NYC Startup Jobs—Find a Tech Job | Built In NYC

NYC Tech Jobs and Startup Jobs

13

Associate Manager, CX Operations (Dropbox, Alterna…

Rent the Runway
Greater NYC Area
1 hour ago
+38
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Director, Retail Operations

Rent the Runway
Greater NYC Area
5 hours ago
+38
You will be responsible for driving results, creating operational consistency across all stores and providing innovative solutions that support key initiatives. This role manages multiple budgets, defines priorities and drives operational improvements and efficiencies by identifying opportunities and leading cross-functional initiatives.

Fashion Operations Assistant

Rent the Runway
Greater NYC Area
1 week ago
+38
As Fashion Operations Assistant, you will sit at the intersection of Buying, Site Merchandising, Sample Coordination, Planning & Allocation, and Inventory Operations. The Fashion Operations Assistant role at Rent the Runway is primarily responsible for supporting our liquidation operations, purchase order management systems, vendor relations program, and merchant tools. You will work with the Merchandising organization to help drive operations processes and assist with ensuring data accuracy across systems.

Sr Manager, Operations

Rent the Runway
Greater NYC Area
1 week ago
+38
The Senior Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Senior Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Team Lead, Operations

Rent the Runway
Greater NYC Area
1 week ago
+38
The Team Lead is responsible for a specific department within a fulfillment and distribution environment. They lead a team of associates around safety, production, cost and quality all while driving a positive employee experience. A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Director, Operations

Rent the Runway
Greater NYC Area
1 week ago
+38
The Director of Operations is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their teams across shifts to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. The Director of operations is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Senior Manager, Transportation (Supply Chain: Drop…

Rent the Runway
Greater NYC Area
1 week ago
+38
The Senior Manager, Transportation (Supply Chain: Drop Box / Lockers) is responsible for executing and scaling Rent the Runway’s transportation network strategy. In this role, you will be responsible for engaging multiple business partners both internal and external to ensure best in class customer experience across multiple carriers and distribution centers.

Customer Experience Associate

Rent the Runway
Greater NYC Area
1 week ago
+38
Rent the Runway is looking for Full-Time - Customer Experience (CX) Associates to join our growing team at our Dream Fulfillment Center in Secaucus, NJ. CX lives and breathes our mission of empowering our customers to feel amazing. We've been called fit gurus, personal stylists, shipping virtuosos, and even fashion therapists. From styling advice to troubleshooting orders to offering a confidence boost when needed, we're ready to help with anything. Our CX Associates are the heart of our business and have a major impact on our continued success. You will be working with a great team with supportive team leaders.

Manager, Inventory Innovation

Rent the Runway
Greater NYC Area
1 week ago
+38
As Manager, Inventory Innovation your core focus will be helping partners and internal stakeholders understand opportunities to continue to drive inventory performance and innovation. This is an opportunity for a highly organized, driven, enthusiastic person to understand new business models and how we drive outsized growth in them for us and our partners. You will play an important part in scaling inventory and coming up with new and creative ways to work to ensure the future potential of Rent the Runway, including our fulfillment network, retail strategy, partnerships, category innovation, and new markets. You will be a key partner to a small cross-functional team dedicated to rapidly innovating our sourcing model. In doing so, you’ll have the unique opportunity to help build a new business line for Rent the Runway from the ground up.

Manager, Operations

Rent the Runway
Greater NYC Area
1 week ago
+38
The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Business Development and Client Services Intern

Showroom Fashion Technologies
Greater NYC Area
2 weeks ago
Company Description:  Showroom is a top NYC Fashion Tech Start-up, which provides high-end Fashion and Merchandise solutions to social media influencers, innovative companies, and celebrities.  The company was founded in early 2018 and is at the cross section of fashion and technology, offering customized solutions as well as an on-demand platform for designing, developing, marketing, and selling your own fashion line.   Position: Business

Team Lead, Subscription Customer Experience

Rent the Runway
Greater NYC Area
2 weeks ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
2 weeks ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,659
Min: $35K
Max: $150K
Office Manager $60,407
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $73,977
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,424
Min: $45K
Max: $125K
Business Analyst $85,521
Min: $12K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $101,891
Min: $74K
Max: $175K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $122,761
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,615
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+5
AdTech, Software
+24
Angel or VC Firm, Artificial Intelligence
+19
Big Data, Software

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC
Live your purpose. Work your passion.