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NYC Tech Jobs and Startup Jobs

14

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
1 day ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

CSM Team Lead

Meero
Greater NYC Area
1 week ago
+16
Maintain and develop the relationship with your portfolio in order to increase your client satisfaction and performance. Identify and generate opportunities for cross-selling and up-selling. Manage a growing number of clients and projects simultaneously. Track, analyze and report the performance of your clients, define action plans to maximize the satisfaction and secure the revenue. Ensure the quality of delivery by verifying and coordinating operations internally. Update clients with new products. This will include product placement & training.

Customer Service Operator

Meero
Greater NYC Area
1 week ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
1 week ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
1 week ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Customer Service Supervisor in NYC

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organisation. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work. - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs.

IT Specialist

Meero
Greater NYC Area
1 week ago
+16
Install and deploy Macs, PCs and all kinds of hardware with a wire (or not). Perform day-to-day management of user accounts and requests. Anticipate and prepare the onboarding of our new Meeronautes. Provide technical support (level 1 and/or 2). Track orders, returns, and juggling of all kinds. Contribute to the good management of the park and the assets (hard, soft, network, etc ...). Write and update simple and effective tutorials. Carry out the expected reports.

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guaranty the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

VP of Solutions

Ocrolus
Greater NYC Area
6 days ago
+22
Ocrolus is seeking a well-rounded VP of Solutions with sales and technology acumen. The ideal candidate has at least a decade's experience delivering enterprise SaaS solutions, especially financial API's. The role will be responsible for managing pre-sales technical conversations, implementing client integrations as well as customer success and upselling.

L2 Support Engineer

Ocrolus
Greater NYC Area
2 weeks ago
+22
We’re looking for a L2 Support Engineer who can come in and assist our team in the investigation/resolution of technical issues with customers. We need someone with a strong and successful track record of solving hard problems using out of the box thinking.

Customer Success Associate

Ocrolus
Greater NYC Area
3 weeks ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Systems Administrator

Ocrolus
Greater NYC Area
3 weeks ago
+22
We’re looking for a Systems Administrator with an experience in a wide range of technologies facilitate and enhance operational efficiency. We need someone with a strong and successful track record of solving hard problems using out-of-the-box thinking. 

Special Operations Manager

Ocrolus
Greater NYC Area
3 weeks ago
+22
We're looking for an analytical and driven operations specialist who can drive continuous improvement in our quickly scaling process. You care about operational excellence across the firm, and you know what questions to ask and how to glean actionable insights from data. You can easily support critical decision-making with either fast back-of-the-envelope analyses or more robust evaluations. Our mission lights you up. You get that working at a growth stage company means your work runs beyond the edges of a job title.

Infrastructure Engineer

RADAR
Greater NYC Area
3 weeks ago
+20
We are enthusiastic to bring on our first IT Engineer to join our quickly growing team. In this role, you will design and manage our private and public cloud infrastructure, implement robust identity solutions, and continue to improve our network access and security. You will work closely with the rest of the engineering function and actively contribute to defining, improving, and documenting RADAR’s IT practices.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,145
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,090
Min: $40K
Max: $150K
Business Analyst $87,163
Min: $12K
Max: $167K
Operations Manager $87,326
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $126,892
Min: $55K
Max: $200K
Director of Customer Success $136,833
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+37
HR Tech, Payments
+24
Angel or VC Firm, Artificial Intelligence

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