NYC Tech Jobs and Startup Jobs

45

Operations Manager, Clinical Management

TrialSpark
Greater NYC Area
2 days ago
+20
The Operations Manager, Clinical Management is responsible for establishing operational excellence in our Trial Operations organization, with a specific focus on clinical management activities. In short, this role will be focused on analyzing how our Clinical Study Managers and Clinical Research Coordinators are executing on our clinical operations, identifying opportunities to drive quality improvement and efficiency, and implementing solutions across the team.

Director, Customer Success

Paxos
Greater NYC Area
2 days ago
+31
In order to help us support and scale our existing and future products, we are looking for a Director, Customer Success to join us and lead this initiative. The Director of Customer Success will define the way we think about Customer Success, establish scalable, global Customer Success operations and ensure Paxos will continue to lead the industry in this area. They will be obsessive about the customer experience and help reinforce our customer-first mindset and culture.

Head of Business Operations

Quartet Health
Greater NYC Area
3 days ago
+32
The Head of Markets will lead our team of General Managers in charge of on-the-ground operations across all Quartet Health markets in the U.S. This team of line leaders is responsible for building strong local presence in each of our markets, partnering with leading Health Systems, physician practices, and other channels to start patients on their journey to get the mental health care they need. 

Senior Director, Customer Success and Implementati…

Crossix
Greater NYC Area
4 days ago
+29
Leverage first-hand knowledge of specialty pharmacy data and analytics. Maintain customer success via subject matter expertise in client-facing engagements. Retaining and growing client relationships. Manage team of customer success associates. Work closely with Business Development through post-delivery client interactions.

Behavioral Health, Market Medical Director

Cityblock Health
4 days ago
+19
In this role, you will partner with the Regional General Manager (GM), Regional Chief Health Officer (CHO), and market clinical and operations leaders across our Northeast Region (which currently includes Brooklyn NY, Waterbury, CT and Worcester, MA) to develop and implement a portfolio of behavioral health services that address and meet the needs of the communities we serve, and are integrated within our larger Cityblock care model. You will also provide direct services to members, who face economic and social challenges in addition to having mental and physical health needs. You will be associated with our NY clinical “hubs,” primary care practices whose teams provide both hub-based and community and home-based services. Your work will sometimes be field-based, extending out in the surrounding neighborhood and community. You will work alongside and will be supported by, a care team associated with each member. It is integral to our care model that we meet people where they are, both physically and emotionally. 

RN Clinical Care Manager

Cityblock Health
4 days ago
+19
In this role, you will provide direct service to Cityblock members as part of our innovative care model, designed to address the complex health and social challenges of high-risk, high-need populations living in urban neighborhoods. You will be a mobile care provider, extending out in the surrounding neighborhood and community. It is integral to our care model that we meet people where they are, both physically and emotionally. Given this, your work will frequently take you out into the community to provide care in settings that work best for our members. As an RN Clinical Care Manager, you will work with a panel of members to improve their health holistically. You will support members when they get sick, leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education. You will provide a necessary bridge to specialty care, homecare services, and other facility services. Additionally, you will provide clinical support to our large team of Community Health Partners, who will serve as members’ main point-of-contact and coordinator. You will work alongside, and will be supported by, a care team associated with each member, whose work is focused around a Member Action Plan (MAP).

Medical Director

Cityblock Health
4 days ago
+19
As a medical director, you will be responsible for providing medical oversight to the hub staff, collaborating with our partners, and leading the development of clinical practice guidelines. This includes ensuring appropriate clinical supervision of advanced practice clinicians, spearheading clinical quality and performance improvement initiatives, clinical risk management, achieving practice-level and individual patient quality outcomes, and supporting clinical best practice adoption with specific focus on providing appropriate care to frail elderly patients and furthering the integration of behavioral health and primary care services. You will provide clinical supervision to home-visiting nurse practitioners, physician assistants, and nurses who are managing members with complex physical, cognitive, and behavioral health needs as a part of an interdisciplinary care team. As a participant in your panel’s care team, you will provide clinical support to the care team, including Community Health Partners, who will serve as a member’s main point-of-contact, and leading the development of a personalized Member Action Plan (MAP). Additionally, you will participate in out-of-hours on-call duties, as well as phone availability for triage and case discussion with other clinicians on the care team.

Manager, Nursing and Community Care

Cityblock Health
4 days ago
+19
In this role, you will be part of the team at our founding clinical “Hub”, a primary care practice that in many respects looks and feels more like a community center than a doctor’s office, providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. At our core, our care model is focused on meeting people where they are, both physically and emotionally. Given this, your work will frequently take you out into the field and surrounding community to support the care in settings that work best for our members.

Manager, Gratitude Volunteer Operations (NYC)

DonorsChoose
Greater NYC Area
5 days ago
+44
Oversee our NYC-based Gratitude volunteer program, and ensure that our program is appropriately staffed to review incoming student thank-yous within our turnaround time goals.  Manage a team of 4 part-time colleagues. Provide guidance, coaching, and support to ensure that the team is growing professionally, meeting their goals, and having fun while doing so.  Lead the charge on devising effective volunteer recruitment, engagement, and retention tactics to scale community output.  Cultivate a fun, friendly, and productive volunteer environment that keeps volunteers excited, inspired, and motivated to support our mission.  Monitor data and community trends in order to propose and advocate for process improvements, workforce recommendations, or other strategies to improve the volunteer and staff experience.  Ensure that program logistics (including budget oversight, supply ordering, and inventory) run seamlessly.  Develop and execute a calendar of engaging and informative volunteer-facing touchpoints, including: emails, website/social content, and events.

Clinical Patient Caller (Per Diem RN Contracted ro…

TrialSpark
Greater NYC Area
5 days ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

Vice President, Customer Success

Quartet Health
Greater NYC Area
5 days ago
+32
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs, in support of our overall program and customer-driven objectives. 

Strategic Partnerships & Operations Manager

TrialSpark
Greater NYC Area
5 days ago
+20
As a Manager in Strategic Partnerships/Strategic Operations, you are interested in identifying and growing ways to create a step-change in our business. You are creative and solution-oriented and excited to work with stakeholders across the life sciences ecosystem to expand our business. Specifically, you will work to identify new opportunities in the life sciences (e.g., incubators, etc), structure opportunities for partnerships and initiate and grow such opportunities. You will collaborate cross-functionally to ensure all partnerships have input and support across the organization. 

Strategic Operations Analyst/Associate

Paxos
Greater NYC Area
5 days ago
+31
We are looking for a Strategic Operations Associate to join our rapidly growing FinTech company. The Strategic Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

Product Support Specialist

Cedar
Greater NYC Area
5 days ago
At Cedar, our mission is to improve the broken healthcare experience for patients, which includes supporting existing clients as they navigate Cedar products, enabling them to provide the best patient experience possible. At Cedar, the Product Support Specialist supports our clients in their day-to-day use of the product, as well as works cross-functionally to ensure the smoothest client journey both with case management and the product itself. You’ll also have the opportunity to be hands on in the creation of team process and materials development for this new and growing team.

Business Operations, Associate

Cityblock Health
6 days ago
+19
As a member of the Business Operations team, you will be responsible for building and maintaining the operating system of Cityblock, from high-level strategic planning to hands-dirty operational implementation. You’ll be constantly exposed to new challenges across various areas of the business, using your exceptional analytical, communication and collaboration skills to transform high-priority business challenges into highly functioning, scalable solutions that fundamentally improve how we operate as a business. In this role you will be expected to synthesize complex operating, strategic and quantitative concepts into digestible communications. You will be asked to make recommendations for key decisions that affect many different business stakeholders, from team members to Executives.

Hub Operations Manager

Cityblock Health
6 days ago
+19
The Hub Operations Manager (HOM) will play an integral role in operationalizing Cityblock’s care model in the practice setting and will sit under the Brooklyn General Manager’s organization. The HOM will manage the day-to-day operation of the hub, establishing an environment in which our care model can flourish. The HOM will work with the Hub’s clinical team to implement the initial care model workflows, implement a structure for ongoing measurement and improvement of hub operations, and ensure compliance with policies and procedures. Along with the Director of Clinical Operations, the HOM will cultivate an environment reflecting the values of Cityblock Health, including respect for our members and team members.

Hub Operations Associate

Cityblock Health
6 days ago
+19
Reporting to the Hub Operations Manager, the Operations Associate is a key member of the Cityblock care team and plays an integral role in defining and delivering a world class experience to Cityblock members across our practice, both in our member’s homes and in our clinical hubs . The Operations Associate plays a vital role in the coordination of resources and support for the care team and their members. Duties include answering calls and scheduling member’s visits with the care team, supporting the care team in coordinating access and applications to resources (transportation, housing, etc) for members, obtaining healthcare information from external providers, tracking member activity using an EHR and Commons, Cityblock’s proprietary care facilitation system, supporting operational projects and implementation of new workflows and processes across the care team. The Operations Associate insures that, regardless of the circumstances, members are treated with respect and dignity, and are connected to the resources necessary for their care and well-being. 

Provider Network Manager

Cityblock Health
Greater NYC Area
6 days ago
+19
We are seeking a collaborative Provider Network Manager to advance Cityblock’s social care model in New York. You will build relationships, process flows, and engage with In-network providers that contribute to the success of Cityblock’s market performance in New York.

Director, Market Operations

Cityblock Health
Greater NYC Area
6 days ago
+19
As the Market Operations Director, you will partner with the Regional General Manager and Regional Chief Health Officer with to oversee processes, operations, systems and infrastructure that support direct services provided to Cityblock’s members through our innovative care model. Reporting initially to the Cityblock Chief Operating Officer, and eventually to the Regional General Manager of the market, the Operations Director will play an integral role in operationalizing Cityblock’s care model in the clinic practice setting and out in the community. This leader will oversee the deployment of efficient and scalable operational infrastructure to support our care teams on the ground. You will collaborate closely with clinic care team leads to ensure that all necessary workflows are built and implemented effectively, and that we are measuring our progress accurately and insightfully. You will model the way around how others in the market think about ongoing process improvements, operating with excellence, and ensuring that we constantly improve. This leader will also collaborate with the regional and national operations team, owning all cross-functional initiatives that involve the market, and ensuring they are executed thoughtfully and thoroughly.

Business Operations Supervisor (Lawyer)

Crossix
Greater NYC Area
6 days ago
+29
Reporting to the Business Operations Director, the Business Operations Supervisor is responsible for supporting all components of the contracting and legal process and ensuring the Business Operations function operates at peak efficiency. They will join a rapidly growing organization and be challenged to understand and operate in a complex and evolving environment, where their skills are required to enable and sustain business growth.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $62,915
Min: $40K
Max: $105K
Operations Associate $62,918
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,899
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $79,157
Min: $40K
Max: $150K
Business Analyst $86,772
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,472
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $108,850
Min: $50K
Max: $180K
Director of Operations $126,291
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $182,094
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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