NYC Tech Jobs and Startup Jobs

23

Office & Employee Experience Manager

GlossGenius
Greater NYC Area
6 hours ago
+16
About GlossGenius We make powerful software that’s helping beauty and wellness salons and studios manage and grow their business through an integrated booking, payments and marketing platform. As part of a dynamic and quickly growing team, you’ll be directly involved with helping small business owners be more successful and do what they love.  About the role We’re looking for an enthusiastic, dynamic and highly organized Office & Employee

Customer Support Representative

Riskified
Greater NYC Area
3 days ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Director, Internal Audit

Justworks
Greater NYC Area
4 days ago
+37
Managing risk is critically important for Professional Employer Organizations (PEOs). We are looking for a Director, Internal Audit to help improve our operations by bringing a systematic and disciplined approach to reporting on the effectiveness of our operational controls. This role will report to the VP, General Counsel and work closely with Finance, Risk & Insurance, Product and the Tech Ops teams to develop an internal audit plan that aligns with Justworks’ strategic objectives. 

First Impressions Associate

Claims & Risk Operations Coordinator

Manager, Customer Success Workforce Planning

Mailroom Clerk

Peloton
Greater NYC Area
4 days ago
+27
Peloton is seeking a Mailroom Clerk to assist the growing Workplace Team with employee and vendor mail. The Mailroom Clerk is responsible for opening, sorting and prepping all incoming mail and outgoing packages/correspondences. This individual should be organized and diligent, with strong attention to detail. This is a full-time position that is based out of Peloton’s NY HQ, and reporting to the Senior Manager, Workplace Operations.

NetSuite Functional Specialist

Strategic Sourcing Manager- Mechanical

Service Design Technical Support Analyst

NetSuite Business Analyst

IT Business Analyst - Finance

Senior Director, Supply Chain Systems

IT Support Engineer

Director, Global Network Services

VP/GM, Guest Experience (Peloton Studios)

Executive Assistant (Production)

Senior NetSuite Developer

Client Platform Engineer

Junior NetSuite Developer

IT Technical Business Analyst - Data Integrations

Integrations Developer- Dell Boomi

Network Engineer

Showroom Manager - Upper East Side

Senior Manager, ODM

Senior Integrations Developer- Dell Boomi

Manager, Reverse Logistics (Repair and Refurb)

Accessories Merchandiser

Prototype Shop Manager

Load 10 more jobs23 jobs at Peloton

Director, Global Facilities & Real Estate

Riskified
Greater NYC Area
5 days ago
+19
We are looking for an experienced Director of Global Facilities & Real Estate to oversee administrative staff and operations, travel program and facilities management. The ideal candidate will also be responsible for Riskified’s global real estate and facilities planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, vendor management and purchasing.

Manager, Hospitality Strategy and Supply

Bizly
Greater NYC Area
5 days ago
+18
Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Product Operations Manager - US

Revolut
Greater NYC Area
1 week ago
+19
• Building and optimising scalable processes to prepare the company for hyper growth in US. • Leading and executing (end to end) core infrastructure projects. • You'll quickly speak the language our customers speak, deeply understand the local landscape, and know our competitors more than they do. • Product improvement: proactively searching for new features to provide a seamless customer experience. • Reading technical docs, researching regulations, managing risks, negotiating deals, and doing whatever it takes to win your markets. • Managing critical vendor relationships and building performance tracking systems. • Managing and building solid relationships with internal stakeholders and partners and leverage them to drive results. • Developing strategic supply chain partnerships and negotiating commercial terms.

Executive Assistant

Latch
Greater NYC Area
1 week ago
Latch is hiring an Executive Assistant to play a critical role in not only providing administrative support to our CEO, but to serve as an essential partner to the executive team. This EA will manage everything from calendar and travel arrangements, to internal communication and meeting management on behalf of our CEO. This highly organized, resourceful, and trustworthy individual will ensure that every detail is in place, and nothing falls through the cracks. This individual must be able to handle private information, have strong business judgement, and be able to communicate with a variety of personalities and job functions of a fast growing IoT company. 

Customer Success Manager

Latch
Greater NYC Area
1 week ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Customer Support Specialist

Teampay
Greater NYC Area
1 week ago
+16
As our a Customer Support Specialist, you’ll be our first line of support across multiple channels (email, live chat, and occasionally phone or video) for our rapidly growing customer base. Your empathetic approach, deep product knowledge and quick, solution-oriented responses will turn frustrating situations into joyful experiences for our customers. The feedback you collect will directly help shape product and operational improvements. 

Customer Success Manager

Teampay
Greater NYC Area
1 week ago
+16
As the Customer Success Manager, you will be responsible for post-sales customer interactions, including on-boarding, initial training and product orientation, and ongoing support. Your ability to act as a liaison between customer and product will be integral to the overall development of the business and happiness of our customers. The feedback you collect will directly shape our product, and your quick, solution-oriented responses will delight customers. Some attributes we’re looking for include:

Senior Business Operations Manager

Revolut
Greater NYC Area
1 week ago
+19
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Business Operations Manager

Revolut
Greater NYC Area
1 week ago
+19
- This role is to help build and expand US Operations and help make Revolut a household name in US through flawless execution of operations and products for US market. - Build and optimise scalable processes to prepare the company for hyper growth. - Execute and scale US operations and work with US Operations Team and London HQ on devising detailed playbooks, product integrations and air-tight execution of Revolut US products. - Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly. - Product improvement: proactively search for new features to provide a seamless customer experience. - Manage critical vendor relationships and build performance tracking systems. - Develop strategic supply chain partnerships and negotiate commercial terms.

Executive Assistant to the CEO

Eight Sleep
Greater NYC Area
1 week ago
+19
That's why are looking for an exceptional Executive Assistant to the CEO who is hyper-organized and excels at logistical and communication related tasks. This role reports directly to the CEO and Co-Founder, Matteo Franceschetti, a three-time company founder and leader in the start-up space. You’re a great fit if you have a record of anticipating executives needs and helping make their lives run seamlessly.

Customer Support Analyst (LATAM)

Paxful
Greater NYC Area
2 weeks ago
+36
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Head of Customer Success

Pillar Technologies
Greater NYC Area
2 weeks ago
We are hiring a Head of Customer Success to build loyalty and retention with our customers.  As a leader in our organization, this individual will have a greenfield opportunity to build out a new team that has a massive impact on the success of our company.   Responsibilities: Delight the customers: Increase renewals Reduce churn Ensure satisfaction with platform Increased NPS  Drive testimonials and referrals Flawless Onboarding: Create

Customer Support Specialist

Latch
Greater NYC Area
2 weeks ago
Be the product expert and open to learning all facets of the business, product, and service offer. Clearly explain access technology and product details to stakeholders via email and phone. Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders. Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage. Coordinate and troubleshoot with stakeholders. Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released. Update management on customer related trends and suggest improvements.

Logistics and Supply Chain Manager

Eight Sleep
Greater NYC Area
2 weeks ago
+19
That's why are looking for a customer-obsessed Logistics and Supply Chain Manager to support our ecommerce business. This role sits within the Operations team and is the critical link between our manufacturing (which takes place in China) and happy, well-rested Eight Sleep members across the U.S. The ideal fit is hyper-organized and process-oriented with a calm-under-pressure, adaptable demeanor. Read on if, on any given day, you would be excited to do things like negotiate a contract with a carrier, design and model a new cost-savings initiative, build a badass spreadsheet to track inventory, and suggest updates to our return process to increase efficiency.

Senior Firmware Engineer

Latch
Greater NYC Area
3 weeks ago
As a Senior Firmware Engineer you will be an integral part of a stellar engineering team responsible for building Latch's smart access control products. You will be focussed on firmware development for Latch devices, writing low level device drivers, doing board bring and delivering high quality, robust firmware to production. You will work within highly cross-functional feature teams and collaborate closely with mobile, backend and hardware engineers.

Senior Firmware Test Automation Engineer

Latch
Greater NYC Area
3 weeks ago
Latch is seeking a Senior Firmware Test Automation Engineer to work with the QA, Test Engineering & Support Engineering team. There will be an emphasis on roadmap development and implementation of test automation for Latch's Embedded Systems Software and Firmware.  You will work within highly cross-functional feature teams and collaborate closely with firmware, mobile, backend and hardware engineers. It is an exciting opportunity to be part of a growing team as we add value to our entire product family through more advanced electronics. Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,892
Min: $35K
Max: $150K
Office Manager $61,631
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $71,383
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $76,952
Min: $40K
Max: $150K
Business Analyst $86,598
Min: $12K
Max: $167K
Business Intelligence Analyst $88,928
Min: $55K
Max: $125K
Operations Manager $90,581
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,929
Min: $50K
Max: $150K
Director of Operations $124,225
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $181,160
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

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