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NYC Tech Jobs and Startup Jobs

18

Remote Customer Experience Associate (Part Time)

Harry's
Greater NYC Area
3 days ago
+17
Training and on-boarding will occur at Harry's HQ from 9am to 6pm your first week. This role will be remote with monthly in-person interaction with the in-house team. Must reside in the tri-state area (Connecticut, New York, or New Jersey) and be able to travel to the New York office for an in-office day at minimum once per month. This will be a 20 hour per week role after the first 40 hour week of training. You must be able to work 9am to 6pm Saturday, Sunday, and 4 hours during a weekday. You must have a minimum home internet speed of 100 Mbps and a quiet work space - a laptop will be provided.

Customer Experience Associate

The Farmer's Dog
Greater NYC Area
5 days ago
+11
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology,

Director of Consumer Insights, Harry's Ventur…

Harry's
Greater NYC Area
1 week ago
+17
The specific mandate of the Director of Consumer Insights will vary from investment opportunity to investment opportunity. He/she will work collaboratively with the VP, Ventures to recommend an insights plan to test key hypotheses at each stage of market, consumer, brand and product diligence including when and how to leverage specific insights tools. He/she will then lead the development and execution of key consumer insights activities including end to end execution and synthesis of consumer interviews, quantitative consumer surveys, market segmentations, concept/brand testing, etc. He/she will work collaboratively with the Ventures team to ensure that his/her work integrates in real time with Ventures investment diligence findings, and that key consumer insights learnings and recommendations are seamlessly integrated into broader investment evaluation. The Director of Consumer Insights will also synthesize lessons learned from insights executions for new brand investment opportunities and use those learnings to advise the Ventures and Labs team on how to improve the efficiency and efficacy of investment diligence and brand launch. Finally, the Director of Insights will also assist in building out the insights plan for new brands, playing a pivotal role in codifying how to assess early brand and consumer awareness and resonance to enable new brand success post-launch.

Operations Associate

The Farmer's Dog
Greater NYC Area
1 week ago
+11
Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting role you'll manage the day to day operations which will include the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always...

Client Success Manager

Yotpo
Greater NYC Area
1 week ago
+13
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Procurement Manager

Scentbird
Greater NYC Area
1 week ago
+14
Here at Scentbird we are looking to add an exceptional Procurement Manager to join our operations team. The Procurement Manager will lead and plan all purchasing and procurement efforts for fragrance/scents and other cosmetics. They will work cross-functionally with operations, finance and branding teams and assist in building out a world class procurement team. We are looking for a true self starter, who thrives in a fast paced start up environment.

Customer Support Agent

Scentbird
Greater NYC Area
1 week ago
+14
As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Support Agent who specializes in Social Media!

Workplace Experience Facilities Coordinator

Harry's
Greater NYC Area
1 week ago
+17
Anticipate facilities needs in the office and handle repairs and maintenance issues in a timely manner. Document our facilities procedures so they’re detailed and easy to read. Manage all office supply inventory and restocking. Interact regularly and build relationships with executives and colleagues across various teams. Handle facilities related requests from employees promptly and with a service- oriented mindset and coordinate with building management when needed. Able to use small hand tools and perform tasks such as painting, furniture assembly, and replacing light bulbs. Excited to take on Workplace related projects such as move coordination, space optimization, build out assistance and more! Responsible for ensuring both office space and storage closets are organized and clutter-free at all times. Assist with event set up as needed.

Key Account Manager - USA

AB Tasty
Greater NYC Area
1 week ago
+21
Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform. Acquire a thorough understanding of key customer needs and requirements. Propose solutions that meet the client’s objectives and changing demands. Ensure the correct products and services are delivered to customers in a timely manner. Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and manage complaints in order to maintain trust. Play an integral part in generating new sales that will turn into long-lasting relationships. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Remote Customer Experience Associate (Full Time)

Harry's
Greater NYC Area
1 week ago
+17
At Harry's, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between Harry's and the amazing people who use our products. We're the voice of Harry's to our customers and advocates for our customers to the rest of the Harry's team. We make sure that every customer interaction is something really special. As a Remote Customer Experience Associate you'll help ensure our customers have everything they need!

Director, Customer Experience

Harry's
Greater NYC Area
1 week ago
+17
The Customer Experience Team serves as a direct bridge between the Harry's brand and the people who use our products. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to drive changes to the overall Harry’s experience. We bring the voice of the Harry's brand to our customers, and the voice of our customers to the broader Harry's team.

Senior Director, Planning & External Operation…

Harry's
Greater NYC Area
1 week ago
+17
The Senior Director of Planning and External Operations is part of the Global Supply Chain department, overseeing the Sales and Operations Planning function. This end-to-end global team seeks to continuously improve its efficiency, cost, speed and flow of its product supply functions (Quality Assurance, Sourcing/Procurement, Planning, Manufacturing, and Logistics/Distribution). Additionally, the team is responsible to ensure that Harry’s Supply Chain Network design (suppliers, vertically integrated Harry’s manufacturing sites, third party manufacturers, third party logistics) fit Harry’s business needs and drive sustainable service excellence and gross margin improvement. The S&OP team manages the process globally and is responsible for all demand inventory, and supply planning activities.

Associate Customer Success Manager

Bluecore
Greater NYC Area
2 weeks ago
+24
As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.

Executive Assistant

The Farmer's Dog
Greater NYC Area
2 weeks ago
+11
DESCRIPTION The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary

Manager, Customer Success (CSM)

Bluecore
Greater NYC Area
2 weeks ago
+24
As a Manager of CSM you are a strategic thinker who has the ability to navigate complex situations and foster growth within the team. You have a proven track record of client retention and growth and are an expert in building deep consultative relationships. Your goal is to lead your team in exceeding the targets that have been established for client retention and growth while coaching them to reach their individual career goals.

Senior Customer Success Manager

Bluecore
Greater NYC Area
2 weeks ago
+24
As a Senior Customer Success Manager you serve as a strategic partner for customers by supporting, strategizing and executing with world class e-commerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization.

Customer Success Manager

Bluecore
Greater NYC Area
2 weeks ago
+24
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization. The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Vice President of Operations - Manufacturing &…

Shapeways
Greater NYC Area
3 weeks ago
+16
The Vice President of Operations - Manufacturing & Fulfillment will be responsible for satisfying customers’ manufacturing (primarily but not limited to 3D printing) and fulfillment needs. This is a great opportunity for an entrepreneurial and results-oriented operations executive to capitalize on Shapeways’ strong reputation in the industry and to build and scale a high performing global manufacturing and fulfillment team. This role will drive Shapeways global manufacturing and fulfillment strategy and operations; aggressively, efficiently and continuously develop/evolve our services in this emerging industry; and, provide strong operations leadership. This position reports to the Chief Executive Officer.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Operations Associate $58,260
Min: $35K
Max: $150K
Office Manager $58,367
Min: $40K
Max: $80K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $73,273
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Business Analyst $83,426
Min: $12K
Max: $145K
Operations Manager $86,481
Min: $50K
Max: $125K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,500
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $119,475
Min: $55K
Max: $200K
Director of Customer Success $134,813
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+31
HR Tech, Payments

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