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NYC Tech Jobs and Startup Jobs

13

IT Operations Manager

Cockroach Labs
Greater NYC Area
8 hours ago
+20
We are looking for an IT Operations Manager to create and maintain simple and intuitive technology experiences across our internal systems and products. This is an incredible opportunity for a seasoned IT leader to make their mark on a growing team. You will lay the foundations for our distributed expansion, and ensure infrastructure improvements align with company goals and be a champion of our culture of transparency and respect. You are a team player with the ability to collaborate effortlessly with multiple, sometimes distributed, stakeholders to develop creative solutions.

Senior Manager, Services Portfolio

Collibra
Greater NYC Area
3 days ago
+34
The Senior Manager, Services Portfolio is responsible for developing and maturing the target service portfolio of the Professional Services organization. The Senior Manager, Services Portfolio will ensure that the worldwide service business is enabled to deliver the core services of the organization on a global, consistent, and profitable basis. The Senior Manager, Services Portfolio will work with the senior management team to define and mature the critical service offerings and delivery methodologies of the professional services organization as well as coordinate the development of Best Practices by the consultant staff.

Onboarding Engineer

Zendesk Admin / Support Operations Engineer

Application Support Engineer

Premium Support Engineer

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Client Onboarding Specialist

Aircall
Greater NYC Area
4 days ago
+22
Review and understand clients’ business and communication challenges to successfully implement solutions Onboarding and training of new customers to ensure they are setup for maximum success. Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers. Maintain and track all projects and documentation. Ensure proper and consistent communication of status to the client and the Aircall team. Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition. Analyze, organize, and communicate customer feedback to the Product, Engineering and Sales Teams.

Director of Technical Support

BetterCloud
Greater NYC Area
5 days ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Customer Success Manager - Corporate

BetterCloud
Greater NYC Area
6 days ago
+20
Develop and manage key programs to drive adoption within Corporate Accounts. Gather and present product feedback and feature requests to appropriate teams within BetterCloud. Consult regularly with clients to fully understand their needs and actively solve their pain points. Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities. Monitor customer health to be ahead of problems and continually drive product adoption. Negotiate and renew current customer subscriptions. Partner with sales on upsell opportunities to ensure customer growth. Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

Director, Organizational Development

DigitalOcean
Greater NYC Area
1 week ago
+14
We are expanding our rich culture of employee engagement at DO and seeking a Director of Organizational Development. This thought leader will establish strategies, programs, and tactics that enable our organization, teams, managers, and employees to grow and thrive. Reporting to the Chief People Officer, the Director of Organizational Development, will own all learning and organizational development programs at the company, ensuring that all employees are receiving the support they need to perform to their full potential. The Director of Organizational Development will be responsible for the oversight, design, and delivery of performance and talent management programs to our highly distributed office and remote workforce. This critical role also helps to support and manage change, and improve performance at all levels in our high growth business. At DO, we know that career growth and development are primary drivers of engagement and retention and are integral to our company’s success. This individual should be passionate about creating programs that catalyze growth and maximize performance, partnered with a highly engaged People Team.

Pricing & Packaging Strategy Manager

Senior Network Engineer

Senior Program Manager: Hatch for Startups

Technical Support Engineer

Cockroach Labs
Greater NYC Area
1 week ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Customer Education Specialist

Box
Greater NYC Area
1 week ago
+19
Purpose  It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without enabling our clients. We know the word “training” rarely excites people – at Box Education, we are here to topple this expectation one class at a time. As a Customer Education Specialist, you'll be developing and delivering custom education and training to our most sophisticated clients across a range of

Customer Success Strategy & Operations Manager

Sr. Customer Success Manager (Commercial)

Customer Success Manager

Aircall
Greater NYC Area
1 week ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Customer Support Associate

Aircall
Greater NYC Area
1 week ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Success Manager - Enterprise

BetterCloud
Greater NYC Area
2 weeks ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Enterprise Support Team Leader

Vimeo
Greater NYC Area
2 weeks ago
+49
The ESTL is responsible for planning and managing the day to day team’s operations, including setting shift schedules, planning training and knowledge sharing activities, monitoring performance of team and systems (including all defined KPIs), working with vendors to quickly remedy any technical issue that may prevent the team to fulfill their responsibilities – as well as ensuring all organizational procedures are being adhered to. The ESTL will have extensive experience leading mid to large size technical teams in high-volume contact center environment. They will have a demonstrated ability to quickly and fully learn complex technical products, especially delivered as SaaS, as well as significant experience creating actionable reports (e.g. agent utilization and score cards).

Enterprise Support Specialist

Software Customer Support, Bilingual Spanish (B2B,…

BuildingLink
Greater NYC Area
3 weeks ago
+10
About the Position Do you pride yourself on delivering best-in-class customer service in English as well as in Spanish? Are you a savvy problem solver who thrives on challenges and has a knack for technology? If so, we’re looking for you! Our Customer Support team is looking for an enthusiastic and proactive bilingual communicator who can read, write, and speak fluently in Spanish (we’re talking expert level). You will service nearly 5,000+

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,948
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,379
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,015
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,714
Min: $45K
Max: $114K
Client Success Manager $76,536
Min: $40K
Max: $150K
Operations Manager $87,231
Min: $45K
Max: $132K
Business Analyst $87,545
Min: $12K
Max: $167K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Director of Operations $126,313
Min: $55K
Max: $200K
Director of Customer Success $135,619
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+37
HR Tech, Payments
+24
Angel or VC Firm, Artificial Intelligence

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