NYC Tech Jobs and Startup Jobs

112

Partner Support Specialist

Via
Greater NYC Area
1 hour ago
You will serve as the front line, speaking with driver partners face-to-face, to help improve their first experience with Via or manage their accounts. Thrive in a fast-paced environment tackling an array of customer issues. Become an expert on our services and spread the love of Via everywhere. Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile. Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience. Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams.

Product Support Specialist

Via
Greater NYC Area
1 hour ago
The Product Support team is the connective tissue between our Customers, the Partner Success Managers, and our Product & Engineering Team in Tel Aviv. We resolve client issues, investigate root causes, partner with teams across the organization to drive innovation with the goal of improving our customers’ experience and drive retention. We are the oil that lubricates Via’s B2B engine and makes it so successful!

Partner Success Principal

Via
Greater NYC Area
1 hour ago
As Partner Success Principal on Via’s platform partnerships team, you will build and maintain long-lasting relationships with partners using Via’s on-demand transit solution (public transit agencies, corporations, colleges, and other transportation providers). You will be responsible to provide strategic insights on their operations, support them during different phases of their growth and be a sounding board in their operations decisions. You will be responsible for increasing partners’ satisfaction, platform usage, and retention of our clients by acting as their trusted advisor and as their voice to other parts of the organization. You will monitor the daily operations of our partners' deployments and play a key role in driving the continuous improvement and growth of their service, enabling Via to retain valued clients and drive long-term revenue growth.

Operations Support Specialist

Via
Greater NYC Area
1 hour ago
Operations Support Specialists will provide the ground support necessary to ensure the program's success. You'll monitor and ensure quality standards of the ongoing service, troubleshoot rider and driver issues as they occur in real time, and support driver recruitment efforts.

Operations Principal

Via
Greater NYC Area
1 hour ago
Develop and implement a detailed plan for Via’s expansion within New York. Coordinate with Associates to ensure smooth operation of Via’s game-changing service. Devise and implement innovative strategies to source, onboard and manage Via Driver Partners. Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools. Tirelessly work to scale operational processes and systems to drive rapid growth.

IT Manager

Via
Greater NYC Area
1 hour ago
Oversee and improve Via’s NYC information technology systems and infrastructure. Build and run a system for troubleshooting tech issues for Via employees. Help with onboarding new employees by setting up their tools and technology, and manage offboarding for outgoing employees. Help manage the rollout of new tools and technology. Work with our business operations team to help set up new Via offices across the US and abroad. Manage user access and permissions to Via’s Cloud apps. Proactively manage our upcoming needs as Via continues to grow.

Head of Partner Success

Via
Greater NYC Area
1 hour ago
As the Head of Partner Success on Via’s Partnerships Team, you will help shape the way that Via supports and interacts with its platform partners -- public and private sector transportation organizations leveraging Via’s software to power the daily operations of their dynamically-routed, on-demand transit systems. You will play a transformative role in helping partners around the globe grow their services, making them more efficient to ensure their success. You will work closely with Partnerships and Sales leadership and Via’s broader Partner Success team to establish scalable processes to facilitate client management, day-to-day support, and professional services as they relate to Via’s platform business.

General Manager

Via
Greater NYC Area
1 hour ago
As General Manager of Via’s newest business line, you won’t be working from an expansion playbook – you’ll be writing it. The GM role requires a combination of intelligence, creativity, and leadership that few possess. This is an opportunity for a truly outstanding entrepreneur to shape the operation of our game-changing service. You’ll need to be a consummate marketer, an operations workhorse, and an exceptionally creative problem solver.

Director of Rider Growth

Via
Greater NYC Area
1 hour ago
As Director of Rider Growth, your mission will be to scale a team of professionals and spearhead the rider growth efforts across all Via consumer markets in North America and Europe. You will be managing the customer lifecycle funnel and will be responsible for launching and scaling acquisition channels, setting up new rider incentives, and developing strategies to acquire, convert, engage, and retain riders on the Via Platform. Working closely with Via’s General Managers and the Brand and Creative team, you will be leading a team of marketing professionals and growth hackers, and will be responsible for driving Via’s growth across all our global markets.

Central Field Manager

Via
Greater NYC Area
2 hours ago
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience. Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time. Prioritize operational issues as a real-time point of contact and provide creative solutions when needed. Respond to customer feedback and live customer issues. Tirelessly work to scale operational processes and systems to drive rapid growth.

Quality Assurance Analyst (Part-Time)

Team Mobot
Greater NYC Area
6 hours ago
We are looking for QA Analysts to join our growing team! This role is an exciting opportunity to join a fast-paced startup and to be an integral part of our operations and growth. You will be the driving force behind our quality assurance and robot service operations, ensuring we find and report bugs and glitches to our customers so that they can improve their applications and for our team to improve our own product.

Enterprise Customer Success Manager

Radar
5 hours ago
We are looking for an Enterprise Customer Success Manager to manage our growing customer base. You'll work with our largest customers, including Fortune 500 companies, and high-growth startups. Your job will be to ensure our customers are using Radar to create location-aware features that transform their product and business. As the second hire on the team, there's opportunity to shape the Customer Success function.

Health Advocate

Galileo
Greater NYC Area
15 hours ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Director of Customer Success

Amplicare
Greater NYC Area
16 hours ago
+15
Amplicare is looking for an experienced, self-starter to lead the Customer Success department and own the customer retention metric. The Director of Customer Success is responsible for managing all aspects of client services for the business, from customer support to account management, for all customer segments (e.g. independent pharmacies and chain pharmacies). 

Director, Enterprise Adoption Services

Collibra
Greater NYC Area
16 hours ago
+39
Partner closely with the Senior Leadership Team to successfully achieve sales objectives. Design and implement long-term strategy for the function including establishing clear processes, best practices and performance standards as well as go-to market offerings for Advisory Services. Develop talented individuals who can act as strategic advisors and reframe the client’s complex business questions into simple tasks they can easily solve through Collibra’s solutions.

Customer Advisory Manager

Premium Support Engineer

Renewals Specialist - Remote

Customer Advisory Director

Load 1 more jobs5 jobs at Collibra

Customer Onboarding Manager, Commercial

Braze
Greater NYC Area
16 hours ago
+31
  WHO WE ARE Appboy is the leading lifecycle marketing platform for the mobile-first age. We exist to help marketers seize the opportunities created by the challenges of today’s mobile economy. That means we built the world’s best intelligent CRM so marketers can connect human-to-human, at scale, with their customers, driving deep engagement and ROI.

Business Operations and Strategy Manager

Reonomy
Greater NYC Area
16 hours ago
+42
Reonomy is growing quickly and is looking for an awesome Business Operations Manager. As we built out our Operations team, we're looking for you to focus on the important, not just the urgent. As the first hire on the Business Operations team reporting to the VP of Operations, you will take on mission critical projects, help drive critical business decisions, and own high impact projects supporting all parts of our business. To succeed in this role, you should be personable, highly motivated, love working with others, a problem solver and exceptionally good at managing multiple projects! We value growth, ownership and curiosity, if you embody these qualities, then it's time for you to join our Biz Ops team!

Customer Success Onboarding Specialist

Alice
1 day ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Operations Associate

TrialSpark
Greater NYC Area
1 day ago
+20
As an Operations Associate, you'll support the Network Operations team in ensuring physicians who join the TrialSpark Network are equipped and excited to participate in clinical research. This role will be responsible for working closely with physicians to onboard them to TrialSpark, as well as collaborating cross-functionally with internal stakeholders to execute on, inform, and improve the onboarding and physician management processes. 

Senior Manager, Care Delivery Services

Cityblock Health
Greater NYC Area
1 day ago
+35
In this role, you will support Cityblock in successfully implementing large projects and your responsibilities, among others, will include work stream and project management, work plan design, workgroup facilitation, and stakeholder engagement. The focus of these projects will span the entire organization, from new market launch to new clinical programs development to core operations performance improvement. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a leading clinical model that delivers excellent health outcomes and high quality and lower cost.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,189
Min: $40K
Max: $105K
Operations Associate $63,468
Min: $35K
Max: $150K
Sales Operations Analyst $66,224
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,993
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $80,101
Min: $40K
Max: $150K
Business Analyst $86,934
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,493
Min: $45K
Max: $250K
Marketing Operations Manager $95,237
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $127,104
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

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