NYC Tech Jobs and Startup Jobs

11

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
16 hours ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Customer Success Training Manager

DailyPay, Inc.
Greater NYC Area
2 days ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Incident Manager

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
DailyPay is seeking an Incident Manager to manage the coordinated resolution of major production issues and service outages (Rapid Response). The Incident Manager will work with stakeholders across the Engineering, Payment Operations, Support, and Partnership Management teams to ensure that major issues are resolved quickly and effectively. The Incident Manager will also lead all post-incident improvements, including scaling and iterating on the Rapid Response process and executing on learnings from post-mortems. The right candidate must have the ability to manage multiple projects at once, have clear and concise communication skills, and exhibit solid judgment and clear thinking under pressure.

IT Support Engineer

Justworks
Greater NYC Area
5 days ago
+37
We’re looking for an IT Support Engineer with proven experience in an entrepreneurial, startup, or enterprise setting. The best candidates will combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. This role will be responsible for technical escalations in one or two technical domains, be able to lead by example where best practices like timely and transparent communication, documentation, and tech advocacy are concerned, and will have a well-rounded skill set in all the competencies that support IT in an office environment. Experience with mentorship, software training, and Design/UX a big plus.

Information Security Analyst - Security Operations

Media Supervisor

Outcome Health
Greater NYC Area
6 days ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Sr. Director, Ops Strategy

Spot.IM
Greater NYC Area
1 week ago
+19
Utilize structured problem-solving skills to develop strategies and lead cross-functional initiatives that will drive company growth and streamline overall processes. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Partner cross functionally to determine metrics and ways to measure success, value returned and cost of risk to the business. Be an inspirational leader; build and scale your team to support the long-term strategy and drive a culture of strong performance. Partner with each executive and team leader to generate their specific strategies, objectives, and plans to help achieve their goals with consideration for the overall company goals.

Experienced Associate Program

AlphaSights
Greater NYC Area
1 week ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Application Support Engineer

Director of Client Engagement

Kin + Carta
Greater NYC Area
1 week ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

Client Success Manager

Stella Connect
Greater NYC Area
2 weeks ago
+32
The Client Services team is the backbone of Stella! We are a lean and mighty group that manages every company that uses Stella. We’re seeking a Client Success Manager to join our team and help drive client success for our roster of leading brands and retailers. You will be part of a fast-paced, passionate, and dedicated team tasked with growing Stella Connect at a rapid rate. The Client Services team is responsible for onboarding, training, supporting, engaging, and renewing clients across the company’s products. We truly have a “one team, one mission” mindset with everyone in the trenches focused on health and retention of our clients - which is proven in our best in class retention/growth metrics! 

Customer Success Onboarding Specialist

Alice
3 weeks ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Head of Business Operations

Luminary Labs
Greater NYC Area
3 months ago
+36
Office management and facilities. Oversee Office Manager; responsible for facility operations, maintenance, and security, including office space utilization and standard operating procedures. Business health and finance. Ensure that we are measuring and managing the health of the business in line with the company’s strategic goals. Work closely with finance to execute budget management, forecasting and analysis. People operations and payroll. Own recruiting, onboarding, talent, and utilization strategy in partnership with client services. Own relationship with our PEO. Information technology. Conduct qualitative and quantitative analysis to surface critical insights and trends. Back-office management. Determine and manage how we execute all back office functions. Advance strategic initiatives. Help make big decisions, roll out new initiatives, and refine processes in line with our strategic needs.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,493
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $93,338
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,420
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

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