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NYC Tech Jobs and Startup Jobs

43

Manager, Customer Experience Operations

Rent the Runway
Greater NYC Area
1 day ago
+38
As the CX Operations Manager, you will lead and scale the Claims and Dropbox teams at Rent the Runway. We are looking for the technical expertise, project management, and people leadership skills needed to keep up with a fast-paced, high-growth environment. You will build out and manage the Claims and Dropbox support teams, working with the Sr. Manager, CX Operations to develop a scalable model for 2019 and beyond.

Claims Team Lead

Rent the Runway
Greater NYC Area
1 day ago
+38
As a Team Lead, CX Operations Claims at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences at the last mile. Your primary focus with be managing and mentoring a quickly growing team of Courier Claims Associates, who focus on supporting carrier and customer relationships. You will partner cross-functionally as the primary contact for all carrier communication and work directly with the transportation team. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working cross-functionally with our transportation department to escalate and resolve issues.

Director of Distribution, North America

Harry's
Greater NYC Area
1 day ago
+32
The Director of Distribution, North America is responsible for continued optimization and performance of our North American distribution network. This is a truly omni-channel environment, consisting of retail, private label, and DTC fulfillment.

DTC Director (Flamingo)

Part-time Customer Experience Associate (Flamingo)

Senior Manager, Inventory & Supply

Team Lead, Operations

Rent the Runway
Greater NYC Area
1 day ago
+38
The Team Lead is responsible for a specific department within a fulfillment and distribution environment. They lead a team of associates around safety, production, cost and quality all while driving a positive employee experience. A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Senior Systems Engineer

Rent the Runway
Greater NYC Area
1 day ago
+38
We are looking for an experienced seniors systems or operations engineer who likes to collaborate with software engineers when solving problems at scale. You've supported large-scale production systems in the past and feel strongly about stability, high-availability, and uptime; you take a metrics and SLA based approach to everything. You're passionate about Linux systems and feel confident in your ability to tune everything from the boot loader to the TCP stack. You're incredibly comfortable in scripting and automation; you love tools like Puppet or Ansible, but are clever enough to pull out the ultimate bash one-liner in a pinch. You might have experience racking and stacking in a data center, and if you do, you know how to translate that knowhow to cloud-based systems and networks. You're confident in your ability to deal with production issues, plan for the future, and help others learn how to do the same.

Manager, Operations

Rent the Runway
Greater NYC Area
1 day ago
+38
The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Senior Manager, Transportation (Supply Chain: Drop…

Rent the Runway
Greater NYC Area
1 day ago
+38
The Senior Manager, Transportation (Supply Chain: Drop Box / Lockers) is responsible for executing and scaling Rent the Runway’s transportation network strategy. In this role, you will be responsible for engaging multiple business partners both internal and external to ensure best in class customer experience across multiple carriers and distribution centers.

Customer Experience Agent

Scentbird
Greater NYC Area
2 days ago
+20
As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Experience Agent who specializes in Social Media!

Supply Chain Manager

Atoms
Brooklyn
2 days ago
+17
Atoms is looking for a Supply Chain Manager to join the team in our Brooklyn HQ. The ideal hire will lead our end-to-end supply chain process, collaborate cross-functionally, and implement continuous improvement of business processes. You are an effective leader with the capability to quickly pivot and adapt to the fast pace world of operations. This hire is obsessed with data and will infuse key metrics in all decision-making activities across the business. When it comes to contract negotiations, building effective and scalable processes, you never settle for good enough.

Customer Experience Associate

Atoms
Brooklyn
2 days ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Sr Manager, Operations

Rent the Runway
Greater NYC Area
4 days ago
+38
The Senior Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Senior Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Product Support Engineer

Bluecore
Greater NYC Area
4 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Associate Manager, Customer Experience Operations…

Rent the Runway
Greater NYC Area
5 days ago
+38
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Director, Retail Operations

Rent the Runway
Greater NYC Area
5 days ago
+38
You will be responsible for driving results, creating operational consistency across all stores and providing innovative solutions that support key initiatives. This role manages multiple budgets, defines priorities and drives operational improvements and efficiencies by identifying opportunities and leading cross-functional initiatives.

NYC Delivery Lead

Feather
Greater NYC Area
6 days ago
+24
At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter. Feather is growing our best-in-class logistics team in New York, and is seeking a Delivery Lead to manage daily deliveries to our customers. You will be responsible for successfully completing a daily route

Office Administrator

LeafLink
Greater NYC Area
6 days ago
+12
From the morning essentials that get us going to the office space that motivates our productivity, the Office Admin is there to make it happen. Your expertise lies in your positivity, approachability, and execution abilities in a swiftly changing start-up environment ranging from working with C-level execs to engineers, new-hires, and interns. As Office Admin, you will be the first impression for the entire organization and play a critical role in the daily operations of the office.

Customer Experience Operations Associate, Subscrip…

Rent the Runway
Greater NYC Area
1 week ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Manager, Facilities

Rent the Runway
Greater NYC Area
1 week ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Membership Experience Associate

Rent the Runway
Greater NYC Area
1 week ago
+38
Rent the Runway is looking for full time Membership Experience Associate to join the growing Customer Experience team at our Dream Fulfillment Center in Secaucus, NJ. In this role, you will be responsible for clear and concise communication around “the smartest way to get dressed” and general perks of membership. Your ultimate goal: increase subscriber loyalty through relationship management and customer education of the subscription value proposition. You will consistently analyze and share customer feedback, and contribute to developing new techniques to ensure customer retention. As a Membership Experience Associate, you will be trained on all aspects of the RTR brand, CX tools/systems and will have the opportunity to be exposed to various aspects of the business.

Customer Experience Associate II

Rent the Runway
Greater NYC Area
1 week ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $60,061
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $178,048
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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