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NYC Tech Jobs and Startup Jobs

23

Remote Customer Experience Associate (Part Time)

Harry's
Greater NYC Area
4 days ago
+17
Training and on-boarding will occur at Harry's HQ from 9am to 6pm your first week. This role will be remote with monthly in-person interaction with the in-house team. Must reside in the tri-state area (Connecticut, New York, or New Jersey) and be able to travel to the New York office for an in-office day at minimum once per month. This will be a 20 hour per week role after the first 40 hour week of training. You must be able to work 9am to 6pm Saturday, Sunday, and 4 hours during a weekday. You must have a minimum home internet speed of 100 Mbps and a quiet work space - a laptop will be provided.

IT Manager

Talkspace
Greater NYC Area
4 days ago
+22
We are looking for an experienced and collaborative IT Manager to join us in our NYC Headquarters. This role will be the primary technical resource at Talkspace to identify, own, and scale our IT infrastructures and systems. We are looking for someone who is just as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental...

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
1 week ago
Handle day-to-day customer inquiries via phone, email, and chat using your best judgment and discretion for optimal solutions. Deliver service excellence while resolving escalated and sensitive issues via phone, email, and social media channels. You’ll be empowered to determine the best course of action to protect the CLEAR brand and optimize our customer retention strategy. Work with the Customer Service team to spotlight and help problem solve customer experience pain points. When necessary, attend CLEAR events serving as the embodiment of CLEAR’s customer obsession.

Director of Consumer Insights, Harry's Ventur…

Harry's
Greater NYC Area
1 week ago
+17
The specific mandate of the Director of Consumer Insights will vary from investment opportunity to investment opportunity. He/she will work collaboratively with the VP, Ventures to recommend an insights plan to test key hypotheses at each stage of market, consumer, brand and product diligence including when and how to leverage specific insights tools. He/she will then lead the development and execution of key consumer insights activities including end to end execution and synthesis of consumer interviews, quantitative consumer surveys, market segmentations, concept/brand testing, etc. He/she will work collaboratively with the Ventures team to ensure that his/her work integrates in real time with Ventures investment diligence findings, and that key consumer insights learnings and recommendations are seamlessly integrated into broader investment evaluation. The Director of Consumer Insights will also synthesize lessons learned from insights executions for new brand investment opportunities and use those learnings to advise the Ventures and Labs team on how to improve the efficiency and efficacy of investment diligence and brand launch. Finally, the Director of Insights will also assist in building out the insights plan for new brands, playing a pivotal role in codifying how to assess early brand and consumer awareness and resonance to enable new brand success post-launch.

VP of Sales

CLEAR
Greater NYC Area
1 week ago
Create and facilitate the field’s service and sales culture. Champion sales training, goal setting, process improvement, and talent development. Increase sales revenue generated by frontline ambassadors. Monitor and analyze reports to enhance performance; identify trends and root causes. Establish and manage the operational cadence for budgeting/forecasting, monthly and quarterly business reviews and annual planning cycles. Design the field service and sales compensation plan in collaboration with HR and Finance .

VP, Operations

CLEAR
Greater NYC Area
1 week ago
Own the day-to-day operations at our airports and venues. Champion the company culture, ethics, and values throughout the field organization. Ensure delivery of frictionless member experience. Deliver on KPIs including member satisfaction (Net Promoter Score), sales (Clear Happiness), and people (Employee satisfaction/E-NPS). Manage a team of Regional Directors. Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate as appropriate. Oversee Workforce Planning for optimal operational and labor efficiency. Recruit, develop, train and retain talent throughout the field operations organization.

Executive Assistant to CEO at Snappy Gifts

Snappy Gifts
Greater NYC Area
1 week ago
+12
Snappy helps companies recognize their team members through a fun and joyful experience.  Snappy is based in New York and has a development team in Tel-Aviv.  We love making people happy! Join us and help us send gifts to the world! :)   Executive Assistant Responsibilities: Includes: Planning daily agenda to details  Coordinating daily calendar meetings  Acting as the point of contact between executives and clients  Screening for candidates 

Workplace Experience Facilities Coordinator

Harry's
Greater NYC Area
1 week ago
+17
Anticipate facilities needs in the office and handle repairs and maintenance issues in a timely manner. Document our facilities procedures so they’re detailed and easy to read. Manage all office supply inventory and restocking. Interact regularly and build relationships with executives and colleagues across various teams. Handle facilities related requests from employees promptly and with a service- oriented mindset and coordinate with building management when needed. Able to use small hand tools and perform tasks such as painting, furniture assembly, and replacing light bulbs. Excited to take on Workplace related projects such as move coordination, space optimization, build out assistance and more! Responsible for ensuring both office space and storage closets are organized and clutter-free at all times. Assist with event set up as needed.

Remote Customer Experience Associate (Full Time)

Harry's
Greater NYC Area
1 week ago
+17
At Harry's, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between Harry's and the amazing people who use our products. We're the voice of Harry's to our customers and advocates for our customers to the rest of the Harry's team. We make sure that every customer interaction is something really special. As a Remote Customer Experience Associate you'll help ensure our customers have everything they need!

Director, Customer Experience

Harry's
Greater NYC Area
1 week ago
+17
The Customer Experience Team serves as a direct bridge between the Harry's brand and the people who use our products. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to drive changes to the overall Harry’s experience. We bring the voice of the Harry's brand to our customers, and the voice of our customers to the broader Harry's team.

Senior Director, Planning & External Operation…

Harry's
Greater NYC Area
1 week ago
+17
The Senior Director of Planning and External Operations is part of the Global Supply Chain department, overseeing the Sales and Operations Planning function. This end-to-end global team seeks to continuously improve its efficiency, cost, speed and flow of its product supply functions (Quality Assurance, Sourcing/Procurement, Planning, Manufacturing, and Logistics/Distribution). Additionally, the team is responsible to ensure that Harry’s Supply Chain Network design (suppliers, vertically integrated Harry’s manufacturing sites, third party manufacturers, third party logistics) fit Harry’s business needs and drive sustainable service excellence and gross margin improvement. The S&OP team manages the process globally and is responsible for all demand inventory, and supply planning activities.

Member Support Associate

Greater NYC Area
2 weeks ago
Our Member Support Associates are responsible for providing exceptional customer service to everyone who comes into contact with Peloton. Member Support Associates assist customers from 12-9PM and specialize in all technical aspects of the Peloton bike. They are experts at troubleshooting hardware and software problems, diagnosing issues, and strive to always resolve any technical problem as efficiently as possible.EMPLOYEE EXPECTATIONS

Client Platform Engineer

Greater NYC Area
2 weeks ago
As a Client Platform Engineer at Peloton, you'll be a part of the core team that keeps client infrastructure redundant, scalable, and secure. The position will entail being responsible for the Enterprise client services in use at Peloton and helping to craft the backend systems that will depend on as the company continues to grow. You should be comfortable seeing a project through from start to end; including identify areas for improvement, researching the best way to tackle the problem, being able to describe to others why you chose the approach you did, and then implementing the solution; you are both a thinker and a doer. You dream big and then make things happen. You should love automating things, we want people who want to work smarter, not harder!

Manager, Front of House

Greater NYC Area
2 weeks ago
Peloton’s Production Department operates two production studios 365 days a year to deliver both a broad offering of highly engaging subscription content and world class boutique fitness offerings to our members. We are a highly collaborative, fast-moving department that constantly focuses on evolving our innovative programming and enhancing the luxury experience for our in-studio members. We are looking for an experienced professional for an exciting front-facing position that requires polish, poise and a passion for delivering amazing customer service. This is a great opportunity for motivated, hard-working, self-starter.

IT Project Manager- Marketing, Sales & Service

Greater NYC Area
2 weeks ago
The IT Marketing, Sales and Service Project Manager will drive planning, project execution and development for our Sales, Marketing and Service Front Office Team which provides support for IT’s core services, including Marketing Automation, CRM, Member Services, Member-focused data management and an omni channel member experience. You’ll be involved in the growth and international expansion of Sales, Marketing, Service and Field Service systems as Peloton moves into new markets. This role reports to the IT Business Relationship Manager - Marketing, Sales & Service who manages core service offerings for the team.

Senior Integrations Developer- Dell Boomi

Greater NYC Area
2 weeks ago
This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders and Peloton overall. The ideal profile of this position calls for a flexible and well-rounded individual – someone who is self-motivated, detailed oriented, collaborative, and has strong communication skills.

Studio Front Desk Crew

Greater NYC Area
2 weeks ago
We are seeking passionate, customer service focused, positive and hard-working individuals with a love for health and fitness and an excitement for Peloton. We are looking for someone with excellent interpersonal skills whose main focus is creating an environment where everyone feels welcome. You will be working in our West Village (Tread) location. 

Freight Manager

Greater NYC Area
2 weeks ago
The International Freight Manager role is responsible for all aspects of strategy, coordination and execution related to international freight movements. As the owner of this process it will be critical that the applicant has experience managing all facets of ocean, air & domestic bookings as well as carrier contract negotiations. Management of freight will encompass origin bookings up to warehouse delivery in North America as part of the purchase order lifecycle. Expectations are that the candidate will establish measurable SLAs and hold our freight providers accountable to them. Key parts of the position will be to optimize our origin vendor management and streamline all destination operations creating a seamless end to end process.

IT Governance, Risk and Compliance (GRC) Analyst

Greater NYC Area
2 weeks ago
The role will work across multiple frameworks and regulatory standards including, but not limited to, NIST CSF, CIS Controls, PCI-DSS, GDPR, SOX 404, etc. This individual will liaise with Engineering, Finance, General Counsel, Audit and other stakeholders globally to implement new solutions and processes as well as remediate outstanding issues. The role will also have responsibility for the implementation and ownership of a GRC system that will be used to further the automation of the program.

Senior Manager, Warranty Operations

Greater NYC Area
2 weeks ago
Peloton is seeking a Senior Manager of Warranty Operations to manage, grow, and optimize Peloton’s warranty P&L across our full product line in all geographies. This is a high impact role responsible for optimizing our existing extended and manufacturer warranty products and operations, as well as defining and introducing new warranty products for future fitness product introductions and geographic expansions. The ideal candidate has strong analytical, communication, and negotiation skills, and a high business IQ.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Operations Associate $58,260
Min: $35K
Max: $150K
Office Manager $58,367
Min: $40K
Max: $80K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $73,273
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Business Analyst $83,426
Min: $12K
Max: $145K
Operations Manager $86,481
Min: $50K
Max: $125K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,500
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $119,475
Min: $55K
Max: $200K
Director of Customer Success $134,813
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+31
HR Tech, Payments

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