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NYC Tech Jobs and Startup Jobs

7

VP, Customer Success

Payfone
Greater NYC Area
47 minutes ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Executive Assistant

White Ops
Greater NYC Area
1 week ago
+23
At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
1 week ago
Handle day-to-day customer inquiries via phone, email, and chat using your best judgment and discretion for optimal solutions. Deliver service excellence while resolving escalated and sensitive issues via phone, email, and social media channels. You’ll be empowered to determine the best course of action to protect the CLEAR brand and optimize our customer retention strategy. Work with the Customer Service team to spotlight and help problem solve customer experience pain points. When necessary, attend CLEAR events serving as the embodiment of CLEAR’s customer obsession.

VP of Sales

CLEAR
Greater NYC Area
1 week ago
Create and facilitate the field’s service and sales culture. Champion sales training, goal setting, process improvement, and talent development. Increase sales revenue generated by frontline ambassadors. Monitor and analyze reports to enhance performance; identify trends and root causes. Establish and manage the operational cadence for budgeting/forecasting, monthly and quarterly business reviews and annual planning cycles. Design the field service and sales compensation plan in collaboration with HR and Finance .

Sr. Technical Account Manager-New York

White Ops
Greater NYC Area
1 week ago
+23
Operate as the primary technical contact for White Ops’ most valued enterprise security clients and taking the lead on tag generation, dashboard reporting oversight and troubleshooting reporting discrepancies. Be hyper responsive to team and partner inquiries that demand immediate attention and quick turnaround time. Work with White Ops’ Product, Detection and Operations teams to investigate and evaluate potential False Positives and False Negatives. Understand client strategies, imperatives, and critical metrics surrounding the management of Sophisticated Invalid Traffic (SIVT%). Become a student of client platform and services. Share this knowledge with internal stakeholders. Work with other business leads to develop core data and storyline for QBRs Vigilantly protect the confidentiality and privacy of client data. Provide supplemental data analyst support on non-enterprise accounts as needed.

VP, Operations

CLEAR
Greater NYC Area
1 week ago
Own the day-to-day operations at our airports and venues. Champion the company culture, ethics, and values throughout the field organization. Ensure delivery of frictionless member experience. Deliver on KPIs including member satisfaction (Net Promoter Score), sales (Clear Happiness), and people (Employee satisfaction/E-NPS). Manage a team of Regional Directors. Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate as appropriate. Oversee Workforce Planning for optimal operational and labor efficiency. Recruit, develop, train and retain talent throughout the field operations organization.

Chief of Staff to the Head of US

Tessian
Greater NYC Area
2 weeks ago
Working with Head of US on all people & productivity initiatives. Managing the entirety of the US hiring process, from sourcing the right candidates to onboarding & career development. Creating systems and processes to streamline workflows and increase team productivity. Overseeing general day-to-day operations of the US business. Ensuring the success and well-being of all team members, sustaining company culture.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Operations Associate $58,260
Min: $35K
Max: $150K
Office Manager $58,367
Min: $40K
Max: $80K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $73,273
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Business Analyst $83,426
Min: $12K
Max: $145K
Operations Manager $86,481
Min: $50K
Max: $125K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,500
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $119,475
Min: $55K
Max: $200K
Director of Customer Success $134,813
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+31
HR Tech, Payments

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