NYC Startup Jobs—Find a Tech Job | Built In NYC

NYC Tech Jobs and Startup Jobs

21

Technical Support Engineer

Turbonomic
Greater NYC Area
1 day ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Onboarding Engineer

Collibra
Greater NYC Area
1 day ago
+34
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!

Executive Assistant

Collibra
Greater NYC Area
2 days ago
+34
We are looking for a highly organized, detail-oriented partner to join our team as an Executive Assistant to several of our Executive team. You are a trusted professional and will act as an extension of the executive team in terms of voice, judgment, and decision making. You should serve as a role model for other executive assistants, in terms of project management, professional maturity, integrity/confidentiality, and demeanor, anticipating and planning for needs, pace, advising and coordinating solutions to day-to-day problems. You minimize conflicts and maximize productivity for the executive team, enabling them to do their best work.

Office Manager

BetterCloud
Greater NYC Area
2 days ago
+20
Run the front desk in our NYC headquarters, creating a best-in-class experience for customers, candidates, and everyone in-between. Manage the onsite office operations including maintenance, the pantries, vendors, janitorial and furniture improvements. Oversee capital improvements including small construction projects, furniture improvements, etc. Organize company-wide and team events like our field day, holiday party, and one-off events. Plan and oversee office moves/renovations as needed. Order supplies and furniture. Assist with onboarding and orientation for new employees. Assist the Director of Facilities with special projects as needed. Think creatively, critically and often about ways to improve the employee experience and office operations.

Application Support Manager, North America

Collibra
Greater NYC Area
3 days ago
+34
Guiding and directing Support Engineers to prioritize, escalate and triage incidents. Handle and direct all regional escalations, whether thru delegation, direct over-sight, taking individual ownership and motivating appropriate resources to aid where needed. Keeping day-to-day operations running smoothly with regards to engineers - absences, hours of operation, appropriate coverage. Driving on-boarding/training with new hires and hold frequent cadences to evaluate remit and readiness for independent work. Holding 1 on 1s routinely with all direct reports for bidirectional feedback. Ensuring regional team is meeting response time SLAs and CSAT benchmarks. Follow-up on all customer feedback/CSAT to understand where the perceived failure(s) reside and what we can do to remedy. Keeping "boots on the ground"; in a limited fashion by taking tickets in the queue to stay up to date on common failures and painpoints, identify and quantify these and get out to external resources for resolution (kb articles, documentation, coaching offerings, tutorials, etc).

Zendesk Admin / Support Operations Engineer

Collibra
Greater NYC Area
4 days ago
+34
Proactively identifying the tools, materials, software and environments necessary for the Support Team to ensure time to issue resolution is accelerated. Evaluating Zendesk usage and statistics to identify opportunities for scaling and improvement of taxonomy. Maintenance and oversight of the numerous Support integrations and systems (Zendesk, Salesforce, WordPress, Bookly). Collaborating with Support Ops Manager, and Support Managers to (a) decrease new hire ramp time by providing structured onboarding of tools and enablement on procedure and process and (b) aid in the process management of escalations to Engineering Ops. Define processes to establish and monitor problem management performance metrics & key performance indicators. Evaluating NPS, Customer Satisfaction and other metrics to identify pain-points in order to proactively address customer needs. Building out integrations to streamline operations, increase automation, and mitigate the necessity for manual intervention.

Director of Information Technology (IT)

BetterCloud
Greater NYC Area
4 days ago
+20
BetterCloud is the first SaaS Operations Management and Security Platform, enabling IT and Security to centralize, orchestrate and operationalize day-to-day administration and control for SaaS applications. We believe firmly in the transformative impact of IT, and that BetterCloud can help IT transform SaaS management and security across our thousands of customers worldwide. We are a high energy, fast growing, and collaborative company seeking a

Director of Technical Support

BetterCloud
Greater NYC Area
4 days ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Technical Support Engineer (Spanish Speaking)

Turbonomic
Greater NYC Area
5 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Specialist, Platform

Vimeo
Greater NYC Area
5 days ago
+49
Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Respond to users in a prompt and professional manner. Vet and ticket bugs reported by users and staff. Assist in documenting troubleshooting procedures for technically complex site features. Track feedback about platform product pain points and feature requests. Contribute to reports about recent platform product launches. Be a fantastic liaison for Community team when collaborating with internal teams.

Enterprise Support Team Leader

Enterprise Support Representative

Customer Advisory Director

Collibra
Greater NYC Area
5 days ago
+34
As our Customer Advisory Director you will be the trusted advisor to senior leaders in our most strategic customers. These customers have a vision for leveraging value from their data which, in many cases, is groundbreaking for their industries and the Collibra platform is at the very center of this vision. You will be on point and responsible for building and maintaining customer relationships, for helping shape and align with our customers data vision, and successfully delivering that vision through the utilisation of the Collibra platform. The role carries a quota for renewal, upsell and cross-sell. Success will be a factor of your ability to drive adoption onto the platform and for the customer to realize strategic value from their investment across their organization.

Application Support Engineer

Collibra
Greater NYC Area
1 week ago
+34
Collibra seeks to expand our Support Engineering team with the addition of an Application Support Engineer to our NYC headquarters. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Technical Support Engineer

Cockroach Labs
Greater NYC Area
1 week ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Senior Program Manager: Hatch for Startups

DigitalOcean
Greater NYC Area
1 week ago
+14
Hatch is our global program that helps entrepreneurs launch and scale their businesses in the cloud. We are looking for an action-oriented, entrepreneurial self-starter to join and lead the existing Hatch team to help scale the program globally. You will directly lead a team of two talented marketers and work very closely and collaboratively with team members in customer support & success, developer relations, and regional go-to-market teams. Your business savvy will help shape and drive execution of a plan to continue to scale the Hatch program through identification and testing of new opportunities at every stage of the partner & startup customer lifecycle. Your excellent relationship skills will help you forge and deepen relationships with VCs, accelerators, incubators and other startup-enabling organizations to help educate them on what makes DigitalOcean the developer cloud of choice for powering digital ignition.

Senior Network Engineer

Customer Success Manager

Aircall
Greater NYC Area
1 week ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Customer Support Associate

Aircall
Greater NYC Area
1 week ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Premium Support Engineer

Collibra
Greater NYC Area
1 week ago
+34
Collibra has expanded its Customer Support Offerings by adding Premium Customer Support, in order to serve the demands of our top tier customer base. As a Premium Support Engineer at Collibra, you’ll be the primary technical contact for named accounts that subscribe to Premium Customer Support. You’ll be responsible for delivering timely responses/resolutions to support tickets and performing Technical Account Management tasks to provide a world class support experience to our customers.

Technical Trainer

Turbonomic
Greater NYC Area
1 week ago
+23
Educate on the Turbonomic value proposition and platform. Develop, design and produce training courseware. Contribute to technical content to our Certification Programs. Teach customers, partners, and employees on all aspects of our autonomic platform. Deliver training at customer locations and online.

Technical Customer Support Engineer

Turbonomic
Greater NYC Area
2 weeks ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Senior Technical Trainer

Turbonomic
Greater NYC Area
2 weeks ago
+23
Are you a customer-focused technology guru, hungry and obsessed about education?

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $60,061
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $178,048
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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