NYC Tech Jobs and Startup Jobs

46

Enterprise Customer Support Manager

Augury
Greater NYC Area
1 day ago
+34
Machines Talk, We Listen. Augury is disrupting the billion-dollar Industrial Internet of Things market. The combination of vibration and ultrasonic sensors with powerful machine learning algorithms enables our technology to detect malfunctions before they occur. Our solution impacts the bottom line for industrial and commercial facility customers by reducing maintenance costs, energy consumption, and environmental impact. As the Manager of

IT Specialist

Imagen Technologies
Greater NYC Area
1 day ago
+23
Maintain the entire inventory process for all computers and peripheral IT equipment from start to finish, from ordering the equipment, executing the setup and installation and troubleshooting any issues that arise in the future. Install and test software configurations for various team roles and ensure that proper user privileges are configured and the system meets company defined security standards. Establish system images and process to ensure consistency in equipment configuration. Educate and support remote users on the appropriate use of a variety of corporate and clinical software including video conferencing platforms, VPN applications, IP phones, diagnostic workstations, and CRM solutions. Manage relationships with doctors, hospital IT staff, and other personnel to proactively ensure all hardware, software and network integrations are set up and working fluidly. Resolve urgent issues immediately and sometimes in a high-pressure environment (e.g., patients are unable to receive care unless IT issue is resolved).

Customer Success Specialist

Lukka
Greater NYC Area
2 days ago
+26
Reconciling large crypto transaction data sets. Normalizing crypto data across all client accounts. Educating customers on crypto accounting . Managing multiple clients on a monthly basis. Understanding the nuances of taxable blockchain events.

Application Support Engineer

Collibra
Greater NYC Area
2 days ago
+37
Collibra seeks to expand our Support Engineering team with the addition of an Application Support Engineer to our NYC headquarters. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Compliance Officer

Executive Assistant

Premium Support Engineer

Customer Advisory Manager

Customer Advisory Manager

Customer Advisory Director

Director Advisory Services

Load 4 more jobs8 jobs at Collibra

Customer Success Manager

Sisense
Greater NYC Area
3 days ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Customer Support Representative

Riskified
Greater NYC Area
5 days ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Property Manager

Venn
5 days ago
+31
The Role We are currently hiring a Property Manager. The role will reside at our office in the neighborhood of Bushwick in Brooklyn and work directly with our Head of Real Estate on all aspects of asset management: Ensure proper maintenance and security for all properties Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed Respond to emergencies 24/7 and coordinate resolution B

Senior Linux Specialist

Sisense
Greater NYC Area
5 days ago
+17
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know the customers best and help them succeed and grow with us. Technical Solutions Consultant understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in. As an Technical Solutions Consultant, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

Head of Markets

Quartet Health
Greater NYC Area
6 days ago
+32
The Head of Markets will lead our team of General Managers in charge of on-the-ground operations across all Quartet Health markets in the U.S. This team of line leaders is responsible for building strong local presence in each of our markets, partnering with leading Health Systems, physician practices, and other channels to start patients on their journey to get the mental health care they need. 

Director, Global Facilities & Real Estate

Riskified
Greater NYC Area
6 days ago
+19
We are looking for an experienced Director of Global Facilities & Real Estate to oversee administrative staff and operations, travel program and facilities management. The ideal candidate will also be responsible for Riskified’s global real estate and facilities planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, vendor management and purchasing.

Customer Success Associate

Ocrolus
Greater NYC Area
1 week ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

IT Engineer

CB Insights
Greater NYC Area
1 week ago
+24
At CB Insights, we build software that predicts business and technology trends. We are seeking an IT Ops Associate to join our team and support our growth. The ideal candidate is an enthusiastic technologist who has a passion for IT operations, delivering brilliant customer service and enjoys working with similar-minded colleagues in a collaborative, small-team environment. This person will have a tremendous opportunity to learn in a hands on capacity with SAML/Single Sign-On providers like JumpCloud and G-Suite, and MDM with Jamf and Microsoft Intune. If this sounds interesting, we would love to hear from you!

IT Ops Lead

Senior Analyst, Cyber Security

Senior Customer Success Manager

COO

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Associate Technical Support Specialist

Braze
Greater NYC Area
1 week ago
+32
People say you’re a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled follow-up skills. You leave people with the impression that you are really listening to them, understand their problem, and you’re there to help. You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

Associate Client Partner

Reonomy
Greater NYC Area
1 week ago
+32
In this role, you'll collaborate across the business where you'll have exposed to abundant opportunities to expand your strengths and develop your skillset. You'll work directly with our clients, particularly via phone, in-app chat, and email. As you grow in the role; you will learn and implement our proactive outreach pieces around executing training webinars, NPS outreach, client feedback calls, and improving client adoption. As an extremely integral member of our Client Partner team you will ensure exceptional client service, satisfaction, and retention!

Enterprise Customer Success Manager

Sisense
Greater NYC Area
1 week ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Product Operations Manager - US

Revolut
Greater NYC Area
1 week ago
+19
• Building and optimising scalable processes to prepare the company for hyper growth in US. • Leading and executing (end to end) core infrastructure projects. • You'll quickly speak the language our customers speak, deeply understand the local landscape, and know our competitors more than they do. • Product improvement: proactively searching for new features to provide a seamless customer experience. • Reading technical docs, researching regulations, managing risks, negotiating deals, and doing whatever it takes to win your markets. • Managing critical vendor relationships and building performance tracking systems. • Managing and building solid relationships with internal stakeholders and partners and leverage them to drive results. • Developing strategic supply chain partnerships and negotiating commercial terms.

Customer Service Manager

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Customer Experience Manager

Meero
Greater NYC Area
1 week ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Director, Growth (x2)

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

Information Security Governance Risk and Complianc…

DoubleVerify
Greater NYC Area
1 week ago
+31
The security governance, risk, and compliance manager will be responsible for defining, implementing and leading a GRC function in the CISO office. He will create the security risk strategy and provide cyber governance and risk management oversight; establishing and managing the security policy framework and relevant standards; overseeing applicable security, privacy, contractual and compliance requirements (i.e. SOC2, MRC, ISO27001, GDPR, CCPA, NIST, DPAs and local privacy laws) through strategy development, controls definition and assessment and process oversight.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,892
Min: $35K
Max: $150K
Office Manager $61,631
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $71,383
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,350
Min: $40K
Max: $150K
Business Analyst $86,598
Min: $12K
Max: $167K
Business Intelligence Analyst $88,928
Min: $55K
Max: $125K
Operations Manager $90,581
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,929
Min: $50K
Max: $150K
Director of Operations $123,570
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $181,160
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

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