NYC Tech Jobs and Startup Jobs

56

Senior Fulfillment Associate

DoorDash
Remote
22 hours ago
+40
Training and coaching: Organize schedules, approve timecards, update training manuals and standard operating procedures. Make sure new associates are set up for success and work safely and productively. Provide coaching and build an amazing work culture. Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.  Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules.  Help improve operations. Contribute ideas to improve our quality and customer experience.

Fulfillment Associate

Area Manager

Fulfillment Associate

Fulfillment Associate

Sales Strategy & Operations Manager - Enterprise

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Load 4 more jobs8 jobs at DoorDash

Customer Experience Associate (Remote)

Transfix
Remote
22 hours ago
+26
Play a vital role in coordinating our customers’ logistics directly with their facility partner by scheduling and rescheduling shipments. Find nimble solutions to shipment issues as they occur to ensure that we meet our customers’ needs in the face of any obstacles. Provide world-class service to our customers’ facilities by deeply understanding their operational requirements. Prioritize facility relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business.

Head of Client Success

Onna
Greater NYC Area
1 day ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Manager, Inventory Operations

Peloton
Greater NYC Area
1 day ago
+27
The Manager, Inventory Operations will play a crucial role in our growing supply chain – driving efforts to ensure transactional integrity throughout our systems and processes. As the leader of the Inventory Operations team, you will be creating new processes, onboarding them into the team’s workflows, and driving to continuously improve these processes to give an accurate picture of our supply chain performance and inventory position. You will be held accountable for leading, developing and engaging our talented Inventory Ops team - creating objective performance measurements and setting aggressive targets while motivating and coaching the team to become the best leaders they can be. As a strategic leader, you understand the need for alignment in people, process, and technology but are happy to roll up your sleeves when things don’t go according to plan. You will lead by example, leveraging your previous experience in the day to day management of supply chain operations and always put your team first when it comes to making tough decisions. 

Analyst, Finance Transformation

Strategic Sourcing Manager- Mechanical

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Director of Business Operations

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Load 8 more jobs12 jobs at Peloton

Head of MHP Acquisition

Quartet Health
Greater NYC Area
1 day ago
+47
This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members. 

Customer Support Advisor, Acuity (Remote)

Squarespace
Remote
1 day ago
+41
Engage our customers via email and live chat with your dynamic writing skills in a fast, accurate and human way. Use established workflows to serve the most valuable tickets to your inbox. Problem-solve and troubleshoot straightforward and complex customer issues. Be an engaged member of the support team participating in projects and specialized support as needed Stay up to date on new product features and improvements. Collaborate and communicate with teammates to learn, improve, and iterate on new ways of working together and helping each other and our customers.

Customer Success Representative

Haven Life
Greater NYC Area
2 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Customer Success Manager

Braze
Greater NYC Area
2 days ago
+31
Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients. Product expertise through delivery of training and planning workshops to clients.

Technical Support Engineer

VP, Customer Support

Vimeo
Greater NYC Area
2 days ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Head of Customer Success

Catalyst Software
Greater NYC Area
3 days ago
+32
Develop and lead scalable cross-functional programs to drive success, increase adoption and retention, and turn stakeholders into champions. Serve as the voice of our customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization. Serve as a strategic advisor to our customers by providing recommendations on how Catalyst can address their goals, needs, and pain points. Collaborate with the Product team to share customer insights that inform future product developments. Collaborate with the Sales team to identify growth opportunities. Define key metrics for success, leveraging data to make informed business decisions and to drive revenue growth. Build out and manage our CSM team, Support Engineering team, and Onboarding process. Be an evangelist for Catalyst within customer organizations and industry events.

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
3 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Director, Customer Success Operations

Unqork
Greater NYC Area
4 days ago
+47
The Customer Success Operations Director will establish the operational infrastructure for Unqork’s Customer Success organization. The role will report to the Chief Customer Officer of Unqork and will be tasked with building the organization and function focused on defining the customer journey, touchpoints, and metrics. CS Operations should be designed to proactively support and engage with Unqork’s broad client base.

Technical Implementation Specialist

Client Director - Financial Services

Procurement Manager

Information Security Analyst

Client Director - Insurance

Director, Solutions Architect - Delivery

Client Analyst - Public Enterprise

Technical Training Manager

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Load 8 more jobs12 jobs at Unqork

Technical Client Support Associate

VTS
Greater NYC Area
4 days ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Head of Industry, Retail

Yext
Greater NYC Area
4 days ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Technical Engagement Manager

VP of Fraud

Stash
Greater NYC Area
4 days ago
+37
Deep subject matter expertise and 10+ years of fraud experience in a consumer driven, financial environment.  Active learner bringing new and emerging technologies, tools and methodologies to continuously improve our results and address new and ever changing fraudulent schemes. Understanding of financial crimes, regulations, technology, and risk.  Expert collaboration skills and ability to influence without direct authority. Ability to lead to decisions balancing decisiveness with an engaging approach, and considering multiple, sometimes competing, perspectives. Data driven in all aspects of work from modeling and detection through to reporting. Strong analytical skills with complex models and problem solving skills. Strong communication skills to effectively and transparently communicate and mobilize all levels and functions of Stash. Understanding of product development lifecycle and customer experience. Player-coach who can jump in and actively investigate issues through to resolution.

Customer Experience Associate

Transfix
Greater NYC Area
4 days ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Customer Success Manager Nordics (m/f/x)

Celonis
Remote
5 days ago
+31
You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI’s, providing an overview over the required actions and presenting in front of our customers’ management team. When the project is successfully implemented, it is your responsibility to initiate and drive our customers’ change management process to assure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials.

Customer Success Manager

Head of Staff, GTM

Onna
Greater NYC Area
5 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Operations Manager, Product and Technology

Better.com
Greater NYC Area
6 days ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

IT Systems Administrator

IT Systems Technician

Manager, Strategy & Special Operations

Operations Associate

Customer Experience Manager

Customer Experience Associate (Entry)

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Client Services Specialist - WEST COAST BASED

Namely
Remote
6 days ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC