NYC Tech Jobs and Startup Jobs

28

Customer Support Associate I

Gemini
Greater NYC Area
1 day ago
+29
Help us Build the Future of Money Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner. Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company

Manager, Customer Success Workforce Planning

Justworks
Greater NYC Area
1 day ago
+37
In this role, you will be a key influencer for how multiple teams in Customer Success staff for success. In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. In Account Management, you will guide the distribution of customer accounts to match Justworks’ market expansion model and to minimize customer disruption. Reporting to the VP of Customer Success, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

Director, Internal Audit

First Impressions Associate

Claims & Risk Operations Coordinator

Prototype Shop Manager

Peloton
Greater NYC Area
1 day ago
+27
The Peloton Prototype Shop is where the future versions of our fitness products are created. The Shop Manager is responsible for building prototypes for our product design teams and for maintaining a safe and efficient work environment. Our prototype shop provides mechanical ‘works-like’ prototypes as well as cosmetic ‘looks-like’ models and contains a range of machining and model making equipment. In this role you will run these machines and maintain the shop space including ordering consumables, performing machine maintenance and organizing the space. This role collaborates closely with our Industrial Design and Mechanical Engineering teams to plan and deliver outstanding mockups, prototypes, and proof-of-concept models that fuel our product development cycles.

Mailroom Clerk

NetSuite Functional Specialist

Strategic Sourcing Manager- Mechanical

Service Design Technical Support Analyst

NetSuite Business Analyst

IT Business Analyst - Finance

Senior Director, Supply Chain Systems

IT Support Engineer

Director, Global Network Services

VP/GM, Guest Experience (Peloton Studios)

Executive Assistant (Production)

Senior NetSuite Developer

Client Platform Engineer

Junior NetSuite Developer

IT Technical Business Analyst - Data Integrations

Integrations Developer- Dell Boomi

Network Engineer

Showroom Manager - Upper East Side

Senior Manager, ODM

Senior Integrations Developer- Dell Boomi

Manager, Reverse Logistics (Repair and Refurb)

Accessories Merchandiser

Load 10 more jobs23 jobs at Peloton

Office & Employee Experience Manager

GlossGenius
Greater NYC Area
1 day ago
+16
About GlossGenius We make powerful software that’s helping beauty and wellness salons and studios manage and grow their business through an integrated booking, payments and marketing platform. As part of a dynamic and quickly growing team, you’ll be directly involved with helping small business owners be more successful and do what they love.  About the role We’re looking for an enthusiastic, dynamic and highly organized Office & Employee

Customer Support Associate II

Gemini
Greater NYC Area
1 day ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Customer Success Specialist

Lukka
Greater NYC Area
2 days ago
+26
Reconciling large crypto transaction data sets. Normalizing crypto data across all client accounts. Educating customers on crypto accounting . Managing multiple clients on a monthly basis. Understanding the nuances of taxable blockchain events.

Customer Support Representative

Riskified
Greater NYC Area
5 days ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Executive Assistant

Gemini
Greater NYC Area
6 days ago
+29
At a rapidly growing company in a fast-paced, ever-changing industry like cryptocurrency, a strong Executive Assistant is critical. In this role, you will be the right hand to Leadership at the company. You will act as a gatekeeper and have the utmost integrity in your relationships across the company and maintain complete confidentiality when handling sensitive information. As a proactive, reliable, sharp, thoughtful, and discreet partner to upper management, you help the Gemini spaceship run smoothly.

Custody Operations Specialist

Gemini
Greater NYC Area
6 days ago
+29
Our team is looking for a motivated professional to support our rapidly growing business. In this role, you will support our Director of Custody Operations in executing the day-to-day maintenance of our custody solution. The ideal candidate will communicate and collaborate cross-organizationally with various departments in the company to ensure that our clients’ assets are secure and that their liquidity needs are being met. This individual will report to the Managing Director of Financial Operations.

Director, Global Facilities & Real Estate

Riskified
Greater NYC Area
6 days ago
+19
We are looking for an experienced Director of Global Facilities & Real Estate to oversee administrative staff and operations, travel program and facilities management. The ideal candidate will also be responsible for Riskified’s global real estate and facilities planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, vendor management and purchasing.

Fraud Investigator

Gemini
Greater NYC Area
1 week ago
+29
Gemini’s Risk & Compliance team is looking for a fraud operations associate to contribute to Gemini’s efforts to create the most trusted virtual currency exchange. In this role, you will be responsible for identifying, investigating, responding to and ultimately preventing fraud and account takeovers on the Gemini platform, while ensuring our customers have a both secure and seamless experience. You will play a major part in building and setting the direction of a high-performing team. 

Product Operations Manager - US

Revolut
Greater NYC Area
1 week ago
+19
• Building and optimising scalable processes to prepare the company for hyper growth in US. • Leading and executing (end to end) core infrastructure projects. • You'll quickly speak the language our customers speak, deeply understand the local landscape, and know our competitors more than they do. • Product improvement: proactively searching for new features to provide a seamless customer experience. • Reading technical docs, researching regulations, managing risks, negotiating deals, and doing whatever it takes to win your markets. • Managing critical vendor relationships and building performance tracking systems. • Managing and building solid relationships with internal stakeholders and partners and leverage them to drive results. • Developing strategic supply chain partnerships and negotiating commercial terms.

Executive Assistant

Latch
Greater NYC Area
1 week ago
Latch is hiring an Executive Assistant to play a critical role in not only providing administrative support to our CEO, but to serve as an essential partner to the executive team. This EA will manage everything from calendar and travel arrangements, to internal communication and meeting management on behalf of our CEO. This highly organized, resourceful, and trustworthy individual will ensure that every detail is in place, and nothing falls through the cracks. This individual must be able to handle private information, have strong business judgement, and be able to communicate with a variety of personalities and job functions of a fast growing IoT company. 

Customer Success Manager

Latch
Greater NYC Area
1 week ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Customer Support Specialist

Teampay
Greater NYC Area
1 week ago
+16
As our a Customer Support Specialist, you’ll be our first line of support across multiple channels (email, live chat, and occasionally phone or video) for our rapidly growing customer base. Your empathetic approach, deep product knowledge and quick, solution-oriented responses will turn frustrating situations into joyful experiences for our customers. The feedback you collect will directly help shape product and operational improvements. 

Customer Success Manager

Teampay
Greater NYC Area
2 weeks ago
+16
As the Customer Success Manager, you will be responsible for post-sales customer interactions, including on-boarding, initial training and product orientation, and ongoing support. Your ability to act as a liaison between customer and product will be integral to the overall development of the business and happiness of our customers. The feedback you collect will directly shape our product, and your quick, solution-oriented responses will delight customers. Some attributes we’re looking for include:

Senior Business Operations Manager

Revolut
Greater NYC Area
2 weeks ago
+19
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Business Operations Manager

Revolut
Greater NYC Area
2 weeks ago
+19
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Executive Assistant to the CEO

Eight Sleep
Greater NYC Area
2 weeks ago
+19
That's why are looking for an exceptional Executive Assistant to the CEO who is hyper-organized and excels at logistical and communication related tasks. This role reports directly to the CEO and Co-Founder, Matteo Franceschetti, a three-time company founder and leader in the start-up space. You’re a great fit if you have a record of anticipating executives needs and helping make their lives run seamlessly.

Customer Support Analyst (LATAM)

Paxful
Greater NYC Area
2 weeks ago
+36
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,892
Min: $35K
Max: $150K
Office Manager $61,631
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $71,383
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,350
Min: $40K
Max: $150K
Business Analyst $86,598
Min: $12K
Max: $167K
Business Intelligence Analyst $88,928
Min: $55K
Max: $125K
Operations Manager $90,581
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,929
Min: $50K
Max: $150K
Director of Operations $123,570
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $181,160
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

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