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NYC Tech Jobs and Startup Jobs

9

Customer Success Representative

Justworks
Greater NYC Area
6 hours ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Customer Onboarding Manager

Justworks
Greater NYC Area
7 hours ago
+37
Justworks is looking for an Onboarding Manager to join our growing Customer Success department. As an Onboarding Manager, your main responsibility is to guide our small business customers through their transition to Justworks for their HR, payroll, and benefits needs. This is a fast-paced, deadline driven, and customer service focused role. Onboarding is a pivotal moment in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on during implementation. Onboarding Managers play a crucial role as the bridge between Sales, Operations, and Customer Success to set the stage for a long-lasting and successful customer relationship. 

Client Success Manager

Namely
Greater NYC Area
21 hours ago
+24
Develop strong client relationships and serve as the primary contact for assigned clients at the user, management and senior levels. Manage a high-volume book of business averaging $2-3 M in annual revenue. Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success. Coordinate with and align knowledgeable, engaged, client-focused account service teams. Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation. Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients. Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels.

Benefits Consultant

Business Operations Manager (Strategy and Operations)

Revenue Operations Analyst

Justworks
Greater NYC Area
5 days ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Salesforce Administrator

Remesh
Greater NYC Area
5 days ago
Remesh is looking for a motivated Salesforce Administrator to ensure we have the best processes in place to enable our revenue and product organization’s success. We will rely on you to implement applications that will maximize efficiencies and extend the capabilities of our current environment. As our Salesforce Administrator you will partner with 3rd party partners and our heads of Marketing, Sales, and Customer Success to design, develop and deliver real-time solutions that support Remesh's business processes.

Executive Assistant

DailyPay, Inc.
Greater NYC Area
1 week ago
+31
Support the CEO in all aspects of business operations at a dynamic, complex, and rapidly growing HR Technology business. Provide administrative support on complex or confidential matters including but not limited to arranging travel plans and related itineraries, setting agendas, organizing meetings both internally and externally, submitting expense reports etc. Plan and maintain an accurate calendar of meetings and other commitments. Maintain internal and external contacts and other data. Serve as gatekeeper for incoming meetings and speaking engagement requests. Assist in prioritizing daily tasks, and provide awareness of items that may require personal attention. Assist in coordinating group meetings and office visitors, including logistics, catering, and gifts. Send out packages on behalf of the CEO. Fully understand and exhibit the DailyPay ethos, embodying our core values and inspiring celebration. Serve as a brand ambassador, both internally and externally.

Client Solutions Architect

Lifion by ADP
Greater NYC Area
1 week ago
+30
 About us We are a special venture within a large established company. We are “re-writing the rules” and defining our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it. We are building products and services to help both

Customer Onboarding Associate

Justworks
Greater NYC Area
1 week ago
+37
As an Onboarding Associate you will be a Justworks product expert with specialized knowledge of our customer onboarding and implementation processes. You’ll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks. You will work alongside a team of other Onboarding Associates to ensure important transition milestones are met, and customers become expert users of our product.  

Director of Customer Success, US

Peakon
Greater NYC Area
2 weeks ago
+28
You know the importance of a company’s culture, and you believe you know what it takes to create great places to work. As a senior manager within the Customer Success team, you will lead a group of CS managers through their daily roles, be the first point of contact for accounts in need and drive the business performance of your team. You will lead a creative, dynamic and fun team of customer success managers. You will interact daily with HR leaders, company executives and managers to help realize their engagement strategies and build long term relationships with the customers in your portfolio. You will be working with a product that people love, and a team who know how to balance structured processes with the desire to meet customers’ unique needs. We see this reflected in our customer NPS of above 60, and a transactional NPS for our onboarding experience of above 90.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,808
Min: $40K
Max: $115K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $125,065
Min: $55K
Max: $200K
Director of Customer Success $133,053
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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