NYC Tech Jobs and Startup Jobs

25

Director, Customer Success

DoubleVerify
Greater NYC Area
13 hours ago
+31
DoubleVerify is looking for a Director of Customer Success to lead our growing global Customer Success department. Tests and on-boarding are pivotal moments in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on us during implementation. The Director of Customer Success will be accountable for process and people management of the Global Customer Success team. Based on your own experience you will define the strategy of the Customer Success department and execute against set plan to ensure DV’s success in every client test and on-boarding execution.

Information Security Governance Risk and Compliance Manager

Owner Success Specialist

StayMarquis
Greater NYC Area
21 hours ago
The Owner Success Specialist will be responsible for managing the relationship between Stay Marquis and our homeowners. It will be the job of this position to ensure that properties are optimally set up both in terms of listing content and pricing. The owner success specialist will serve as the owner’s voice within Marquis.

Property Manager

Venn
1 day ago
+31
Ensure proper maintenance and security for all properties. Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed. Respond to emergencies 24/7 and coordinate resolution. Be the main point of contact for residents, providing excellent customer service by responding to resident service requests in a timely manner and resolving complaints. Develop building maintenance schedules, and obtain proposals for testing and code compliance as required by NYC city agencies. Coordinate move-ins, site visits by vendors, and obtain insurance documents prior to work being scheduled. Work with accounting department to establish projected budgets, overhead costs, collect rent, and apply additional fees and fines as needed. Work with Staff to inspect vacant units and complete repairs.

Property Manager

Domio
Greater NYC Area
1 day ago
+32
The Property Asset Manager will be Domio’s liaison and first point of contact for any landlord and/or tenant interactions. This person will implement and oversee strategic management systems to preserve investment value and minimize risks for our portfolio.

Regional Head of Real Estate - New York

Director of Corporate Development & Strategy

Office Manager

Director of Security

Director of Real Estate Investments

Load 2 more jobs6 jobs at Domio

Customer Advocate

Nesterly
Greater NYC Area
3 days ago
Nesterly is in search of a Customer Advocate to help us deliver excellent customer experience as we expand to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing. Nesterly is seeking an enthusiastic and hands-on Customer Advocate to join our team in NYC or Portland. In this role, you will be a product expert on the front lines of customer service, handling inbound inquiries from new, existing, and potential customers. You will develop the company's customer success strategies through a deep understanding of the product and customer challenges. 

Customer Experience Manager

Meero
Greater NYC Area
1 week ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Customer Service Manager

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Client Operations Manager

Outcome Health
Greater NYC Area
1 week ago
+23
About Outcome HealthWe Are: A healthcare innovation company Our Strategy:Reinventing in the point of careOur Purpose: Facilitating a better personal OutcomeWhether it’s supporting the diagnosis of a family member or as patients ourselves, we all haveconnections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves.We are looking for people to

Service Delivery Manager

Motivate LLC
Other
1 week ago
+35
Motivate is looking to hire a creative and analytical Service Delivery Manager to improve the usability and efficiency of the BayWheels bikeshare system. They will manage all aspects of Motorized and Non-Motorized Rebalancing operations and Station Valet operations to maintain required levels of rideability and availability systemwide. The main responsibilities of the manager will be reporting and analyzing team performance, recruiting and

General Manager, Northeast

Flexport
Greater NYC Area
1 week ago
+34
You will develop and implement a regional business plan which includes key deliverables, dates, competitive strategies, product positioning/messaging, and ultimately full P&L responsibility to achieve the company's growth objectives and a leading market position in the Northeast. This position will report directly to the GM, North America and provide monthly and quarterly revenue and operations guidance and visibility up to the CEO with the responsibilities below. 

Customer Support Associate

Transfix
Greater NYC Area
1 week ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
1 week ago
+14
Train and walk carrier through carrier Standard Operating Procedure. Monitor and document carrier performance. Train drivers and dispatchers on app utilization. Update status throughout the life of a shipment. Escalate issues that arise with carriers and/or shipments to Carrier Success Escalations, Carrier Management Team Leads and Account Managers. Ensure that we provide an overall positive experience with carriers. Maintain constant communication with carrier throughout the life cycle of the shipment. Work cross functionally with other carrier support representatives to ensure customer satisfaction is maintained throughout all regions.

IT Manager

theSkimm
Greater NYC Area
1 week ago
+27
Skimm HQ is growing quickly and we’re looking for someone to join us as our first in-house IT Manager. You will have the opportunity to build our IT foundation and enhance our practices. You’ll manage all of our internal systems and technologies, as well as provide day-to-day IT support to help the company work more efficiently and securely. Reporting to our Director of Engineering and working alongside our Engineering team, you will also have the opportunity to learn about software operations and infrastructure. 

Senior Carrier Manager

Transfix
Greater NYC Area
1 week ago
+14
As a Senior Carrier Manager, you play a key role in helping Transfix achieve its ambitious goals by serving as the liaison between our carriers and the rest of the business. If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

Enterprise Support Engineer

Kaltura
Greater NYC Area
2 weeks ago
Kaltura’s mission is to power any video experience. A recognized leader in the Cloud TV, OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets, Kaltura has emerged as the fastest growing video platform. Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, at work, and in

Operations Associate

Drive Sally
Greater NYC Area
2 weeks ago
+15
Overview As an Operations Associate, you will help us achieve our mission by managing the core of Sally’s platform: drivers and vehicles. First, our customers: the drivers. You will convert prospects into customers, and convert customers into the safest and highest-earning rideshare drivers in NYC. Your job will be to engage, empower, and support all Sally drivers 24 hours a day.  Second, our assets: the vehicles. You will oversee the entire

Office Assistant

Paxful
Greater NYC Area
2 weeks ago
+36
We are looking for an Office Assistant who will be responsible for maintaining and improving our day to day office operations and the unique Paxful culture. Working with the People Operations team at the New York office, you will be handling Paxful's growth from a logistical perspective and ensuring smooth operations in the office by partnering with various departments. You will be involved in creative projects such as planning and organizing in-office activities, outings, and various company events. The People Operations team is comprised of friendly and supportive good doers, that sit in the New York, Tallinn, Manila, and Hong Kong offices. They love automating tasks and processes as much as possible, and using state of the art information systems to keep everything on track. They are also deeply committed to engaging the employees globally, and always come up with original ideas for events, campaigns, and other fun initiatives.

Customer Support Analyst (LATAM)

Paxful
Greater NYC Area
2 weeks ago
+36
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Executive Director of Events

Recount Media
Greater NYC Area
4 weeks ago
+16
Recount Media is seeking an Executive Director of Events who is looking to build an events business at the intersection of politics, business and technology. This vital hire will be responsible for the direction and execution of our ambitious plan to build industry events, most notably our flagship Shift Series - which currently consists of full-day conferences on each Coast.  The candidate will have experience planning and growing large scale

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $87,184
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,663
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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