NYC Tech Jobs and Startup Jobs

52

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
15 hours ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Senior Associate, Internal Audit (Business Process…

Peloton
Greater NYC Area
1 day ago
+27
We are looking for a hard-working, highly motivated individual to join our growing Internal Audit team. This candidate will be responsible for supporting the internal audit department and raising awareness of the company’s global control environment. Being a trusted business partner to all business constituents and aligning with the organization are key objectives. The Senior Internal Audit Associate will participate in the planning and execution of the business process and operational audit program. This position is responsible for identifying operational effectiveness and efficiency and being a steward of financial integrity and controls, while serving and supporting the business. This role offers a great opportunity to learn and grow within a high energy, high growth organization. 

Administrative Assistant

Senior Associate, Internal Audit (ITGC)

Senior Manager, Internal Audit

Director of Business Operations

Strategic Sourcing Manager- Mechanical

Director, Sourcing

Senior Manager, ODM

Client Platform Engineer

Analyst, Finance Transformation

Director, Enterprise Operations

Service Design, Technical Support Analyst

Manager, Inventory Operations

Load 9 more jobs13 jobs at Peloton

Engagement Manager - Delivery

Unqork
Greater NYC Area
1 day ago
+47
The Director of Unqork Delivery will support engagements directly with our clients. This client facing role will report directly to the VP, Unqork Delivery and be responsible for understanding the clients’ strategic business goals and how they can leverage the Unqork platform to accomplish them. You’ll execute flawlessly on our commitments to clients and deliver an amazing product by collaborating with Unqork’s internal teams across Product, Architecture, Engineering, UX and Information Security.

Technical Training Manager

Client Manager - Public Enterprise

Client Partner - Public Sector

Client Director - Public Sector

Director, Customer Success Operations

Technical Implementation Specialist

Client Director - Financial Services

Procurement Manager

Information Security Analyst

Client Director - Insurance

Director, Solutions Architect - Delivery

Client Analyst - Public Enterprise

Load 9 more jobs13 jobs at Unqork

Technical Drafting Engineer

Major League Baseball
Greater NYC Area
1 day ago
+48
The primary responsibility of the Part-Time MLB Technical Drafting Engineer is to work proactively with various design teams to understand project requirements and translate those to technical drawings for use by integrators at ballparks, data centers, and company offices. The Drafting Engineer is also responsible for updating, organizing, and maintaining various project related documentation and repositories, as well as maintaining CAD standards and following established implementation procedures.

Senior Manager, Strategic Development

Coordinator, Medical Administration

Customer Success Manager

Celonis
Greater NYC Area
1 day ago
+31
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them. Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders. Monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution. Drive customer advocacy through case studies and references. Ensure high customer satisfaction and retention.

Customer Success Manager Nordics (m/f/x)

Client Growth Executive

Cedar
Greater NYC Area
2 days ago
As a Client Growth Executive, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving value for your clients, and collaborating with internal stakeholders from different departments to execute on client strategies.

Customer Support Associate (Remote US-based)

Aircall
Remote
2 days ago
+39
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Technical Support Engineer

Braze
Greater NYC Area
3 days ago
+31
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Customer Success Manager

Compliance Manager

Alloy
Greater NYC Area
3 days ago
+19
As a Compliance Manager, you will be responsible for working effectively with numerous cross-functional partners across the company (Legal, Finance, DevOps, Product groups, etc.) to engage on all aspects of control and process design, testing, implementation, monitoring, project management, documentation, and remediation activities as needed to ensure the highest compliance and regulatory standards.

Senior Fulfillment Associate

DoorDash
Remote
4 days ago
+40
Training and coaching: Organize schedules, approve timecards, update training manuals and standard operating procedures. Make sure new associates are set up for success and work safely and productively. Provide coaching and build an amazing work culture. Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.  Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules.  Help improve operations. Contribute ideas to improve our quality and customer experience.

Fulfillment Associate

Area Manager

Fulfillment Associate

Fulfillment Associate

Sales Strategy & Operations Manager - Enterprise

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Load 4 more jobs8 jobs at DoorDash

Head of Client Success

Onna
Greater NYC Area
4 days ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Customer Success Manager

Northspyre
Greater NYC Area
4 days ago
+13
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Head of MHP Acquisition

Quartet Health
Greater NYC Area
4 days ago
+47
This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members. 

Customer Support Advisor, Acuity (Remote)

Squarespace
Remote
5 days ago
+41
Engage our customers via email and live chat with your dynamic writing skills in a fast, accurate and human way. Use established workflows to serve the most valuable tickets to your inbox. Problem-solve and troubleshoot straightforward and complex customer issues. Be an engaged member of the support team participating in projects and specialized support as needed Stay up to date on new product features and improvements. Collaborate and communicate with teammates to learn, improve, and iterate on new ways of working together and helping each other and our customers.

Senior Customer Service Agent

Tipico
5 days ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

VP, Customer Support

Vimeo
Greater NYC Area
5 days ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Head of Customer Success

Catalyst Software
Greater NYC Area
6 days ago
+32
Develop and lead scalable cross-functional programs to drive success, increase adoption and retention, and turn stakeholders into champions. Serve as the voice of our customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization. Serve as a strategic advisor to our customers by providing recommendations on how Catalyst can address their goals, needs, and pain points. Collaborate with the Product team to share customer insights that inform future product developments. Collaborate with the Sales team to identify growth opportunities. Define key metrics for success, leveraging data to make informed business decisions and to drive revenue growth. Build out and manage our CSM team, Support Engineering team, and Onboarding process. Be an evangelist for Catalyst within customer organizations and industry events.

Technical Client Support Associate

VTS
Greater NYC Area
1 week ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Head of Industry, Retail

Yext
Greater NYC Area
1 week ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Technical Engagement Manager

Customer Success Manager

Nylas
Greater NYC Area
1 week ago
+47
The Customer Success Manager is responsible for ensuring the success of a portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Nylas and the customer. You will be a trusted advisor to all our customers, orchestrating our success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. The end result is increased customer satisfaction, retention and expansion of the Nylas footprint.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,269
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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