NYC Tech Jobs and Startup Jobs

62

Pod Operations Associate

Cityblock Health
Greater NYC Area
1 day ago
+35
Support all administrative functions of a care team and Pod as an acting member of that care team.  Serve as a representative of Cityblock to members, other health care organizations, practices, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive.  At the direction of the Community Health Partner Lead, work closely with team members to coordinate care as a team on behalf of members. 

Head of Client Success

Onna
Greater NYC Area
1 day ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Customer Success Manager

Northspyre
Greater NYC Area
1 day ago
+13
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Head of MHP Acquisition

Quartet Health
Greater NYC Area
1 day ago
+47
This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members. 

Senior Customer Service Agent

Tipico
2 days ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

Customer Success Representative

Haven Life
Greater NYC Area
2 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Risk Manager

Via
Greater NYC Area
2 days ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Director, Operations

Cityblock Health
Greater NYC Area
3 days ago
+35
As an Operations Director, you will serve as the business leader for your market, which includes our Crown Heights Health Hub and our new Hub in East New York (coming soon!). Reporting to the Brooklyn General Manager, the Operations Director will play an integral role in operationalizing Cityblock’s care model in the clinic practice setting and out in the community. The key function of your job is to partner with the team members and leaders in your area to develop processes and systems / infrastructure, and, most importantly, support the caregivers that provide direct services to Cityblock’s members through our innovative care model. With this in mind, you will:

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
3 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Health Advocate (Spanish Speaking/Multilingual)

Galileo
Greater NYC Area
4 days ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Customer Support Specialist

IEX
Greater NYC Area
4 days ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

VP of Fraud

Stash
Greater NYC Area
5 days ago
+37
Deep subject matter expertise and 10+ years of fraud experience in a consumer driven, financial environment.  Active learner bringing new and emerging technologies, tools and methodologies to continuously improve our results and address new and ever changing fraudulent schemes. Understanding of financial crimes, regulations, technology, and risk.  Expert collaboration skills and ability to influence without direct authority. Ability to lead to decisions balancing decisiveness with an engaging approach, and considering multiple, sometimes competing, perspectives. Data driven in all aspects of work from modeling and detection through to reporting. Strong analytical skills with complex models and problem solving skills. Strong communication skills to effectively and transparently communicate and mobilize all levels and functions of Stash. Understanding of product development lifecycle and customer experience. Player-coach who can jump in and actively investigate issues through to resolution.

Field Operations Leader

Galileo
Greater NYC Area
5 days ago
+17
Build and support a team, enabling both excellent patient care and ongoing team learning and growth. Implement processes that support core resources and activities such as thoughtful labor planning, robust operational systems, and innovative/collaborative care mechanisms.

IT Services Engineer Virtual Hub

Cityblock Health
Greater NYC Area
5 days ago
+35
Cityblock is seeking an experienced IT Services Engineer to support our virtual care model. You will play a critical role both supporting our team locally but also in helping to support our team nationally as we expand. You will act as a liaison for our Employees and members. We are seeking applicants that are not only technical but pride themselves in providing excellent customer service as in the new role you will also be working with our member population.

Head of Staff, GTM

Onna
Greater NYC Area
5 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

CX Product Specialist

Audicus
Greater NYC Area
6 days ago
+27
The CX Product Specialist position is a mix of customer support, operations, logistics and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. Audicus strives to help those with hearing loss lead more connected and empowered lives and as a product specialist, you’ll have the opportunity to make a positive impact on a daily basis. This role owns the post-sale journey of our customers and focuses on developing relationships, providing support and problem solving issues. You will work side-by-side with our sales, operations, business development and marketing teams to ensure we are providing each customer with a best in class hearing health experience.

Operations Associate

Saturn Cloud
Remote
6 days ago
+16
Strategic initiatives set by executive team and investors. Testing and implementing software and automation solutions to help with marketing, lead capture, sales, and service. Work on high-visibility projects (e.g. content marketing, community building, social media engagements). Tracking and reporting of key enterprise metrics. Process development and automation across company to improve team leverage. Help build various needs, including: updating our WordPress site, coordinating influencers and events, creating content calendars, planning campaigns, community management, validating and adopting tech solutions, and reportin

Primary Care Physician (coming soon)

Galileo
Greater NYC Area
6 days ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Customer Experience Agent (Remote)

Lively
Remote
6 days ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
6 days ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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