NYC Tech Jobs and Startup Jobs

37

Customer Success Manager

RippleMatch
Greater NYC Area
15 hours ago
+18
We are hiring a customer success manager to maximize the results companies get on the RippleMatch platform. You will onboard new customers, support account managers and account executives in closing new business, and manage all things related to customer happiness. You will make sure that companies are matched with the right candidates, and you will be directly responsible for making sure customers hire candidates on RippleMatch.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
1 day ago
+13
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Client Success Manager

Yotpo
Greater NYC Area
1 day ago
+13
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Logistics and Supply Chain Manager

Eight Sleep
Greater NYC Area
1 day ago
+19
That's why are looking for a customer-obsessed Logistics and Supply Chain Manager to support our ecommerce business. This role sits within the Operations team and is the critical link between our manufacturing (which takes place in China) and happy, well-rested Eight Sleep members across the U.S. The ideal fit is hyper-organized and process-oriented with a calm-under-pressure, adaptable demeanor. Read on if, on any given day, you would be excited to do things like negotiate a contract with a carrier, design and model a new cost-savings initiative, build a badass spreadsheet to track inventory, and suggest updates to our return process to increase efficiency.

Product Support Engineer

Bluecore
Greater NYC Area
3 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Client Onboarding Manager

Bluecore
Greater NYC Area
5 days ago
+24
This is an integral role at Bluecore as you empower our customers to create their own campaigns and set them up for success. Your energy and enthusiasm will change the way that our customers work with us. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful and tenacious. As a Client Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables and is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

Customer Educator (NYC)

Teachable
Greater NYC Area
5 days ago
+38
Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals. Build encyclopedic knowledge of the functionality and capabilities of the Teachable platform, keeping pace with the continued evolution of our product features and capabilities. Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates. Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.

Fulfillment Lead

Feather
Greater NYC Area
6 days ago
+24
At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter. Feather is growing our best-in-class operations team in New York, and is seeking a Fulfillment Lead to manage the complex operations in our last-mile fulfillment centers. You will be responsible for driving

Customer Success Manager

Peakon
Greater NYC Area
6 days ago
+28
At some companies you can feel the momentum building. People are engaged, they're approaching their work with energy, enthusiasm and resilience. Being part of the organizations becomes part of your own identity. At others, it feels impossible to get everyone pulling in the same direction. People lose sight of the company's purpose, they start looking out only for themselves – or elsewhere for new opportunities. We started Peakon to help companies

Customer Experience Associate

Atoms
1 week ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Showroom Supervisor

Moda Operandi
Greater NYC Area
1 week ago
+48
Manage the day to day operations of the showroom, team scheduling and standards. Manage operations and processes for all merchandising and stylist showroom requests. Assist stylist in their appointments as requested. Ability to host clients when stylist is unable; must have a comfortable and professional level interacting with clients. Drive excitement and client engagement, leading to sales and client acquisition, through the planning and merchandising of showroom product. Act as a senior Moda Ambassador to host showroom client events and activations. Create opportunities to surprise & delight clients; execute the highest level of bespoke luxury service in the industry and drive Stylist team to execute the same. Schedule product training for the Stylist team and support to train new Stylists.

General Manager, Retail Operations

Macy's, Brand Experience
Other
1 week ago
ABOUT THE ROLE The General Manager of Retail, Brand Experience is responsible for driving operational innovation and excellence for new projects led by the Brand Experience team at the individual store level. The function of the role sits at this intersection of the operational needs associated with the merchandising + creative services departments and the retail store and manages the operational processes to bring the store experience to life. 

Candidate Operations Lead

RippleMatch
Greater NYC Area
1 week ago
+18
We are hiring a Candidate Operations Lead to help build an amazing candidate community on our platform. As a key contributor of the candidate team, you will be responsible for interacting with students daily to coach them through the job search process. You will build long-term relationships with candidates, acting as their main point of contact and serving as an advisor through their search. In this role, you will report to and work closely with the Director of Candidate Operations to build, grow, and scale this wing of the business.

Head of Fulfillment & Distribution

LeafLink
Greater NYC Area
1 week ago
+18
As the first member of the LeafLink Fulfillment and Distribution Team, the Head will review, strategize and execute on the inclusion of shipping services for LeafLink’s marketplace customers. Our marketplace is already managing over 20% of all legal cannabis wholesale orders in the US and this position has the unique opportunity of setting the standard supply-chain logistics in our rapidly-growing space. This team member will own the concept, from start to finish, that empowers licensed cannabis Brands to incorporate last-mile delivery to create consistency and reliability for Retailers.

Senior Software Engineer - NetSuite

Moda Operandi
Greater NYC Area
1 week ago
+48
Build state of the art systems that have real revenue-generating impact. Be creative and experiment with new solutions while also being pragmatic and committed to code optimization, maintainability, and quality that can scale to a large user base. Help define our development environment, and communicate the best development practices within the organization (code reviews, testing, lighting talks, etc). Develop and implement distributed systems using best practices and tools - including documentation and evangelism. Work closely with other teams (business partners, Product, and UX) to drive product development. Own everything from development through to production, including AWS assets. Lead discussions and contribute to technical architecture decisions. Mentor more junior engineers.

Head of Information Security Compliance

Bread
Greater NYC Area
1 week ago
+42
Bread is a technology company that aims to transform the world of paper credit card applications and hidden interest rates by providing leading point-of-sale financing options for merchants across the e-commerce journey. We build tools, technologies and APIs that allow merchants to integrate an installment loan financing and checkout experience anywhere in their customers’ shopping journey. Bread was started in 2015 by financial technology

Senior IT Specialist

Primary Kids
Greater NYC Area
1 week ago
+19
Primary just recently crossed 50 employees, and is organized into a number of departments (such as Merchandising, Supply Chain, Tech, Customer Support, Creative, etc.) with distinct IT needs in each area, as well as shared needs across the organization. As the Senior IT Specialist, you will work with leaders from across the company to ensure that teams have the support they need to execute against their goals, that IT issues are being handled swiftly and that we’re setting up systems and policies that enable everyone to work more smoothly together.

IT Service Desk Technician

Moda Operandi
Greater NYC Area
1 week ago
+48
First point of contact IT Service request. Walk users through troubleshooting process. Escalate issues to appropriate parties. Follow up and update users on status and provide information. Record troubleshooting steps and resolutions within ticketing system. Monitor and maintain computer systems. Onboarding . Maintain computer inventory. Keep IT equipment up to date. Assist users with using Zoom for conferencing. Manage user accounts across various platforms. Provide updates and backups of user computers upon request. Maintain AV equipment.

Logistics Manager

The Sill
Greater NYC Area
1 week ago
+26
Overview The Sill seeks a full-time Logistics Manager to lead our order management and local delivery operations on our CX team. This is a new role for The Sill, and will ensure that our customers receive their products in the fastest, most efficient way possible while delivering a customer experience that exceeds expectations at every step along the way. Location This role will be located at The Sill’s HQ in New York City. Reporting This

BizOps & Strategy Manager

Kalo
Greater NYC Area
2 weeks ago
+16
About the Role We are looking for a manager to help build the Business Operations & Strategy (“BizOps”) function at Kalo. The vision for BizOps is to provide the decision-support mechanism that helps with everything from optimizing day-to-day business operations to carrying out high-priority initiatives to tackling the most important strategic questions. Reporting to the COO, you will partner closely with our Executive team and work across

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,878
Min: $35K
Max: $150K
Office Manager $61,631
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,763
Min: $40K
Max: $150K
Business Analyst $87,184
Min: $12K
Max: $167K
Business Intelligence Analyst $88,928
Min: $55K
Max: $125K
Operations Manager $90,581
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,929
Min: $50K
Max: $150K
Director of Operations $124,529
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $182,846
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

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