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NYC Tech Jobs and Startup Jobs

15

Customer Operations Associate

CardFlight
Greater NYC Area
48 minutes ago
CardFlight is looking for an upbeat and hard-working individual to join our customer support & operations team. This person will be responsible managing inbound and outbound calls, answering support tickets and providing world class customer service. This is a great opportunity to be a part of a fast-growing, scrappy, casual yet disciplined startup with lots of room to grow. The Customer Operations Associate will report to the Customer

Programmatic Technical Account Manager

Ogury
Greater NYC Area
10 hours ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

IT Marketing, Sales & Service Business Analyst

Peloton
Greater NYC Area
16 hours ago
+27
The IT Marketing, Sales and Service Business Analyst will be accountable for IT’s core services, including Marketing Automation, CRM, Member Services, an integration strategy and its operations, and the international expansion of our systems into new markets. This role reports to the IT Business Relationship Manager - Marketing, Sales & Service who manages core service offerings for the team. This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders and Peloton overall. The ideal profile of this position calls for a flexible and well-rounded individual with operational and project management experience – someone who is self-motivated, detailed oriented, collaborative, and has strong customer relationship management skills.

IT Finance Business Analyst

NetSuite Administrator

Studio Front Desk Crew

Assistant to VP, Fitness Programming

Senior Manager, ODM

Strategic Sourcing Manager- Mechanical

International Freight Manager

Senior Integrations Developer- Dell Boomi

Member Support Associate

Manager, Front of House

Senior Associate, Procurement

Director, Order Management

Executive Assistant

IT Business Relationship Manager - International Business & Acquisitions

IT Data Analyst, Integrations

Director, Post Merger Integrations

IT Business Analyst - Service Delivery

JIRA Administrator

IT Project Manager- Security/GRC

IT Project Manager- Construction Build Outs

Technical Program Manager-Internationalization

Vendor Relations Specialist (Temporary)

Load 10 more jobs23 jobs at Peloton

Account Coordinator, Placed

Snap Inc.
Greater NYC Area
16 hours ago
We’re looking for an entry-level Account Coordinator to join Placed, a subsidiary of Snap Inc! Working from our New York office, you will help with various account management and operations responsibilities. The Account Coordinator requires a hard-working, eager to learn and willing to roll up their sleeves to get any job done individual. Direct professional knowledge in the space isn’t required, but you should have a strong personal interest in the mobile and location sector. We are looking for a self-motivated individual with strong analytical skills who will take the initiative to solve problems creatively and see projects through to completion with minimal supervision.

Account Manager

Payfone
Greater NYC Area
3 days ago
The Account Manager will be our clients' main point of contact post-sale. They will ensure the clients needs and expectations are met. This role will focus on client satisfaction, relationship building and account growth. The Account Manager will regularly engage with the client to ensure the product is working as intended and providing expected value. The successful candidate will handle customer concerns, direct clients to the appropriate departments for issue resolution and will oversee the escalation of support inquiries as needed.

IT Systems Engineer

Foursquare
Greater NYC Area
4 days ago
The IT Systems Engineer is part of the Foursquare Technology team inside Engineering, and the entire company is our customer. Our team must possess the ability to balance multiple priorities in a high pressure environment, all while keeping diplomatic, calm, and focused. We recognize that the business doesn’t operate smoothly when IT systems are not working as expected. We take it ownership when these systems fail, and we never turn away a call for help. Our team has a high level of self-motivated initiative, always looking for improved ways to support the business’s operational efficiency.

Office Assistant

Meetup
Greater NYC Area
4 days ago
+44
The Office Experience “OffX” Assistant role at Meetup is charged with helping to cultivate the entire experience for employees, supporting a diverse and talented team, and crafting the culture and physical environment that supports our work. In this fast paced, physically demanding role you will be organized, energetic, efficient, and have a whole lot of hustle! Going above and beyond is a requirement, with attention to detail and customer service being your focus.

Operations Manager

Headout
Greater NYC Area
6 days ago
As a part of our New York leadership team, the Operations Manager will be directly responsible for the operations, growth and the reach of the Headout brand in the city.  We are seeking an all-around athlete who can take on a broad range of responsibilities. These include anything from creating a partner acquisition strategy to generating local consumer insights to managing on-ground operations and everything in-between! 

Account Manager, Placed

Snap Inc.
Greater NYC Area
1 week ago
We’re looking for an Account Manager to join the New York team at Placed, a subsidiary of Snap Inc. As a member of the Client Engagement team, you will focus on developing strong relationships with our media partners to drive revenue growth. You’ll advise on best practices and will provide actionable recommendations to our partners to help them solve business problems with location analytics. You’ll collaborate cross-functionally with our internal team to streamline processes and make improvements to our products to reduce issues and complexity.

Director of Customer Experience Operations

Stash
Greater NYC Area
1 week ago
+16
As the Director of CX Operations, you will be responsible for creating and driving operational processes, procedures and policy across the customer service organization. You will have outstanding partnership skills, can balance strategic and tactical needs and know how to anticipate and prepare for change and growth. You will understand how things work and how to constantly evolve and improve. You will partner across the organization and the CX team to develop the overall strategy for our Customer Experience organization as we continue to grow and expand.

Customer Experience, Senior Analyst (Engagement)

Stash
Greater NYC Area
1 week ago
+16
As a CX Operations Senior Analyst, you will work across multiple teams to understand the product roadmap and how to operationalize for Customer Experience teams. You will provide insights and analysis to support impacts to current processes and drive organizational recommendations for implementation and improvements. When customers have problems, you’ll investigate and dig deep to understand root cause, identify solutions and and provide recommendations. You will drive efficiency in processes, leverage tools to evolve the customer experience servicing team and anticipate needs based on growth of product set.

Account Manager

Snap Inc.
Greater NYC Area
2 weeks ago
We are looking for an Account Manager to join Team Snapchat! We are looking for a professional who can work in a fun, fast-paced, and fluid environment. Working from our New York, NY office, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners.

Customer Experience Associate

Jackpocket
Greater NYC Area
2 weeks ago
+17
As a Customer Support Manager, you will be one of the primary points of contact for customer inquiries and customer support questions. Responsibilities: Provide exceptional customer support through demonstrated product knowledge and issue resolution skills Communicate with users through different channels including email, chat and social media Update FAQ’s and knowledge base as the company evolves Communicate with in house developers and other

Customer Experience, Senior Analyst (Operations)

Stash
Greater NYC Area
2 weeks ago
+16
Create and translate complicated analyses into actionable insights and feedback loops across the organization. Drive quality measurement processes and reporting at representative, organization and larger company level. Maintain internal tools and recommend new ideas to support Customer and Agent success. Perform both regular (weekly, monthly, quarterly) and ad hoc analyses around key business questions that pertain to the CX department. Build and maintain reports, models, and dashboards around key CX metrics to monitor and improve performance for the CX Team across Zendesk, Excel and Looker. Work with BPO Partner(s) and Green Dot to provide systematic improvements in NPS, VOC, and other quality and satisfaction efforts. Be proactive in identifying the cause of end-user, and agent knowledge gaps and escalate training needs. Support rollout of marketing initiatives and new products with a focus on change management and education. Direct customer support as required to understand issues and support larger CX team.

Overnight Communications Analyst

Citizen
Greater NYC Area
3 weeks ago
+23
We're inviting qualified applicants to apply for Citizen Bootcamp, an intensive training program for our Safety Operations Center. Those who successfully complete the program will join the team as analysts. Please note that we run a 24/7 operation and new team members must have schedule flexibility to take on overnight and weekend shifts. We need people who are resilient, resourceful, and mission-driven. We're a startup; things move fast. We need you to be adaptable, to think on your feet, and to be focused on the team's success, while constantly striving to improve your own abilities. Are you our ideal candidate? If so, you probably have a background in public safety, journalism, writing, or another creative field.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,659
Min: $35K
Max: $150K
Office Manager $60,407
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $73,953
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,424
Min: $45K
Max: $125K
Business Analyst $85,521
Min: $12K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $122,761
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+5
AdTech, Software
+24
Angel or VC Firm, Artificial Intelligence

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