Operations Jobs in Greater NYC Area

238

Customer Success Associate

REZI
Greater NYC Area
1 day ago
+27
The Tenant Success Associate’s primary role is to ensure that REZI tenants have an exceptional apartment rental experience. Responsibilities include assisting prospective tenants through the online REZI application process, developing trusted relationships with landlords and property managers, managing tenant lease renewal processes, and assisting tenants with service requests such as repair and maintenance. The Tenant Success Associate plays an important role in achieving company growth objectives – and achieving REZI’s mission to transform the real estate industry. The position includes the exciting opportunity to work cross-functionally with the Real Estate, Technology, Legal, and Finance teams to enhance the client experience. 

Customer Success Manager

SEVENROOMS
Greater NYC Area
1 day ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

IT Support Analyst - New York

Tempus
Greater NYC Area
2 days ago
+13
As an IT Support Analyst, you'll play a critical role in fulfilling the mission of Tempus by providing the IT Services that will enable Tempus to deliver world-class technology driven care to our clients and their patients.

Leisure Travel Advisor Assistant - New York City,…

Rollinglobe
Greater NYC Area
2 days ago
The Executive Concierge will provide daily support and problem solving for the leisure team, while working autonomously on the finalization aspects of all in-house leisure bookings. The ideal candidate will display impeccable organizational skills, excellent written and verbal communication skills, the ability to adapt to a dynamic environment and handle multiple priorities.

Manager, Logistics

Rent the Runway
Greater NYC Area
2 days ago
+38
The Manager, Logistics is an entrepreneurial minded, driven individual who will play a key role in the development and management of Rent the Runway’s shipping network. The ideal candidate will provide timely, rigorous analysis in support of shipping cost optimization, carrier rate negotiations, financial performance, budgeting and other activities. He or she will also develop a sophisticated set of performance indicators to monitor how well RTR’s network and carriers are succeeding at providing an unparalleled delivery experience to each customer. This role will support the logistics team by identifying optimization opportunities, evaluating proposed changes to network design, preparing ROI models and other materials needed to secure leadership approvals. The Manager, Logistics must be comfortable working closely with internal analytics, operations and engineering teams as well as being the primary day-to-day point of contact for external vendors who support the work of the transportation team. This individual should also be prepared to contribute to broader analytical projects across the operation. Cross-team coordination, project management and communication skills are absolutely essential. 

CX Operations Associate

Office Operations Manager

Receptionist

Manager, Operations

Team Lead, Operations

Claims Team Lead

Information Security Analyst

Director, Security & Asset Protection

Network Architect

Executive Assistant

Sr Manager, Operations

Store Operations Manager

Weekend Team Lead, Customer Experience

General Manager, Operations

General Manager, Subscription Retention

Store Experience Associate

Load 10 more jobs17 jobs at Rent the Runway

Director, Business Development

The Trade Desk
Greater NYC Area
2 days ago
+16
You are a master relationship builder, sales leader, and creative problem solver. You exhibit high emotional intelligence and professionalism at all times, and are a true consultative business partner with your clients. This high visibility role offers an unparalleled opportunity to work as a senior individual contributor with a highly strategic and focused portfolio. You are versed in the agency landscape, with key senior relationships already established.

GM, Channel Partners & Solutions Consultants

Director of Media Trading

Junior Customer Success Generalist - Life Insuranc…

Policygenius
Greater NYC Area
2 days ago
+18
Become a subject matter expert on our life insurance products through independent, onsite training and development. Master workflows, navigating carrier websites, and our proprietary CRM software . Provide and receive actionable feedback that will help drive efficiency and best-in-class customer experience. Collaborate with other operations teams to continuously improve internal processes and customer experience. Exhibit strong attention to detail while carefully reviewing documents for completion and accuracy. Address clients’ questions about life insurance, the application process, and opportunities to ensure coverage meets individual customer needs via phone, email and SMS. Contribute to the onboarding process by adding to our library of training documentation, modeling best practices, and training newer team members.

IT Specialist

Operations Manager - Customer Success (Life Insurance)

Junior Case Management Associate - Life Insurance

Case Management Associate - Property & Casualty

Case Management Associate - Life Insurance

Operations Manager - Customer Success (Property & Casualty)

IT Support Engineer

Senior Director of Operations

Customer Success Associate - Property & Casualty

Load 6 more jobs10 jobs at Policygenius

Product Support Engineer

Bluecore
Greater NYC Area
2 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

IT Support Engineer

Perch
Greater NYC Area
2 days ago
+22
The ideal candidate will have 4+ years of experience managing and supporting IT equipment and services. Our team exists both in offices and on the road making business critical decisions on what homes to buy and optimizing our selling experience. A background working on and deploying remote or mobile devices is a plus.

Travel Agent (Remote - New York)

Hopper
Greater NYC Area
2 days ago
+34
As a Travel Experience Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind and curious.

Senior Customer Success Manager (Managed Service)

Smartly.io
Greater NYC Area
2 days ago
+34
As a Senior Customer Success Manager in a managed services team at Smartly.io, you will execute the Facebook advertising campaigns for our biggest managed service customers and drive customer engagement. You function as the crucial link between customers, Facebook, and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Office Manager/Executive Assistant

CLEAR
Greater NYC Area
2 days ago
+12
Reporting into CLEAR’s Chief of Staff, this position will provide support and assistance to our CEO, lead our team of EAs, and lead and support all corporate office functions across the company. The ideal candidate will be experienced in people and office management and C suite support.

GM, Enterprise & Digital Identity

Client Success Manager

Vestwell
Greater NYC Area
2 days ago
+12
Vestwell is expanding and we’re excited about adding a Plan Sponsor Relationship Manager to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to be the primary point person for guiding a plan sponsor through the process of onboarding and administering their plan with Vestwell. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs doing plan designs and managing the conversion and onboarding process.

Head of Offline

Noom
Greater NYC Area
2 days ago
+50
Grow Noom’s user base and brand by advancing our media buying tactics and strategies across all offline and key digital channels on a global scale. Work alongside acquisition, creative, and brand teams to design and achieve conversion and brand objectives through creative testing, media buying, and media measurement processes. Support the distribution of newly-developed brand concepts from offline to digital channels. Use deep media expertise and ability to balance analysis, creativity, and strategy to significantly improve the effectiveness of Noom’s media buying as part of a 9-figure annual advertising budget.

Director, International Strategy & Operations

IT Support Technician

Head of Customer Experience

Senior Director of Academic Research

Load 1 more jobs5 jobs at Noom

NetSuite Accounting BSA

Peloton
Greater NYC Area
2 days ago
+27
The Netsuite Business Analyst will be responsible for developing business requirements for integrated management information systems across all finance & accounting functions. The selected candidate will also be part of change management and process improvement discussions in order to identify and implement streamlined solutions. Lead the management Information and data requirements gathering initiative to develop and/or streamline the operational reporting capabilities. Ensure that processes are implemented to take full advantage of the capabilities of the systems. The ideal candidate will be a results-oriented, business analyst with experience in business systems implementation and finance operations.

Manager, Logistics (DE)

NetSuite Functional Consultant

ERP Functional Specialist

Studio Front Desk Crew (Part-Time)

Strategic Sourcing Manager- Mechanical

NetSuite Business Analyst

Senior Director, Supply Chain Systems

IT Support Engineer

Studio Front Desk Crew (Full-Time)

Senior Network Engineer

Senior Network Architect

IT Technical Business Analyst - Data Integrations

Integrations Developer- Dell Boomi

Client Platform Engineer

Senior Manager, ODM

Senior Integrations Developer- Dell Boomi

Network Engineer

Accessories Merchandiser

Prototype Shop Manager

Director of Visual Merchandising

Load 10 more jobs21 jobs at Peloton

Senior Customer Success Manager

Affirm
Greater NYC Area
3 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. This person will report to the Manager of Customer Success and is based in our New York office.

Experienced Client Protection Associate (Legal and…

AlphaSights
Greater NYC Area
3 days ago
+36
Client Protection is a dynamic and autonomous function designed to help our clients use our services and access knowledge safely. We have a wide remit and visibility, operating cross-functionally on a variety of levels within the business and with our clients. Client Protection Associates monitor client requests, develop and implement new policies, anticipate possible roadblocks, train our employees, and ensure that everyone plays by the rules.

Experienced Associate Program

Associate Program (January 2020)

Client Protection Associate (Legal and Compliance)

IT Support Engineer

Mandarin-Speaking Associate

Japanese-Speaking Associate

Korean-Speaking Associate

Client Protection Associate (January 2020)

Associate Program (Spanish Fluency)

Client Protection Associate (2020 Graduates)

Load 7 more jobs11 jobs at AlphaSights

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
3 days ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Senior Client Advisor

VTS
Greater NYC Area
3 days ago
+35
As a Senior Client Advisor you will work with a few of our largest, most complex clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track their usage and adoption, provide insights and best practices on how they better leverage the VTS platform at an account level, (e.g., opportunities for workflow improvement,) and proactively help them address workflow gaps. You will work with sales, implementation, and product teams to ensure a coordinated approach to customers. You will also work closely with sales on upsells, expansions, and renewals. 

Associate Director of Client Strategy - Travel

Movable Ink
Greater NYC Area
3 days ago
+31
The Associate Director of Client Strategy will be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. This is an exciting opportunity to influence some of the worlds largest brands and most sophisticated marketers on innovative programs.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $61,490
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,771
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $77,729
Min: $40K
Max: $150K
Business Analyst $87,234
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,986
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $126,291
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $183,516
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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