NYC Tech Jobs and Startup Jobs

51

Help Desk Analyst

Zipari
1 day ago
+22
Monitoring Jira Service Desk tickets for SLA based resolutions, prioritizing and managing several open issues at a time. Diagnosing and resolving technical hardware and software issues. Providing help desk support and resolving problems to the end user’s satisfaction. Documenting internal procedures. Working with PeopleOps to maintain Physical Office Security for HIPAA Compliance. Assisting with on-boarding and off-boarding of users. Handling maintenance and inventory of all equipment, software and software licenses. Managing Macbooks configuration and deployment for new employees using standard hardware, images and software leveraging Jamf MDM tool.

Medical Director (Snr, Clinical Development)

TrialSpark
Greater NYC Area
2 days ago
+20
This is a key role in the growth of our Medical Team. You will be responsible for providing medical and clinical support to our Clinical Operations and Medical teams, play a key role in drafting protocol for studies, helping with key study design decisions and acting as the Medical Monitor for active studies. You will also actively partner with our Sales team to ensure we continue to maintain a scientific commercial strategy. Your ability to understand and navigate the complexities of healthcare data and clinical trials will be essential to your success and the success of TrialSpark. 

Systems Analyst Sr - Health Informatics, Service P…

Memorial Sloan Kettering Cancer Center
Greater NYC Area
2 days ago
MSK has developed and implemented numerous patient-facing Informatics solutions. Significant growth in these areas is anticipated in the coming years including expansions of existing systems, as well as deployments of new solutions. MSK is seeking a Sr. Systems Analyst to join our dynamic Health Informatics team. In this role, the Sr. Systems Analyst is responsible for implementation, development and ongoing operation of our Service Platform technologies, including Salesforce Health Cloud CRM and omnichannel communication solutions.

Advanced Microsoft O365 Analyst

Memorial Sloan Kettering Cancer Center
Greater NYC Area
2 days ago
We're excited to announce the new, Office 365 Support Specialist role reporting to our Endpoint Software Update support team that will play a crucial part in the Office of Technology Development's (OTD) mission to ensure that Memorial Sloan Kettering's (MSK) inventions have the greatest chance of being developed and commercialized. This is a high visibility role that provides you the opportunity to impact the lives of millions of patients. Your efforts will be key in identifying, assessing and defining new technology collaboration.

Systems Analyst/Trainer - Health Informatics

Memorial Sloan Kettering Cancer Center
Greater NYC Area
2 days ago
We are excited to expand the Health Informatics Precision Training team by onboarding new Systems Analyst/Trainer(s) to assist with maintenance, training and support of ongoing operations and implementation of clinical systems (including but not limited to CIS, EMR, Clin Doc, mobile applications, voice recognition software, cognitive support tools) used by clinicians and other users throughout the institution. Our work and mission is centered on support for patient care quality, workflow integration and efficiency. The Division of Health Informatics (DHI) focuses on the interaction of people, processes, and technology to support the exemplary patient care delivered at MSK. We handle a suite of clinical information systems including the electronic health record, ancillary systems and tools that enable decision support, health information exchange and knowledge management. Additionally, we bring these tools to bear to support programs of care at MSK.

Customer Experience Agent

Lively
Greater NYC Area
2 days ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Senior Manager of Customer Success

Amplicare
Greater NYC Area
3 days ago
+15
You have a deep passion for Customer Success and have a track record that shows your ability to move the needle in reducing churn, improving B2B SaaS platform customer engagement, and identifying account expansion opportunities. You have instituted the meticulous tracking of churn/retention rates, net promoter scores, customer effort scores, customer health scores, or similar metrics. Your strengths lie in hiring world-class team members, on-boarding, coaching, training, establishing quality customer communications (verbal and written) with consistency across team members, motivating, fostering an above-and-beyond team spirit, and retaining A+ team players. You have experience in organizing team members to service different types of customers well and profitably. You are strong in logic and are inquisitive and resourceful in uncovering customer behavior that are indicative of at-risk or expansion opportunities. You pride yourself as an extremely hard worker who leads from the front and by example, thinks innovatively to problem-solve and does what it takes to succeed. You are able to impart your energy and commitment to your team members. And, you embrace Amplicare’s mission to help patients by empowering healthcare providers such as pharmacists!

IT Support Engineer

Justworks
Greater NYC Area
3 days ago
+37
We’re looking for an IT Support Engineer with proven experience in an entrepreneurial, startup, or enterprise setting. The best candidates will combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. This role will be responsible for technical escalations in one or two technical domains, be able to lead by example where best practices like timely and transparent communication, documentation, and tech advocacy are concerned, and will have a well-rounded skill set in all the competencies that support IT in an office environment. Experience with mentorship, software training, and Design/UX a big plus.

Information Security Analyst - Security Operations

PCP Clinical Liaison

Quartet Health
Greater NYC Area
2 days ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Media Supervisor

Outcome Health
Greater NYC Area
3 days ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Primary Care Provider

Galileo
Greater NYC Area
3 days ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Director, Strategic Operations

Tempus
Greater NYC Area
3 days ago
+13
Manage core data partners, working closely with internal and external stakeholders to ensure continuous alignment and attainment of all contracted milestones. Work closely with cross-functional teams to support end-to-end process from data receipt to export. Lead interdisciplinary teams to deliver health economics and outcomes analysis projects to research partners. Engage extensively with industry partners to understand research needs, develop project specifications, define trial cohorts, and actively manage project execution. Bring the voice of the customer to internal discussions. Partner with Tempus data science teams to analyze clinical data and determine key outcomes and endpoints.

Director of New Ventures

Redesign Health
Greater NYC Area
3 days ago
+15
Redesign Health is looking for a Director of New Ventures. Working with our Head of New Ventures, you will be involved in all steps of Redesign’s ideation, research, prototyping, and launch process. The goal of this role will be to diligence and co-found the next generation of great healthcare companies. Key components of the job will include ideation, completing industry research, creating business plans, prototyping and testing, developing go-to-market strategies, building founding teams, and early-stage operationalization of new ventures. You will work closely with Redesign’s functional area heads across product, technology, marketing, finance, accounting, and legal as you evaluate and launch new businesses. This position will report to the Head of New Ventures at our NYC headquarters.

Service Desk Specialist

Zipari
4 days ago
+22
Performing and helping improve processes/procedures to run an effective and efficient service desk operation. Assigning and escalating service desk tickets with technology, engineering, delivery, and product teams. Coordinating the completion of service desk tickets submitted by Zipari clients. Ensuring service desk tickets submitted by clients are responded to and resolved within established service level agreements.  Working with technology, engineering, delivery, and product leaders identifying the root cause. Thoroughly understanding each client’s service level agreement. Consistently communicating planned/unplanned outages with internal stakeholders.  Assisting with proper documentation of incidents and RCA reports.  Creating monthly SLA and Incident Metric reports per client and ensuring availability of reports to account management. Providing on-call service desk support. Assisting in creating a client knowledge base.

Patient Support Associate

Galileo
Greater NYC Area
4 days ago
+17
Reporting to our Patient Support Team Lead, Galileo’s Patient Support Associates are integral to our ability to deliver an amazing patient experience. Patient Support Associates remove all the hassle and headache in healthcare so that patients can focus on their health. You’ll work directly with patients to ensure their needs are anticipated and supported as well as work closely with our team of Clinicians, Social Workers, and Health Advocates. Specifically, you will:

Publisher Account Manager

DeepIntent
Greater NYC Area
4 days ago
+19
• Manage all day-to-day operations associated with publisher partners, with an emphasis on healthcare publishers. • Build solid customer relationships and serve as point person for both business and technical inquiries. • Manage the deployment and onboarding of new clients. • Maintain, develop and grow existing publisher partner relationships. • Train clients on the platform, encourage the adoption of new features and provide feedback internally on client needs.

Technical Support Specialist

Zocdoc
Greater NYC Area
4 days ago
+30
As a Technical Support Specialist, you’ll be responsible for providing exceptional technical support to Zocdoc staff both remotely and on-site. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and services. You are someone who thrives in a fast paced environment and welcomes new challenges every day.

Director, Commercial Strategy

Zocdoc
Greater NYC Area
4 days ago
+30
Partner with Sales and Company leadership to drive sales initiatives while supporting Enterprise and Inside Sales, Account Management, and Customer Success teams. Lead the effort to improve sales lead enrichment, pipeline management, forecasting, analytics, and innovation functions. Support the development of tools and dashboards that provide critical sales reporting to both team members and leadership. Partner with under-performing units to diagnose, problem solve, and oversee the implementation of measures to ensure targets are met. Become a subject matter expert for all things Sales, Account Management, and Customer Success at Zocdoc to serve as a resource for team and Company leadership. Support teams such as Business Operations, Finance, Product, and Product Marketing by serving as a knowledge center for the Sales team. Shape and build Operations & Enablement team as needs arise by creating business cases and identifying Sales support needs. Report to leadership on progress across initiatives, forecasts, metrics, and key focus areas of the business.

Sr. Director, Ops Strategy

Spot.IM
Greater NYC Area
5 days ago
+19
Utilize structured problem-solving skills to develop strategies and lead cross-functional initiatives that will drive company growth and streamline overall processes. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Partner cross functionally to determine metrics and ways to measure success, value returned and cost of risk to the business. Be an inspirational leader; build and scale your team to support the long-term strategy and drive a culture of strong performance. Partner with each executive and team leader to generate their specific strategies, objectives, and plans to help achieve their goals with consideration for the overall company goals.

Physician Assistant / Nurse Practitioner - NYC Are…

Eden Health
Greater NYC Area
5 days ago
+32
Physician Assistants or Nurse Practitioners will conduct in-person care, tele-health care, and health advocacy for our patients. As an early-stage company, we offer an opportunity to contribute to product design and clinical care pathway development. Excellent candidates will have a passion for providing amazing patient care, be eager to work alongside our clinical and engineering teams, and have proven experience in problem-solving, organization, and process improvement.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,466
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,372
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

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