NYC Tech Jobs and Startup Jobs

9

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
3 days ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Manager, Customer Success - Life Insurance

Policygenius
Greater NYC Area
3 days ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Application Support Engineer

AlphaSights
Greater NYC Area
5 days ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Client Experience Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

Customer Experience Associate

Mulberry Technology
Greater NYC Area
1 week ago
+14
As a Customer Experience Associate at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product (via live chat and inbound calls), and using data to build out consistent best practices for customer support.

Lead Case Manager

Sproutt
Greater NYC Area
1 week ago
+11
Summary We're looking for an experienced insurance case manager to lead our case management team. This player-coach role requires a hands on approach and ability to introduce and implement new processes and tools - in order to help the company meet its day to day goals as well as to scale its operations.  *Currently a remote position* Duties & Responsibilities Lead the case management team while making sure we meet the company’s goals -

GCP Consulting Client Partner

EPAM Systems
Greater NYC Area
2 weeks ago
+42
Be a strong industry leader and understand the entire suite of GCP and GCP Support products. Be very hands on in the technical space as well as communicate at the CXO level. Be able to engage clients at the technical level around application and big data concepts. Initiate and maintain strong working relationships with EPAM sales leadership, sales team, account management leadership and account managers. Work with sales and account management leadership to target business units with high potential to benefit from our broader Business Consulting offerings. Work with EPAM colleagues to establish and maintain a vision for relevant Technology and Business Consulting service offerings and related success metrics. Own end-to-end service offering go to market. Enable client technology leaders to positively affect business outcomes by applying a holistic people, process and technology mindset to business alignment, technology strategy and technology tactics. Manage global client engagements to drive business growth and be responsible for accounts portfolio P&L. Create business strategies to successfully achieve client business goals. Act as the lead with clients, internal teams and BU Heads/Sales Leads. Drive business and technology transformation.

Office Experience Manager

Able
Greater NYC Area
2 weeks ago
+34
We’re looking for someone who’s excited to support the success of our office environment and the broader Business team. You thrive off of autonomy and when you’re given a task, you say “you’re on it” and we know you’ll get it done. No job is too small for you and you put thought into everything you do. You anticipate and deliver office environment changes and experiences that delight and surprise the team.

Customer Success Representative

Haven Life
Greater NYC Area
3 weeks ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,458
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,642
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $178,943
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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