NYC Tech Jobs and Startup Jobs

4

Client Services Specialist - WEST COAST BASED

Namely
Remote
6 days ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Customer Success Client Trainer

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Client Operations Manager

Capital Rx
Greater NYC Area
1 month ago
Support implementation and client management teams with all day-to-day client requirements. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Analyze incoming client requests and work with internal and external teams to complete required plan documentation. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent. Lead pre- and post-implementation quality assurance and testing to validate coding accuracy. Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address. Handle and resolve sponsor and member issues, escalating as needed. Research and respond to claims processing and system configuration inquiries. Coordinate integration of other data inputs into client management processes. Collaborate cross functionally to support general client operations, as required.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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