NYC Tech Jobs and Startup Jobs

52

Vice President, Customer Success

Quartet Health
Greater NYC Area
16 hours ago
+32
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs, in support of our overall program and customer-driven objectives. 

Customer Support Representative (1-10pm)

Justworks
Greater NYC Area
16 hours ago
+37
This is a full-time position working 1-10pm Monday through Friday. After two months of in-office training and ramping alongside our amazing team (during regular business hours), the shift is remote so you can work from the comfort of your own home. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Director, Internal Audit

Information Security Analyst

A/V Engineer

Manager, Workplace

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Application Support Analyst

EPAM Systems
Greater NYC Area
16 hours ago
+42
You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Application Support Analyst. Scroll down to learn more about the position’s responsibilities and requirements.

Product Associate - Wealth & Trading

Revolut
Greater NYC Area
1 day ago
+19
As a member of the brokerage operations team you will be responsible for key strategic and tactical decisions, working closely with the Head of Brokerage. This role is to help build and scale the US trading business and help make Revolut a household name in the US through flawless execution of operations and products. 

Senior Customer Success Manager

CB Insights
Greater NYC Area
1 day ago
+40
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

COO

Customer Success Manager

Client Onboarding Specialist

IT Engineer

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Client Success Manager

Yotpo
Greater NYC Area
1 day ago
+47
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
1 day ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Senior Manager, Enterprise Systems

Harry's
Greater NYC Area
1 day ago
+37
Anchored by SAP and SAP ByDesign as our core systems, Harry’s is in the process of building out a diverse set of scalable enterprise resource planning tools specifically designed to meet the needs of eCommerce, manufacturing and retail. The Senior Manager, Enterprise Systems role will help set and coordinate the overall strategy for global enterprise systems by managing, supervising and operating the organization’s SAP and complementary systems. Primarily responsible for SAP ByDesign, helping in all phases from planning and implementation (with SAP ByDesign engineers) to production support, administration and user training. Secondary roles include project planning, implementation and support for all other ERP systems including but not limited to SCM, planning, budgeting, HRIS and CRM.

Director, Acquisition Marketing and Digital Product

Head of Direct-to-Consumer, North America

Director, Global Logistics

Manager, Logistics

Rent the Runway
Greater NYC Area
4 days ago
+38
The Manager, Logistics is an entrepreneurial minded, driven individual who will play a key role in the development and management of Rent the Runway’s shipping network. The ideal candidate will provide timely, rigorous analysis in support of shipping cost optimization, carrier rate negotiations, financial performance, budgeting and other activities. He or she will also develop a sophisticated set of performance indicators to monitor how well RTR’s network and carriers are succeeding at providing an unparalleled delivery experience to each customer. This role will support the logistics team by identifying optimization opportunities, evaluating proposed changes to network design, preparing ROI models and other materials needed to secure leadership approvals. The Manager, Logistics must be comfortable working closely with internal analytics, operations and engineering teams as well as being the primary day-to-day point of contact for external vendors who support the work of the transportation team. This individual should also be prepared to contribute to broader analytical projects across the operation. Cross-team coordination, project management and communication skills are absolutely essential. 

CX Operations Associate

Office Operations Manager

Receptionist

Manager, Operations

Team Lead, Operations

Claims Team Lead

Information Security Analyst

Director, Security & Asset Protection

Network Architect

Executive Assistant

Sr Manager, Operations

Store Operations Manager

Weekend Team Lead, Customer Experience

General Manager, Operations

General Manager, Subscription Retention

Store Experience Associate

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Product Support Engineer

Bluecore
Greater NYC Area
4 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
4 days ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Senior Firmware Test Automation Engineer

Latch
Greater NYC Area
5 days ago
+15
Latch is seeking a Senior Firmware Test Automation Engineer to work with the QA, Test Engineering & Support Engineering team. There will be an emphasis on roadmap development and implementation of test automation for Latch's Embedded Systems Software and Firmware.  You will work within highly cross-functional feature teams and collaborate closely with firmware, mobile, backend and hardware engineers. It is an exciting opportunity to be part of a growing team as we add value to our entire product family through more advanced electronics. Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.

Senior Firmware Engineer

Director of Real Estate - East Coast

Customer Success Manager

Director of Public Policy

Customer Support Specialist

Firmware Manager

Load 3 more jobs7 jobs at Latch

Customer Experience Associate

Atoms
1 week ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Senior Customer Success Manager

Smartly.io
Greater NYC Area
1 week ago
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Product Operations Manager (Retail Market Opportun…

Revolut
Greater NYC Area
1 week ago
+19
• Building and optimising scalable processes to prepare the company for hyper growth in US. • Leading and executing (end to end) core infrastructure projects. • You'll quickly speak the language our customers speak, deeply understand the local landscape, and know our competitors more than they do. • Product improvement: proactively searching for new features to provide a seamless customer experience. • Reading technical docs, researching regulations, managing risks, negotiating deals, and doing whatever it takes to win your markets. • Managing critical vendor relationships and building performance tracking systems. • Managing and building solid relationships with internal stakeholders and partners and leverage them to drive results. • Developing strategic supply chain partnerships and negotiating commercial terms.

Senior Trust & Safety Specialist

Skillshare
Greater NYC Area
1 week ago
+32
As Skillshare’s Trust & Safety Manager, you will be responsible for developing and building out our T&S program as we scale. In this role, you’ll oversee and execute our T&S processes to identify and root out problematic behavior, create new strategies and workflows using tools such as Sift Science and SQL, and develop policies and guidelines for Skillshare. This is a challenging role with a lot of growth potential – you’ll own the hands-on work initially, and start to build out processes and strategy that can scale with the growth of our business.

Manager of Customer Service

Newsela
Greater NYC Area
1 week ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Director, Client Success

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Customer Success Manager

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Senior Software Engineer - NetSuite

Moda Operandi
Greater NYC Area
1 week ago
+48
Build state of the art systems that have real revenue-generating impact. Be creative and experiment with new solutions while also being pragmatic and committed to code optimization, maintainability, and quality that can scale to a large user base. Help define our development environment, and communicate the best development practices within the organization (code reviews, testing, lighting talks, etc). Develop and implement distributed systems using best practices and tools - including documentation and evangelism. Work closely with other teams (business partners, Product, and UX) to drive product development. Own everything from development through to production, including AWS assets. Lead discussions and contribute to technical architecture decisions. Mentor more junior engineers.

IT Service Desk Technician

Head of Strategy & Business Development

Special Orders Assistant

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $62,915
Min: $40K
Max: $105K
Operations Associate $63,027
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,899
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $79,370
Min: $40K
Max: $150K
Business Analyst $86,778
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,986
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $108,850
Min: $50K
Max: $180K
Director of Operations $126,291
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $183,516
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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