NYC Tech Jobs and Startup Jobs

99

Customer Support Manager

OkCupid
Greater NYC Area
3 hours ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Workplace Coordinator

Collibra
Greater NYC Area
3 hours ago
+39
The Workplace Coordinator will perform a wide range of administrative and office support activities to facilitate the efficient operation of our office in New York. You will be the first person most employees and guests encounter when they enter our office, and will be a key component of our awesome company culture.

Renewals Specialist - Remote

Customer Advisory Director

Director, Enterprise Adoption Services

Customer Advisory Manager

Load 1 more jobs5 jobs at Collibra

Customer Success Manager

Integral Ad Science
Greater NYC Area
5 hours ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Founding Chief of Staff

Redesign Health
Greater NYC Area
4 hours ago
+15
Redesign Health is looking for a Founding Chief of Staff for one of its new ventures. In this role, you will initially work with a member of our new ventures team and then directly with the founding team of the business. The Founding Chief of Staff will play a critical role in bringing this venture into existence. First, in collaboration with the Director of New Ventures on the project, you will support the operational and legal activities required for initial business formation and craft the pitch materials and messaging to present to founding team candidates. You will then collaborate with our talent team to identify, interview, and assess applicants. Finally, you will transition to join the founding team as a value-added member reporting to the CEO.

Clinical Patient Caller (Per Diem RN Contracted ro…

TrialSpark
Greater NYC Area
16 hours ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

Medical Director

Cityblock Health
16 hours ago
+35
As a medical director, you will be responsible for providing medical oversight to the hub staff, collaborating with our partners, and leading the development of clinical practice guidelines. This includes ensuring appropriate clinical supervision of advanced practice clinicians, spearheading clinical quality and performance improvement initiatives, clinical risk management, achieving practice-level and individual patient quality outcomes, and supporting clinical best practice adoption with specific focus on providing appropriate care to frail elderly patients and furthering the integration of behavioral health and primary care services. You will provide clinical supervision to home-visiting nurse practitioners, physician assistants, and nurses who are managing members with complex physical, cognitive, and behavioral health needs as a part of an interdisciplinary care team. As a participant in your panel’s care team, you will provide clinical support to the care team, including Community Health Partners, who will serve as a member’s main point-of-contact, and leading the development of a personalized Member Action Plan (MAP). Additionally, you will participate in out-of-hours on-call duties, as well as phone availability for triage and case discussion with other clinicians on the care team.

Manager, Nursing and Community Care

Cityblock Health
16 hours ago
+35
In this role, you will be part of the team at our founding clinical “Hub”, a primary care practice that in many respects looks and feels more like a community center than a doctor’s office, providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. At our core, our care model is focused on meeting people where they are, both physically and emotionally. Given this, your work will frequently take you out into the field and surrounding community to support the care in settings that work best for our members.

Director, Market Operations

Cityblock Health
Greater NYC Area
16 hours ago
+35
As the Market Operations Director, you will partner with the Regional General Manager and Regional Chief Health Officer with to oversee processes, operations, systems and infrastructure that support direct services provided to Cityblock’s members through our innovative care model. Reporting initially to the Cityblock Chief Operating Officer, and eventually to the Regional General Manager of the market, the Operations Director will play an integral role in operationalizing Cityblock’s care model in the clinic practice setting and out in the community. This leader will oversee the deployment of efficient and scalable operational infrastructure to support our care teams on the ground. You will collaborate closely with clinic care team leads to ensure that all necessary workflows are built and implemented effectively, and that we are measuring our progress accurately and insightfully. You will model the way around how others in the market think about ongoing process improvements, operating with excellence, and ensuring that we constantly improve. This leader will also collaborate with the regional and national operations team, owning all cross-functional initiatives that involve the market, and ensuring they are executed thoughtfully and thoroughly.

RN Clinical Care Manager

Cityblock Health
16 hours ago
+35
In this role, you will provide direct service to Cityblock members as part of our innovative care model, designed to address the complex health and social challenges of high-risk, high-need populations living in urban neighborhoods. You will be a mobile care provider, extending out in the surrounding neighborhood and community. It is integral to our care model that we meet people where they are, both physically and emotionally. Given this, your work will frequently take you out into the community to provide care in settings that work best for our members. As an RN Clinical Care Manager, you will work with a panel of members to improve their health holistically. You will support members when they get sick, leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education. You will provide a necessary bridge to specialty care, homecare services, and other facility services. Additionally, you will provide clinical support to our large team of Community Health Partners, who will serve as members’ main point-of-contact and coordinator. You will work alongside, and will be supported by, a care team associated with each member, whose work is focused around a Member Action Plan (MAP).

Hub Operations Associate

Cityblock Health
16 hours ago
+35
Reporting to the Hub Operations Manager, the Operations Associate is a key member of the Cityblock care team and plays an integral role in defining and delivering a world class experience to Cityblock members across our practice, both in our member’s homes and in our clinical hubs . The Operations Associate plays a vital role in the coordination of resources and support for the care team and their members. Duties include answering calls and scheduling member’s visits with the care team, supporting the care team in coordinating access and applications to resources (transportation, housing, etc) for members, obtaining healthcare information from external providers, tracking member activity using an EHR and Commons, Cityblock’s proprietary care facilitation system, supporting operational projects and implementation of new workflows and processes across the care team. The Operations Associate insures that, regardless of the circumstances, members are treated with respect and dignity, and are connected to the resources necessary for their care and well-being. 

Contracts Attorney

Crossix
Greater NYC Area
16 hours ago
+29
Reporting to the Business Operations Director, the Business Operations Supervisor is responsible for supporting all components of the contracting and legal process and ensuring the Business Operations function operates at peak efficiency. They will join a rapidly growing organization and be challenged to understand and operate in a complex and evolving environment, where their skills are required to enable and sustain business growth.

Chief of Staff

HyperScience
Greater NYC Area
16 hours ago
+37
The Chief of Staff to the CEO is responsible for providing strategic support for the CEO as well as project management and execution of a variety of special projects. The Chief of Staff to the CEO will support and translate the priorities of the CEO to the rest of the organization, working closely with the product, engineering, sales, marketing, finance, and people teams. The person in this role should expect to devote significant time and thought to crafting internal and external communications on behalf of the CEO. The Chief of Staff to the CEO should be a gifted storyteller who is excited to help share the next chapters in HyperScience’s story with the team and with the world.

Director of Customer Success

HyperScience
Greater NYC Area
16 hours ago
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

COO

CB Insights
Greater NYC Area
16 hours ago
+40
Planning & forecasting - Managing the planning process and delivering upon aggressive targets at the organizational and group/function level. Capital allocation - Rigorous (yet uncomplicated) and analytical prioritization and allocation of financial and human capital to ensure investments are being made in the right places. Scaling operational capacity - Increasing operational capacity efficiently and quickly (via opening of new offices, hiring remote talent and/or through the use of 3rd parties) . Building systems - Leading efforts to educate and build a systems-driven culture that focuses us on what will produce results rather than exclusively the results. Performance management - Creating a performance-driven culture that attracts, retains and rewards phenomenal people. M&A integration - Integrating and realizing the value of acquired companies or technologies.

Junior Office Manager/Receptionist

Operations Associate (Revenue Cycle)

Flatiron Health
Greater NYC Area
17 hours ago
+37
We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

Manager/Senior Manager, Real World Evidence Operations, Regulatory

IT Support Specialist, Abstraction

Executive Assistant

Customer Support Associate

Customer Support Manager

Associate Clinical Director (NP or PA)

IT Support Engineer

Head of Regulatory Projects, Quantitative Science

Clinical Terminologist

Abstraction Quality Operations Manager

Manager, Real World Evidence Operations

NetSuite Developer

IT Manager, Support

Director, Patient Safety Programs

Network Operations Associate

Manager / Senior Manager, Patient Safety Programs

Load 10 more jobs17 jobs at Flatiron Health

Senior Director of Academic Research

noom
Greater NYC Area
17 hours ago
+50
We are looking for a Senior Director of Academic Research to help us shape and maintain the team in charge of all internal and external scientific affairs. This senior management position reports directly to the Chief of Psychology and exerts a significant amount of impact on the overall success of our team leveraging Noom’s partnerships with other academic experts.

Head of Business Operations (Stealth Company)

Redesign Health
Greater NYC Area
1 day ago
+15
This is a Head of Operations position at a stealth health tech and consumer goods company launching out of Redesign. The company is on a mission to improve people’s well-being by bringing to market a modern sleep wellness solution grounded in truth and supported by the latest in sleep science, data, and technology.   About the role We are looking for a Head of Business Operations who will work directly with the leadership team and monitor

Technical Support Specialist

Sisense
Greater NYC Area
1 day ago
+17
This is an opportunity for someone who has supported or built processes managing end-users services but would like a chance to start with an environment collaborating within GSuite, Slack with various Mac and Windows endpoints. If you are excited about focusing on a cloud-native shop which operates at a rapid pace and are willing to grow and learn with modern technology - this is the place for you. 

Customer Success Manager

Sisense
Greater NYC Area
1 day ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Senior Quality Assurance Specialist

Team Mobot
Greater NYC Area
2 days ago
We are looking for a Senior QA Specialist to join our growing team! This role is an exciting opportunity to join a fast-paced startup and to be an integral part of our operations and growth. You will be the driving force behind our quality assurance and robot service operations, allowing us to scale while ensuring we find and report bugs and glitches to our customers so that they can improve their applications and for our team to improve our own product.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $63,468
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,310
Min: $40K
Max: $150K
Business Analyst $87,131
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,725
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $127,062
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

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