NYC Startup Jobs—Find a Tech Job | Built In NYC

NYC Tech Jobs and Startup Jobs

24

Customer Advisory Manager, III

Collibra
Greater NYC Area
4 hours ago
+34
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Partner Account Manager

Collibra
Greater NYC Area
4 hours ago
+34
You will be responsible for executing Collibra’s Partner Program to ensure the proper on-boarding and ongoing development of strong relationships with consulting, systems integration, and reseller partners. You lead the joint partner planning process to develop performance objectives, financial targets and critical milestones associated with productive partner relationships. You collaborate with sales, presales, partners, Collibra management and other stakeholders towards building relationships, generating leads, influencing business and fulfilling services. You manage potential conflict by fostering excellent communication and through strict adherence to channel rules of engagement. You are able to link the partner’s drivers and problems to our software platform. You ensure partner compliance with partner agreements. You drive adoption of company programs among assigned partners.

Workplace Services Administrator

Box
Greater NYC Area
4 hours ago
+19
Manage the company’s lobby area: greets and directs all visitors, including vendors, clients, job candidates and customers by reaching out to the right departments or individuals. Adhere to security policies with regards to badges, visitors and office space. Keep the lobby and reception desk clean, clutter free, and presentable to visitors. Sign for and review all packages that come through the freight elevator. Stores/logs/emails employees regarding their packages. Assist with bulk packages (moving to another location). Reserve conference rooms as requested and manage office calendar. Manage Office Supply orders. Assist with kitchen maintenance.

Manager - Change Management and Customer Education

Sr. Commercial Customer Success Manager - New York

Senior Manager, Hatch Startup Program

DigitalOcean
Greater NYC Area
16 hours ago
+14
Hatch is our global program that helps entrepreneurs launch and scale their businesses in the cloud. We are looking for an action-oriented, entrepreneurial self-starter to join and lead the existing Hatch team to help scale the program globally. You will directly lead a team of two talented marketers and work very closely and collaboratively with team members in customer support & success, developer relations, and regional go-to-market teams. Your business savvy will help shape and drive execution of a plan to continue to scale the Hatch program through identification and testing of new opportunities at every stage of the partner & startup customer lifecycle. Your excellent relationship skills will help you forge and deepen relationships with VCs, accelerators, incubators and other startup-enabling organizations to help educate them on what makes DigitalOcean the developer cloud of choice for powering digital ignition.

Network Engineer

Front Desk Coordinator

Director of Technical Support

BetterCloud
Greater NYC Area
16 hours ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Office Assistant

Aircall
Greater NYC Area
1 day ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Technical Support Specialist

BetterCloud
Greater NYC Area
1 day ago
+20
We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Premium Support Engineer

Collibra
Greater NYC Area
2 days ago
+34
Collibra has expanded its Customer Support Offerings by adding Premium Customer Support, in order to serve the demands of our top tier customer base. As a Premium Support Engineer at Collibra, you’ll be the primary technical contact for named accounts that subscribe to Premium Customer Support. You’ll be responsible for delivering timely responses/resolutions to support tickets and performing Technical Account Management tasks to provide a world class support experience to our customers.

Technical Support Engineer (Spanish Speaking)

Turbonomic
Greater NYC Area
4 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Zendesk Systems Administrator and Analyst

Vimeo
Greater NYC Area
4 days ago
+49
Own maintenance for Vimeo’s Zendesk configuration, including troubleshooting bugs in current workflows and custom apps, across all support teams. Drive optimization by documenting pain points and feature requests surfaced by agents across all support teams. Work with the Head of Operations and Support Engineer to develop new workflows and custom Zendesk apps. Vet third party apps that could potentially improve the support experience our our agents or users. Generate weekly or monthly metrics reports for all support managers and ad-hoc reports when requested by department leadership. Develop a strong relationship with our partners at Zendesk to ensure any problems on their platform are resolved with minimal business impact.

Technical Support Specialist, Platform

Director, Account Management

Technical Trainer

Turbonomic
Greater NYC Area
1 week ago
+23
Educate on the Turbonomic value proposition and platform. Develop, design and produce training courseware. Contribute to technical content to our Certification Programs. Teach customers, partners, and employees on all aspects of our autonomic platform. Deliver training at customer locations and online.

Technical Customer Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Senior Technical Trainer

Turbonomic
Greater NYC Area
1 week ago
+23
Are you a customer-focused technology guru, hungry and obsessed about education?

Technical Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Customer Support Associate

Aircall
Greater NYC Area
1 week ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Regional Manager, Account Development

BetterCloud
Greater NYC Area
1 week ago
+20
Develop Reps into sales-ready candidates for future Account Executive positions. Reporting on sales activity and forecast to senior management. Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives. Identify and make recommendations for improvement in the areas of process, efficiency, and productivity. The team is based in NYC but the role will support the West Coast.

Director, Professional Services

Cockroach Labs
Greater NYC Area
2 weeks ago
+20
As a Director, Professional Services, you will be responsible for ensuring the success of our customers, acting as the subject matter expert for our product, and providing consulting expertise for the deployment, optimization, and operation of CockroachDB. A successful individual will be able to carry on in-depth discussions with customers' front-line technical experts as well as high-level, business talks with senior executives, taking the company’s solution to the next level. To shine in this position, you must have a strong technical background (infrastructure solutions), be a critical thinker, and have a passion for problem-solving.

IT Executive Systems Engineer (Onsite)

Entara
Greater NYC Area
2 weeks ago
+11
Our NYC IT Executive Systems Engineer is primarily responsible for providing first- and second-tier on-site support exclusively to one of Entara’s key clients. Issues range from desktop support issues for executives to network and systems support issues, as well as working alongside the client team as an integral project resource. Being a role that is relied upon by both our client’s end users and IT staff, this role is integral to the success of one of our key client relationships and is tasked with being the proactive, gap-filler guru versus a master at just “keeping things afloat”. Our NYC Engineer will be the acting face for our company, building our brand in the Big Apple and must be up to the challenge! 

IT Customer Support

BuildingLink
Greater NYC Area
2 weeks ago
+10
Do you excel in providing a superior level of Customer Service? Do you enjoy solving technical issues for customers? Do you consider yourself a self-starter, comfortable taking initiative? We are looking to add to our current Customer Support Team! Every member of our team is fully committed to providing our customers with a superior level of service to which they have grown accustomed. 

Experienced Software (SaaS) Trainer

BuildingLink
Greater NYC Area
2 weeks ago
+10
Serve as the customer’s primary point of contact and resolve customer questions and complaints over the phone and through email.  Own customer issues, complaints, and questions from start to finish, including proactively following up until the issue is resolved.   Deliver a consultative experience to understand and solve for the customers’ pain points.  Investigate program bugs/issues that will then need to be tracked and fixed.   Provide solutions and troubleshooting that can include coming up with creative work-arounds.  Coach and support new team members and the larger team.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,659
Min: $35K
Max: $150K
Office Manager $60,407
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $73,953
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,424
Min: $45K
Max: $125K
Business Analyst $85,521
Min: $12K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $122,761
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+5
AdTech, Software
+24
Angel or VC Firm, Artificial Intelligence

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