NYC Tech Jobs and Startup Jobs

12

Customer Success Manager, Brazil/ US (Growth)

Outbrain
Greater NYC Area
5 hours ago
Convert inbound leads to successful Outbrain advertisers through call-based pitches, proposal development, and administration to ensure a great client experience. Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations. Troubleshoot and resolve client issues; timeliness is key here! Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization. Manage and grow your own book of business, helping your clients achieve the best ROAS possible. Provide key insights to technical and product teams to help identify opportunities to enhance the product and overall customer experience.

Tech III A

Discovery Digital Media
Greater NYC Area
2 days ago
The primary objective of the Tech III role is to provide senior first-line support to our global customers. This support can be rendered in the form of phone, email, chat, or face-to-face interactions. Resources supporting this role are our initial face-of-IT and are expected to have a versatile skill set both technically and personally with an ability to stay focused and continually develop as an experienced and skilled technician. Technicians in this role will mentor and groom technicians in the Tech I and II roles and handle more complex issues.

Digital Media Engineer

Director, Customer Success

DoubleVerify
Greater NYC Area
2 days ago
+31
DoubleVerify is looking for a Director of Customer Success to lead our growing global Customer Success department. Tests and on-boarding are pivotal moments in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on us during implementation. The Director of Customer Success will be accountable for process and people management of the Global Customer Success team. Based on your own experience you will define the strategy of the Customer Success department and execute against set plan to ensure DV’s success in every client test and on-boarding execution.

Information Security Governance Risk and Compliance Manager

Customer Experience Manager

Meero
Greater NYC Area
1 week ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Customer Service Manager

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Client Operations Manager

Outcome Health
Greater NYC Area
1 week ago
+23
About Outcome HealthWe Are: A healthcare innovation company Our Strategy:Reinventing in the point of careOur Purpose: Facilitating a better personal OutcomeWhether it’s supporting the diagnosis of a family member or as patients ourselves, we all haveconnections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves.We are looking for people to

IT Manager

theSkimm
Greater NYC Area
1 week ago
+27
Skimm HQ is growing quickly and we’re looking for someone to join us as our first in-house IT Manager. You will have the opportunity to build our IT foundation and enhance our practices. You’ll manage all of our internal systems and technologies, as well as provide day-to-day IT support to help the company work more efficiently and securely. Reporting to our Director of Engineering and working alongside our Engineering team, you will also have the opportunity to learn about software operations and infrastructure. 

Enterprise Support Engineer

Kaltura
Greater NYC Area
2 weeks ago
Kaltura’s mission is to power any video experience. A recognized leader in the Cloud TV, OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets, Kaltura has emerged as the fastest growing video platform. Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, at work, and in

Executive Director of Events

Recount Media
Greater NYC Area
1 month ago
+16
Recount Media is seeking an Executive Director of Events who is looking to build an events business at the intersection of politics, business and technology. This vital hire will be responsible for the direction and execution of our ambitious plan to build industry events, most notably our flagship Shift Series - which currently consists of full-day conferences on each Coast.  The candidate will have experience planning and growing large scale

Customer Success Manager

Outbrain
Greater NYC Area
1 month ago
Outbrain is seeking an energetic, customer- and data-obsessed Customer Success Manager to support and contribute to our East coast team. You’ll work alongside Sales Directors to support and lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization. You’ll build strong relationships and establish clear lines of communication with clients, partners and internal team members.

IT Infrastructure Engineer

Outbrain
Greater NYC Area
1 month ago
Outbrain is seeking a talented IT Infrastructure Engineer, who loves technology and troubleshooting complex problems in a challenging environment, to work in the Information Technology team at our New York City office. The Infrastructure Engineer is part of a highly visible IT team delivering complex enterprise solutions to a global organization.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,663
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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