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NYC Tech Jobs and Startup Jobs

12

VP, Infrastructure & Security

Conductor
Greater NYC Area
1 day ago
+24
The Vice President of Infrastructure & Security sets the vision, strategy, and leadership for Conductor's Information Technology and Security team. Our team works closely with all development teams to significantly improve operational processes and ensure security throughout Conductor's underlying infrastructure. This role ensures delivery of a scalable, high performing and highly reliable IT infrastructure across the enterprise through the establishment of metrics, key performance indicators (KPIs) and service level agreements (SLAs); and is responsible for planning, overseeing, implementing, and maintaining the Information Security program for the company. The successful candidate will manage and mentor a team of Security and IT engineering leaders to drive projects and initiatives, providing technical expertise. This role will be based out of Conductor's HQ in New York City.

Launch Manager

Pared
Greater NYC Area
2 days ago
+12
About Pared Maintaining a fully-staffed restaurant, every day, is nearly impossible. Trying to do so creates havoc for management and compromises the quality of service for patrons. We’re solving these massively painful problems through our platform. If you're interested in solving a major problem impacting an $800B industry and benefitting both sides of the market, we’d love to meet you! Our team blends expertise from some of the top

Revenue Operations Analyst

Justworks
Greater NYC Area
2 days ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Senior Manager, Community Experience

Welocalize
Greater NYC Area
2 days ago
+20
Lead, coach, and nurture the global Community Experience team. Be the ”Voice of the Worker” within Welocalize. Champion the needs our worker base and partner across teams and functions to address support issues at their source. Own knowledge base and support documentation, and keep them updated in real time. Own worker facing social media content creation, delivery schedule, and escalations across channels (FB, Twitter, LinkedIn, WeChat, etc) . Define and execute an IRL worker engagement strategy, including budget, schedule, success metrics etc. Own worker support and engagement reporting.

Customer Success Representative

Welocalize
Greater NYC Area
2 days ago
+20
· Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. · Actively support our global business development. · Provides key marketing research and identified new business development opportunities. · Manage data for new and prospective clients in Salesforce.com (CRM). · Developed & manage client engagement strategies. · Assist implementing strategic approaches towards new key accounts/clients. · Creating monthly reports on all sales created through CSR's efforts.

Customer Experience Associate

Managed by Q
Greater NYC Area
6 days ago
+10
Provide support for our customers and partners for general requests day-to-day issues.  Manage the fulfillment process for orders, including client and partner follow ups. Proactively contact a subset of clients to educate them on the product, Q's service offerings, and identify opportunities for growth.  Collaborate with internal teams to keep the Q's operations running smoothly. 

Customer Onboarding Associate

Justworks
Greater NYC Area
1 week ago
+37
As an Onboarding Associate you will be a Justworks product expert with specialized knowledge of our customer onboarding and implementation processes. You’ll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks. You will work alongside a team of other Onboarding Associates to ensure important transition milestones are met, and customers become expert users of our product.  

Application Support Engineer

AlphaSights
Greater NYC Area
1 week ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (TechOps) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Customer Onboarding Manager

Justworks
Greater NYC Area
1 week ago
+37
Justworks is looking for an Onboarding Manager to join our growing Customer Success department. As an Onboarding Manager, your main responsibility is to guide our small business customers through their transition to Justworks for their HR, payroll, and benefits needs. This is a fast-paced, deadline driven, and customer service focused role. Onboarding is a pivotal moment in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on during implementation. Onboarding Managers play a crucial role as the bridge between Sales, Operations, and Customer Success to set the stage for a long-lasting and successful customer relationship. 

Customer Success Representative

Justworks
Greater NYC Area
1 week ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Client and Technical Services Analyst

Welocalize
Greater NYC Area
3 weeks ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Office Coordinator

Conductor
Greater NYC Area
3 weeks ago
+24
Conductor is looking for a skilled Office Coordinator to undertake a variety of day-to-day office and clerical tasks. You will be an integral part in ensuring that our office operations run smoothly and are successful in supporting other business activities. An excellent office coordinator is, above all, an organized and competent professional with phenomenal communication skills. You will be comfortable dealing with people and able to carry out administrative duties with accuracy and speed. A successful candidate is detail-oriented, motivated, and super intuitive. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $60,061
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $178,048
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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