NYC Tech Jobs and Startup Jobs

55

Director, Customer Success Operations

Unqork
Greater NYC Area
1 day ago
+47
The Customer Success Operations Director will establish the operational infrastructure for Unqork’s Customer Success organization. The role will report to the Chief Customer Officer of Unqork and will be tasked with building the organization and function focused on defining the customer journey, touchpoints, and metrics. CS Operations should be designed to proactively support and engage with Unqork’s broad client base.

Technical Implementation Specialist

Client Director - Financial Services

Procurement Manager

Information Security Analyst

Client Director - Insurance

Director, Solutions Architect - Delivery

Client Analyst - Public Enterprise

Technical Training Manager

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Load 8 more jobs12 jobs at Unqork

Technical Client Support Associate

VTS
Greater NYC Area
1 day ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Head of Industry, Retail

Yext
Greater NYC Area
1 day ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Technical Engagement Manager

Strategic Sourcing Manager- Mechanical

Peloton
Greater NYC Area
1 day ago
+27
At Peloton, Strategic Sourcing Managers collaborate with Engineering teams to ensure we have a high quality, cost effective supply base that is able to also deliver components to meet our production demand. As a Sourcing Manager, you will serve as the primary contact for internal teams and external partners/suppliers for sourcing and procurement. You'll identify key mechanical components, identify potential suppliers and build consensus cross functionally to qualify those suppliers. You'll lead and support the development, implementation and management of global strategies to provide Peloton with optimal flexibility, quality, and supply assurance. Working closely with Product Management, Hardware/ Software Engineering, Industrial Design, Quality Engineering and Operations teams, you will manage and maintain long-term supplier relationships. The role will be based out of Peloton's NY HQ.

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Director of Business Operations

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Manager, Inventory Operations

Analyst, Finance Transformation

Load 8 more jobs12 jobs at Peloton

Sales Strategy & Operations Manager - Enterpri…

DoorDash
Greater NYC Area
1 day ago
+40
As our Manager, Sales Strategy & Operations - Enterprise, you’ll discover and drive performance improvements across the sales organization and build the foundation for it to scale. This will include building and executing go-to-market playbooks, revenue optimization, strategic initiatives to enhance productivity, process redesign, product roadmap and launches, resource allocation and pipeline analytics. This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Customer Success Manager

Nylas
Greater NYC Area
1 day ago
+47
The Customer Success Manager is responsible for ensuring the success of a portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Nylas and the customer. You will be a trusted advisor to all our customers, orchestrating our success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. The end result is increased customer satisfaction, retention and expansion of the Nylas footprint.

VP of Fraud

Stash
Greater NYC Area
1 day ago
+37
Deep subject matter expertise and 10+ years of fraud experience in a consumer driven, financial environment.  Active learner bringing new and emerging technologies, tools and methodologies to continuously improve our results and address new and ever changing fraudulent schemes. Understanding of financial crimes, regulations, technology, and risk.  Expert collaboration skills and ability to influence without direct authority. Ability to lead to decisions balancing decisiveness with an engaging approach, and considering multiple, sometimes competing, perspectives. Data driven in all aspects of work from modeling and detection through to reporting. Strong analytical skills with complex models and problem solving skills. Strong communication skills to effectively and transparently communicate and mobilize all levels and functions of Stash. Understanding of product development lifecycle and customer experience. Player-coach who can jump in and actively investigate issues through to resolution.

Customer Experience Associate

Transfix
Greater NYC Area
1 day ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Head of Staff, GTM

Onna
Greater NYC Area
2 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
3 days ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
3 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Internal Systems Operations Manager

Operations Manager, Product and Technology

Better.com
Greater NYC Area
3 days ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

IT Systems Administrator

IT Systems Technician

Manager, Strategy & Special Operations

Operations Associate

Customer Experience Manager

Customer Experience Associate (Entry)

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Enterprise Customer Success Manager

Sisense
Greater NYC Area
3 days ago
+17
This is an opportunity to take your relationship skills to the next level by owning the customer relationship, and enabling customers in a complex, sophisticated, technical product in the business intelligence space. We are an innovative hardworking team, focused on true customer success by building long lasting partnerships with strategic companies’ laser focused driving value to our customers.

Workforce Operations, Director

Ocrolus
Greater NYC Area
4 days ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

Senior Customer Success Manager

Cockroach Labs
Greater NYC Area
4 days ago
+41
Our Customer Success Managers help fully onboard our CockroachDB customers and lead them to fully utilize its potential, lead them to production, allocate resources, and alleviate roadblocks. We believe that in order for a Customer Success Manager to be successful, they must have a good understanding of database technology, the overall stack, and infrastructure that CRDB operates within. They must also possess excellent customer facing and consultative skills, with the ability to understand the customer pain points, define success criteria, critical milestones that lead to production, and project plans for success. The CSM will be a trusted advisor to the customer and thereby in collaboration with Sales, must understand how to get deeper and expand the account while preventing churn. Location is flexible for this role but you will be covering accounts primarily in the US.

Virtual Emergency Response Specialist

Citizen
Greater NYC Area
4 days ago
+37
Citizen is searching for trained crisis professionals who are equipped to aid others in minor or major emergency situations. Virtual Emergency Response Specialists will play a key role in leading our mission critical 24/7 National Operations Center. In this role, you will be communicating with users who are in need of assistance in potentially unsafe conditions. You will be responsible for guiding difficult conversations and using your best judgement in determining the severity of these situations in real-time. You will be at the frontlines of helping users who feel unsafe in their surroundings and offer direct assistance and escalation to 911. 

Virtual Safety Agent

Citizen
Greater NYC Area
4 days ago
+37
Citizen is searching for trained crisis professionals who are equipped to aid others in minor or major emergency situations. Virtual Safety Agents will play a key role in leading our mission critical 24/7 National Operations Center. In this role, you will be communicating with users who are in need of assistance in potentially unsafe conditions. You will be responsible for guiding difficult conversations and using your best judgement in determining the severity of these situations in real-time. You will be at the frontlines of helping users who feel unsafe in their surroundings and offer direct assistance and escalation to 911. 

Virtual Safety Agent - Medical Specialist

Citizen
Greater NYC Area
4 days ago
+37
Citizen is searching for trained crisis professionals who are equipped to aid others in minor or major emergency situations. Virtual Safety Agents will play a key role in leading our mission critical 24/7 National Operations Center. In this role, you will be communicating with users who are in need of assistance in potentially unsafe conditions. You will be responsible for guiding difficult conversations and using your best judgement in determining the severity of these situations in real-time. You will be at the frontlines of helping users who feel unsafe in their surroundings and offer direct assistance and escalation to 911. 

Sr. Technical Support Engineer

Neverware
Greater NYC Area
6 days ago
+35
We are seeking a highly motivated and professional individual to join the Neverware Support team providing technical support to all our US and European Education and Enterprise customers. You will help customers get the best out of their CloudReady experience by answering phone calls and emails, working to understand and drive to solution any and all complex issues experienced by our customer base. You’ll be a true partner to our customers, working closely with them and helping us continually prove our value as you troubleshoot and resolve their technical issues for the best possible CloudReady site experience.

Client Services Operations Manager

Yotpo
Greater NYC Area
6 days ago
+47
As a CLIENT SERVICES OPERATIONS MANAGER at Yotpo, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,458
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,642
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $178,943
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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