Operations Jobs in Greater NYC Area | Built In NYC

Operations Jobs in Greater NYC Area

251

Customer Success Director

Bizzabo
Greater NYC Area
31 minutes ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Manager

Aircall
Greater NYC Area
31 minutes ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Customer Support Associate

Aircall
Greater NYC Area
31 minutes ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Client Solutions Lead - Media (Senior Account Mana…

Foursquare
Greater NYC Area
3 hours ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

Customer Success Representative

Justworks
Greater NYC Area
6 hours ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Box Consulting Operations Specialist

Box
Greater NYC Area
6 hours ago
+19
This role primarily focuses on providing run the business support and process improvement project delivery to the Box Consulting team. Highly cross-functional, you will work directly with Box Consulting Management and Delivery teams globally, as well as other key stakeholders in Sales, CS, Product, SP&A, Enterprise Systems and Business Analytics.

Commercial Customer Success Manager

CEO Stealth Healthcare Startup

BCG Digital Ventures
Greater NYC Area
6 hours ago
+24
Set the vision for the company and define the overall strategy from launch to scale; including long-term goals. Drive growth, profitability, and company value. Refine and deploy the business model ahead of the market. Provide expert guidance based on experience in the care management industry to all functional areas, including strategy, operations, sales, and product. Develop and implement scalable and efficient strategies to ensure both consistent results and exponential growth. Develop partnerships and relationships with key players to amplify impact.

CEO - Pet Insurance Startup

Senior Relationship Manager - Pet Insurance Startup

Head of Services and Operations, Stealth Healthcare Startup

Head of Sales & Marketing - Stealth Memory Care Startup

Chief Executive Officer - Stealth Memory Care Startup

Load 2 more jobs6 jobs at BCG Digital Ventures

Associate Client Support Specialist, White Glove S…

Yext
Greater NYC Area
6 hours ago
In this role, you’ll be interfacing with our entire Enterprise product suite including Pages, Reviews, Listings, Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or as we call it, “White Glove” support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.

UPWARD | Yext Rotational Program

IT Support Engineer

Executive Assistant, Technology

Salesforce Administrator

Associate Client Success Manager, Enterprise

Associate Client Support Specialist

Load 3 more jobs7 jobs at Yext

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
8 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Team Lead, Subscription Customer Experience

Rent the Runway
Greater NYC Area
8 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Office Coordinator

Conductor
Greater NYC Area
8 hours ago
+24
Conductor is looking for a skilled Office Coordinator to undertake a variety of day-to-day office and clerical tasks. You will be an integral part in ensuring that our office operations run smoothly and are successful in supporting other business activities. An excellent office coordinator is, above all, an organized and competent professional with phenomenal communication skills. You will be comfortable dealing with people and able to carry out administrative duties with accuracy and speed. A successful candidate is detail-oriented, motivated, and super intuitive. 

Customer Onboarding Manager

Justworks
Greater NYC Area
8 hours ago
+37
Justworks is looking for an Onboarding Manager to join our growing Customer Success department. As an Onboarding Manager, your main responsibility is to guide our small business customers through their transition to Justworks for their HR, payroll, and benefits needs. This is a fast-paced, deadline driven, and customer service focused role. Onboarding is a pivotal moment in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on during implementation. Onboarding Managers play a crucial role as the bridge between Sales, Operations, and Customer Success to set the stage for a long-lasting and successful customer relationship. 

Client Onboarding Manager

Bluecore
Greater NYC Area
8 hours ago
+24
This is an integral role at Bluecore as you empower our customers to create their own campaigns and set them up for success. Your energy and enthusiasm will change the way that our customers work with us. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful and tenacious. As a Client Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables and is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

IT Service Delivery Engineer

Knotel
Greater NYC Area
8 hours ago
+18
Working alongside our growing IT team, the Service Delivery Engineer’s primary responsibilities will include the implementation and oversight of projects and communication of IT services to prospective members in New York City. Ensuring Knotel exceeds our member’s expectations of providing a seamless transition into a new space is necessary to our success as we expand rapidly across the globe. This is a client-facing role and requires someone with strong problem-solving skills, resourcefulness and the ability to communicate our services effectively. 

Implementation Associate

Director, Real Estate Expansion

IT Service Operations Engineer

Global Enterprise Manager

Space Operations Manager

Business Operations Manager, Real Estate

Chief of Staff

Manager, Real Estate Transactions

Director, Real Estate

Asset Manager

Workplace Strategist

Load 8 more jobs12 jobs at Knotel

Operations Associate

The Farmer's Dog
Greater NYC Area
8 hours ago
+11
Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting role you'll manage the day to day operations which will include the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always...

Senior Manager, Risk Modeling

OnDeck
Greater NYC Area
8 hours ago
+27
Manage a model development pipeline covering the full customer lifecycle of our small business merchants; from marketing response models to credit scorecards and portfolio forecasting. Develop and mentor a team of statisticians while fostering a culture of curiosity and innovation. Define and document statistical model development best practices and control structures. Contribute to the evolution of OnDeck’s data strategy, including data partnerships, data model architecture and batch and real-time processing capabilities. Work with partner teams to implement and monitor new model structures and ensure that they are deployed in a way that maximizes risk-adjusted returns. Work with our underwriting teams to create a process where credit models are built based on risk principles and human insight. Keep well informed on industry trends and competition to maintain OnDeck’s leadership in small business lending. Evaluate and select BI tools and model development technologies that improve analyst efficiency and eliminate or streamline low value-add processes.

Customer Support Associate

Flatiron Health
Greater NYC Area
8 hours ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Lead, Computer Systems Validation (CSV)

Executive Assistant

Associate Clinical Director (NP or PA)

Lead, Provider Quality Management

Associate, Life Sciences Partnerships

Clinical Abstraction Manager (RN, NP or CTR)

Procurement Operations Manager

Technical Support Engineer, Provider Software

Office Manager

Manager / Senior Manager, Regulatory Affairs [FDA strategy focused]

Manager, Partner Operations (Revenue Cycle)

Technical Support Engineer, Abstraction Technologies

Customer Support Manager

IT Systems Administrator

Provider Clinical Research Team (Multiple Levels)

Coordinator, Integrated Quality Management

Operations Associate (Revenue Cycle)

Engagement Manager

Load 10 more jobs19 jobs at Flatiron Health

Customer Success Manager

CB Insights
Greater NYC Area
8 hours ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Client Onboarding Specialist

GM, Events

Recruiting Coordinator

Client Success Manager

Yotpo
Greater NYC Area
8 hours ago
+13
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Growth Director / Director of Strategic Partnershi…

Narrativ
Greater NYC Area
9 hours ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our publisher partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,808
Min: $40K
Max: $115K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $125,065
Min: $55K
Max: $200K
Director of Customer Success $133,053
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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