NYC Tech Jobs and Startup Jobs

126

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
13 hours ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Office Manager/Executive Assistant

CLEAR
Greater NYC Area
13 hours ago
+12
Reporting into CLEAR’s Chief of Staff, this position will provide support and assistance to our CEO, lead our team of EAs, and lead and support all corporate office functions across the company. The ideal candidate will be experienced in people and office management and C suite support.

GM, Enterprise & Digital Identity

NetSuite Accounting BSA

Peloton
Greater NYC Area
14 hours ago
+27
The Netsuite Business Analyst will be responsible for developing business requirements for integrated management information systems across all finance & accounting functions. The selected candidate will also be part of change management and process improvement discussions in order to identify and implement streamlined solutions. Lead the management Information and data requirements gathering initiative to develop and/or streamline the operational reporting capabilities. Ensure that processes are implemented to take full advantage of the capabilities of the systems. The ideal candidate will be a results-oriented, business analyst with experience in business systems implementation and finance operations.

Manager, Logistics (DE)

NetSuite Functional Consultant

ERP Functional Specialist

Studio Front Desk Crew (Part-Time)

Strategic Sourcing Manager- Mechanical

NetSuite Business Analyst

Senior Director, Supply Chain Systems

IT Support Engineer

Studio Front Desk Crew (Full-Time)

Senior Network Engineer

Senior Network Architect

IT Technical Business Analyst - Data Integrations

Integrations Developer- Dell Boomi

Client Platform Engineer

Senior Manager, ODM

Senior Integrations Developer- Dell Boomi

Network Engineer

Accessories Merchandiser

Prototype Shop Manager

Director of Visual Merchandising

Load 10 more jobs21 jobs at Peloton

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
1 day ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Senior Client Advisor

VTS
Greater NYC Area
1 day ago
+35
As a Senior Client Advisor you will work with a few of our largest, most complex clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track their usage and adoption, provide insights and best practices on how they better leverage the VTS platform at an account level, (e.g., opportunities for workflow improvement,) and proactively help them address workflow gaps. You will work with sales, implementation, and product teams to ensure a coordinated approach to customers. You will also work closely with sales on upsells, expansions, and renewals. 

Associate Director of Client Strategy - Travel

Movable Ink
Greater NYC Area
1 day ago
+31
The Associate Director of Client Strategy will be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. This is an exciting opportunity to influence some of the worlds largest brands and most sophisticated marketers on innovative programs.

Vice President of Customer Success

Stack Overflow
Greater NYC Area
1 day ago
+33
Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

Language Services Operations Manager

Smartling
Greater NYC Area
1 day ago
+18
As an Operations Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver all translation projects per Smartling’s quality and turnaround time commitments. Smartling is a cloud-based platform that enables businesses to translate content faster, better and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify, and WeWork use Smartling everyday to go global in over fifty languages.

Senior Firmware Test Automation Engineer

Latch
Greater NYC Area
1 day ago
+15
Latch is seeking a Senior Firmware Test Automation Engineer to work with the QA, Test Engineering & Support Engineering team. There will be an emphasis on roadmap development and implementation of test automation for Latch's Embedded Systems Software and Firmware.  You will work within highly cross-functional feature teams and collaborate closely with firmware, mobile, backend and hardware engineers. It is an exciting opportunity to be part of a growing team as we add value to our entire product family through more advanced electronics. Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.

Senior Firmware Engineer

Director of Real Estate - East Coast

Customer Success Manager

Director of Public Policy

Customer Support Specialist

Firmware Manager

Load 3 more jobs7 jobs at Latch

Information Security Analyst

Justworks
Greater NYC Area
1 day ago
+37
We’re looking for an experienced Information Security Analyst who can work cross-team with all areas of the company to develop security safeguards and countermeasures to protect Justworks assets, employees and customers. The successful candidate should understand the fundamentals of computing and security. Comfort with scripting and/or Python is desirable as well as experience in *Nix environment and the use of common cybersecurity tools.

A/V Engineer

Manager, Workplace

Director, Internal Audit

Senior Customer Support Manager

Augury
Greater NYC Area
1 day ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Director, Enterprise

Squarespace
Greater NYC Area
1 day ago
+32
Utilize structured problem-solving skills to develop strategies and lead cross-functional initiatives that will drive growth in enterprise customer acquisition and retention. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in market. Be an inspirational leader; build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Strong communication skills and confidence in presenting from one on one conversations with prospects or customers to large audiences. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business. Collaborate closely with Product and Customer Operations to develop specific features and services, respectively, for the enterprise offering.

GRC Analyst

Facilities Operations Lead

Facilities & Workplace Services Technician (contract)

Systems/Data Analyst, Pricing

Load 1 more jobs5 jobs at Squarespace

Client Success Manager, Enterprise

Yext
Greater NYC Area
1 day ago
+36
We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. 

Associate Client Success Manager, Mid-Market

Senior Manager, Security and IT Compliance

UPWARD | Yext Rotational Program

Customer Advisory Manager

Collibra
Greater NYC Area
2 days ago
+37
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Customer Advisory Director

Director, Advisory Services

Compliance Officer

Application Support Engineer

Load 1 more jobs5 jobs at Collibra

Growth Operations Business Systems Director

WeWork Technology
Greater NYC Area
2 days ago
+40
Reporting into the Global Head of Growth Operations, we are looking for a passionate and hardworking Director of Business Systems to spearhead all Global Sales System initiatives. This role will be responsible for enabling Sales to improve performance and operational effectiveness and efficiency.

Senior Director, Global Health and Safety

Manager of Investigations - U.S.A/Canada East

VP of Logistics

Manager, Global Mobility Operations & Strategy

Associate Director, Fire Engineer, US, Canada & Israel

Head of Building Operations, Tri-State

Head of Spatial Experience

Director, Corporate Systems

SaaS Application Administrator

Load 6 more jobs10 jobs at WeWork Technology

Strategic Customer Success Manager

Trustpilot
Greater NYC Area
2 days ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Customer Success Manager, Team Lead

Meero
Greater NYC Area
2 days ago
+24
Develop and maintain a strategic trusted advisor relationship with your clients. Advocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improved. Collaborate with operations and delivery team to ensure quality and timely output. Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders. Proactively monitor and address customer / operational issues. (Over)achieve your delivery targets. Identify opportunities and collaborate with the sales teams to ensure growth attainment.

Chief of Staff to the President

Sidewalk Labs
Greater NYC Area
2 days ago
+39
As Chief of Staff, you will provide leverage for Josh Sirefman, our President who oversees Sidewalk’s work in Toronto, Sidewalk Urban Development (SUD), Sidewalk Urban Systems (SUS), and the Policy and Communications team. In this role you will report directly to the President and interact with business unit leaders, company leadership, and all levels of staff.  You will need to be highly strategic and tactical in your work, as a key part of this role will require you to manage the operations for a sizable part of our organization. This means you will drive important internal processes, manage decision-making channels, prioritize deliverables for the SUS, SUD, and P&C teams, and measure progress against both goals and timelines. Success will require strong management skills, deep experience navigating complex and ambiguous organizations effectively, superior people skills, and high emotional intelligence as you navigate workstreams and timelines with the businesses and with Sidewalk’s Corporate Services team. 

Senior Technical Instructor

Unqork
Greater NYC Area
2 days ago
+37
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

VP, Customer Office Operations

Director, Unqork Delivery

Client Engagement - Technical Implementation Specialist

IT Manager

Client Manager - Financial Services

Client Director - Financial Services

Load 3 more jobs7 jobs at Unqork

General Manager

Betterment
Greater NYC Area
3 days ago
+46
Betterment for Business is an award winning 401(k) partner that works as hard for your money as you work to earn it. We’re seeking a General Manager to lead a customer-focused b2b business. Our story is one you get - and you’re excited to tell it. We started this business out of frustration with the lack of innovation in the 401k space, and a desire to bring the same values and service available to our retail customers to the employer space. You understand that success is not just about hitting our sales goals today, but empowering an organization to scale for years to come. We have ambitious goals - to be the fastest growing offering in the market - and you’re looking for exactly that sort of career-defining challenge. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $61,490
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,771
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $77,729
Min: $40K
Max: $150K
Business Analyst $87,234
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,986
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $124,932
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $183,516
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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