NYC Tech Jobs and Startup Jobs

23

Director, Customer Success

Paxos
Greater NYC Area
2 days ago
+31
In order to help us support and scale our existing and future products, we are looking for a Director, Customer Success to join us and lead this initiative. The Director of Customer Success will define the way we think about Customer Success, establish scalable, global Customer Success operations and ensure Paxos will continue to lead the industry in this area. They will be obsessive about the customer experience and help reinforce our customer-first mindset and culture.

Head of Business Operations

Quartet Health
Greater NYC Area
2 days ago
+32
The Head of Markets will lead our team of General Managers in charge of on-the-ground operations across all Quartet Health markets in the U.S. This team of line leaders is responsible for building strong local presence in each of our markets, partnering with leading Health Systems, physician practices, and other channels to start patients on their journey to get the mental health care they need. 

Manager, Gratitude Volunteer Operations (NYC)

DonorsChoose
Greater NYC Area
5 days ago
+44
Oversee our NYC-based Gratitude volunteer program, and ensure that our program is appropriately staffed to review incoming student thank-yous within our turnaround time goals.  Manage a team of 4 part-time colleagues. Provide guidance, coaching, and support to ensure that the team is growing professionally, meeting their goals, and having fun while doing so.  Lead the charge on devising effective volunteer recruitment, engagement, and retention tactics to scale community output.  Cultivate a fun, friendly, and productive volunteer environment that keeps volunteers excited, inspired, and motivated to support our mission.  Monitor data and community trends in order to propose and advocate for process improvements, workforce recommendations, or other strategies to improve the volunteer and staff experience.  Ensure that program logistics (including budget oversight, supply ordering, and inventory) run seamlessly.  Develop and execute a calendar of engaging and informative volunteer-facing touchpoints, including: emails, website/social content, and events.

Vice President, Customer Success

Quartet Health
Greater NYC Area
5 days ago
+32
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs, in support of our overall program and customer-driven objectives. 

Head of Customer Success, Americas

ComplyAdvantage
Greater NYC Area
5 days ago
+37
Set the overall vision and strategic plan to maximize customer success. Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams. Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal. Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems. Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.). Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team. Recruit, nurture and inspire a superstar customer success team.

Strategic Operations Analyst/Associate

Paxos
Greater NYC Area
5 days ago
+31
We are looking for a Strategic Operations Associate to join our rapidly growing FinTech company. The Strategic Operations Associate help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will have a hand in several special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals.

Senior IT Engineer / IT Manager

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

Administrative Assistant

Welocalize
Greater NYC Area
2 weeks ago
+20
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT Systems Administrator

AlphaSense
Greater NYC Area
2 weeks ago
+22
We are a high growth technology company and are looking for an ambitious, experienced IT professional to join our amazing team. We currently have 120 employees at our headquarters in NYC and 260+ worldwide, with both of those numbers expected to continue to grow rapidly. We fundamentally believe that business success comes from hiring the most talented individuals in the world, and we are looking for an experienced, driven professional to help build the information technology group at AlphaSense.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Customer Support Specialist

Alice
2 weeks ago
+18
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.

Partnership Development Manager

Healthify
Greater NYC Area
2 weeks ago
+40
We are looking for a Network Manager to help in the development of our Network Strategy and Development Services team. You should apply if you have a deep knowledge of health services and social services network development and contract management, excel at creating process, and can navigate complex relationships with the best-of-them. The ideal candidate for is excited to create and eventually manage this important team. We're eager to meet candidates of all backgrounds who are excited to support our team to create success for our customers and our users.

Manager of Clinical Operations

Imagen Technologies
Greater NYC Area
3 weeks ago
+23
Our Medical Team is at the nexus of our organization, responsible for soliciting clinical expertise from our world-class team of physicians and working directly with our Product Team and AI Team to integrate that expertise into the tools and algorithms that predict everything from bone fractures to tumors. Our work revolutionizes medicine by working to eliminate diagnostic error. We are looking for a manager to help build and lead this team of world class physicians. This person would oversee one or more physician teams and production lines, managing supply and demand signals, quality, and the approaches to the actual work itself.

Lead Systems Engineer (DevOps/SRE)

Imagen Technologies
Greater NYC Area
3 weeks ago
+23
We’re looking for a Lead Systems Engineer who will be capable of taking responsibility for managing the technical infrastructure supporting product development and operations. We have a growing footprint of hardware, software, and services that need to be bootstrapped, configured, automated, and monitored to support our petabyte-scale storage and processing needs. We are an early-stage company headed toward growth and have all of the challenges and adventures you would expect comes with this stage. This is a hands-on technical role that will afford opportunities for growth on an IC or Manager track in the coming 12-18 months.

Customer Support Supervisor

Pager
Greater NYC Area
3 weeks ago
+13
Manage the overall success of the Care Coordinator team who are providing 24/7 support to patients and clients domestically and abroad. Drive patient and employee satisfaction. Ensure service excellent over variety of service mediums: chat, phone, and email. Ensure excellent client experience via both care and help desk support. Identify areas for improvement for the team and individuals. Cultivate a productive team experience. Align direct reports on team goals (daily, weekly, monthly) and provide them with regular visibility into the progress toward those goals; ensure they have the performance feedback/data they need to optimally perform. Provide daily coaching and supervision through: side-by-sides, retroactive ticket review and team huddles. Ensure adherence to Pager quality standards and security regulations. Work with account managers to handle client escalations and vendor issues--providing actionable feedback to drive process and product improvements.

Customer Success Representative

Welocalize
Greater NYC Area
3 weeks ago
+20
Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. Actively support our global business development. Provides key marketing research and identified new business development opportunities. Manage data for new and prospective clients in Salesforce.com (CRM). Developed & manage client engagement strategies. Assist implementing strategic approaches towards new key accounts/clients. Creating monthly reports on all sales created through CSR's efforts.

Property Manager

Venn
3 weeks ago
+31
Ensure proper maintenance and security for all properties. Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed. Respond to emergencies 24/7 and coordinate resolution. Be the main point of contact for residents, providing excellent customer service by responding to resident service requests in a timely manner and resolving complaints. Develop building maintenance schedules, and obtain proposals for testing and code compliance as required by NYC city agencies. Coordinate move-ins, site visits by vendors, and obtain insurance documents prior to work being scheduled. Work with accounting department to establish projected budgets, overhead costs, collect rent, and apply additional fees and fines as needed. Work with Staff to inspect vacant units and complete repairs.

Manager of Compliance

Covera Health
Greater NYC Area
1 month ago
+18
We are looking for a talented Manager of Compliance to join us in our commitment to improve the quality of care for patients in every community across the nation. The Manager of Compliance will be responsible for researching, developing, implementing, and overseeing all aspects of Covera Health’s Compliance Program, including, but not limited to: ensuring continued HIPAA privacy and security compliance; ensuring continued SOC2 compliance; leading new compliance initiatives (e.g. HITRUST); overseeing organizational policies and procedures; directly implementing associated processes adhering to such policies and procedures; conducting ongoing training and education; managing, reporting, and investigating any compliance matters that arise; monitoring and auditing to identify and reduce violations; and driving a culture of compliance company wide.

Director of Operational Excellence (Provider Partn…

Covera Health
Greater NYC Area
1 month ago
+18
As the Director Operational Excellence (Provider Partnerships), you will drive operational improvement and scalability projects for our Provider Partnerships team. You’ll be a leader within Provider Partnership Operations team who understands the details of how operations work today and what needs to change to enable mature growth. As our program evolves and grows, you will lead the impact assessment and change management for our team. You will live and breathe operational efficiency, reporting and provider experience. 

Client Success Manager

Summer
Greater NYC Area
2 months ago
+18
As a founding member of Summer’s Borrower Success team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $62,915
Min: $40K
Max: $105K
Operations Associate $62,918
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,899
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $79,157
Min: $40K
Max: $150K
Business Analyst $86,772
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,472
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $108,850
Min: $50K
Max: $180K
Director of Operations $126,291
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $182,094
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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