NYC Tech Jobs and Startup Jobs

25

Customer Success - Operations Associate

Rhino
Greater NYC Area
2 days ago
+27
As a Partner Success Coordinator at Rhino, you’ll join a growing team that is transforming the future of renting. You will play an instrumental role in ensuring that all Rhino’s partners have a positive initial experience and quick access to Rhino services. You will be the glue that enables a partner to use Rhino at the technical level. 

Customer Success Manager (Onboarding Specialist)

Rhino
Greater NYC Area
2 days ago
+27
Understand and translate partner goals into action plans to ensure they begin offering Rhino quickly.  Present Rhino to large audiences of decision makers and end users, and train end users on how to effectively utilize Rhino.  Manage a portfolio of new partners, from ensuring their systems are configured properly to handling initial support inquiries. Collaborate with Sales, Marketing, and Integration teams to ensure smooth handoffs before and after onboarding. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio. Track and maintain accurate client records and hit key onboarding milestones.

Head of Business Operations & Strategy

Ribbon
Greater NYC Area
1 day ago
+34
As the founding member of Ribbon’s Business Operations & Strategy team, you will have the opportunity to define, build and scale a function that drives strategy, planning and execution across a hyper-growth startup. The Head of Business Operations & Strategy will support the leadership team in operationalizing our growth strategy, leading high priority strategic initiatives and building a scalable centralized operating system. With a combination of exceptional problem solving, analytical, project management and communication skills, along with a “get stuff done” mentality, you will play a key role in accelerating Ribbon’s growth and impact.

Head of Broker Operations

Orchard
Greater NYC Area
2 days ago
+22
The Head of Broker Operations at Orchard will be a critical member of the leadership team, driving a superior customer experience for all Orchard customers. The Head of Broker Operations will be based in either our New York City or Austin, TX offices and will report to the CEO, Court Cunningham.

Director, Tenant Rep Activation & Strategy

VTS
Greater NYC Area
2 days ago
+35
This is an opportunity to help build and launch a new business within an already successful start-up. We’re looking for someone to help us activate and engage the tenant rep broker community in our new marketplace, truva. You will be responsible for owning all aspects of tenant rep engagement. In this new and exciting role, we’re looking for someone to leverage their knowledge of the industry to help us build and maintain the right relationships and ensure the viewpoint of tenant reps is included in everything we do, so we build a product that helps tenant rep brokers do their job better every day!

Business Operations Associate

Spruce
Greater NYC Area
2 days ago
+20
You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions. You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute. You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

Client Advisor

VTS
Greater NYC Area
6 days ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

Customer Experience Associate

Transfix
Greater NYC Area
6 days ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Field Operations Manager - Construction

OnSiteIQ
Greater NYC Area
1 week ago
+23
As a Field Operations Manager at OnsiteIQ, your work will be critical in ensuring the growth and reliability of our data collectors used across our rapidly growing network. Your day-to-day activities will include overseeing our field operations team who are tasked with collecting 360 degree visual data on construction sites. You'll be expected to set clearly defined objectives, workflows, and coordination to ensure those out in the field maintain a healthy relationship with construction site stakeholders.

Delivery Associate

Feather
Greater NYC Area
1 week ago
+33
Act as an assistant to the Delivery Lead while providing a best-in-class experience to customers by working within brand guidelines, and contributing to the development of best practices. Be a proud brand ambassador with the unique responsibility of entering our customers’ homes and interacting with them in person . Complete a pre-assigned route of deliveries and/or pickups in a given day, including delivery via walk-up or service elevator, onsite assembly, and trash removal. Assist in loading the delivery vehicle each day with furniture for delivery to customers.

Technical Client Support Associate

VTS
Greater NYC Area
1 week ago
+35
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Asset Protection Lead

Rent the Runway
Greater NYC Area
1 week ago
+45
The Asset Protection/Security Team Lead serves as a designated asset protection & security representative of assigned dream fulfillment center (DFC), coordinating and implementing all areas of the Rent the Runway’s (RTR) Asset Protection Programs as directed by the Director of AP & Inventory Control. You will influence behavior and inspire commitment on the part of all associates in complying with RTR’s standards and maintaining a safe & secure work environment. This will include conducting training and coaching associates on observed work habits in support of this effort. The role is required to maintain accurate daily, weekly and monthly metrics to report to onsite management teams and corporate based reporting processes. You will support management’s efforts to ensure compliance with all company security expectations, protection of equipment, assets, and people. You will conduct risk assessments in the facility, and recommend appropriate risk mitigation measures to Management. 

Team Lead, Operations

Sr. Manager, Operations

Director, Operations

Manager, Operations

Manager, Asset Protection

Manager, Asset Protection

Load 3 more jobs7 jobs at Rent the Runway

Chief of Staff

Transfix
Greater NYC Area
1 week ago
+26
The role will be a balance between strategy, operations, project and process management, execution, and will essentially be responsible for enabling the President to be as effective as possible in whatever capacity makes sense. The ideal applicant is a generalist who loves learning, is highly analytical and process-oriented, has strong management skills and demonstrates the following characteristics: quick thinking, high emotional intelligence, curiosity, low ego, intuition, passion for technology and strength of conviction to hold others accountable. The Chief of Staff must be comfortable in a highly visible role across all functions of the organization. We are looking for someone who is excited about the opportunity to grow within the role and within our organization over time. The President is looking for someone who wants to be a strategic partner for the long-haul. Accordingly, you will be given as much responsibility as you can handle and have incredible exposure to thinking about how to grow and expand a business and organization. You also need to excel at, and find joy in, creating order out of chaos, especially with constantly changing priorities. You should be able to create the systems needed to run the day-to-day more efficiently and should be able to create the space, over time, to focus on more strategic, special projects.

Director of Support

Rhino
Greater NYC Area
1 week ago
+27
As the Director of Support at Rhino, you’re going to be an integral part of what we’re trying to accomplish. You will be tasked with leading and advancing our renter support experience. Rhino is solving an important problem that impacts millions of people every year, as the Director of Support, you’ll have a recognizable impact on our mission of creating more affordable access to housing. 

Manager, Strategy & Special Operations

Better.com
Greater NYC Area
2 weeks ago
+23
The Strategy & Special Ops team at Better is responsible for identifying and solving Better’s most challenging strategic questions. Reporting directly to the CEO, the Strategy and Special Ops team will deploy against the company’s most difficult projects, support Better’s senior executives improve organizational decision-making, and facilitate effective company-wide strategic planning.   As a part of the Strategy & Special Ops team, you will have the opportunity to be a trusted thought partner to Better’s executive leadership team and CEO. Working with executives and leaders across functions such as Product, Operations, and Capital Markets, you will use a structured approach to develop and improve overall execution and delivery of our strategy. You will also lead on delivering solutions to the business’s most critical cross-functional problems. The Strategy & Special Ops team serves as a problem-identification function - scanning the organization for gaps and ensuring that the executive team is prioritizing problem-solving towards the most urgent strategic issues. A shortlist of sample projects include:

Customer Experience Manager

Customer Experience Associate (Entry)

Volume Management, Strategy & Operations Manager/Sr. Manager

Customer Experience Associate (Experienced)

Operations Strategy Manager

Executive Assistant

Processing Expert Manager

Director of Facilities

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Customer Support Associate

Rhino
Greater NYC Area
2 weeks ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Customer Success Manager

Rhino
Greater NYC Area
2 weeks ago
+27
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Drive retention and growth across multiple client segments by understanding their business needs and helping them succeed. Develop relationships with our partners and train various audiences on offering Rhino, including occasional travel for face to face meetings. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio.

Executive Assistant for Fast-Growing Startup

OnSiteIQ
Greater NYC Area
3 weeks ago
+23
Coordinate and schedule complex domestic and international itineraries. Support day to day business activities of the organization. Manage the general administrative support team. Support the leadership team with calendar management. Manage the invoice/payment system of our customers on Quickbooks. Assist and participate as needed in ad hoc activities and special projects with various departments. Assist with in-person marketing and branding efforts - from trade shows to client events you will assist the marketing team with planning and implementation. Manage Expensify for employee reimbursement.

Senior Director of Customer Success

Doorkee
Greater NYC Area
3 weeks ago
+15
• Give Landlords and Leasing Staffs of our key accounts white glove service by ensuring Doorkee’s onboarding and launch are seamless and painless. • Oversee the creation of scalable solutions to evolve our system from medium-touch to low-touch. • Leverage empathy, strategic decision making, and various communication strategies and events, to educate, guide, and delight customers throughout the Doorkee process. • Hone our systemic processes to stay organized and proactive, but also be able troubleshoot issues on the fly, to keep our key accounts satisfied. • Collaborate regularly across the Doorkee team (product, engineering, sales, marketing, ops). • Get everyone you come in contact with excited about the Doorkee model and eager to use our platform.

Executive Assistant

Get Covered
Greater NYC Area
1 month ago
+22
Job Description: We are a fully funded tech startup looking for administrative support for our CEO. This role will include (but not limited to)  preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Looking for someone with a “no job too small attitude,” a self-starter who is just as comfortable working in a team as they are working independently.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,466
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,372
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC