Mid Level Best Operations Jobs in NYC | Built In NYC

Mid Level Operations Jobs in NYC

90

Client Solutions Architect

Lifion by ADP
Greater NYC Area
4 hours ago
+30
 About us We are a special venture within a large established company. We are “re-writing the rules” and defining our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it. We are building products and services to help both

Network Engineer

Gemini
Greater NYC Area
9 hours ago
+29
The ideal candidate is an exceptional team player who also takes proactive ownership for individual results; they're hungry to learn and enjoy pushing the limits of their comfort zone. The team is looking for someone with a great deal of intellectual curiosity and the ability to challenge standard methodologies while upholding effective processes and best practices. 

Systems Engineer

Peloton
Greater NYC Area
13 hours ago
+27
As a Systems Engineer at Peloton, you'll be a part of the core team that keeps client infrastructure redundant, scalable, and secure. The position will entail being responsible for the Enterprise client services in use at Peloton and helping to craft the backend systems that will depend on as the company continues to grow. You should be comfortable seeing a project through from start to end; including identify areas for improvement, researching the best way to tackle the problem, being able to describe to others why you chose the approach you did, and then implementing the solution; you are both a thinker and a doer. You dream big and then make things happen. You should love automating things, we want people who want to work smarter, not harder!

Corporate IT Engineer

Senior IT Operations Analyst

IT Support Engineer- NY HQ

Client Platform Engineer

IT Supply Chain Business Analyst

Network Engineer

Executive Assistant

Accessories Merchandiser

IT Project Manager - Service Delivery

Manager, Reverse Logistics (Repair and Refurb)

Senior Integrations Developer- Dell Boomi

IT Operations Analyst

Director, Post Merger Integrations

Load 10 more jobs14 jobs at Peloton

Investor Relations Manager

YieldStreet
Greater NYC Area
19 hours ago
+32
YieldStreet is looking for a dedicated Investor Relations Manager to enhance the investor experience by having an investor first mentality and finger on the pulse of the competitive B2C sales and customer success industry. As an Investor Relations (IR) Manager you will manage a growing team of IR Associates and play a critical role in acting as the face of YieldStreet to our investors. You will be responsible for creating a best in class standard of customer experience with an eye on increasing participation and engagement in YieldStreet offerings. If you are looking to leverage your experience in sales or customer success at a rapidly scaling fin-tech, apply below.

Lead, Care Management Accreditation

Cityblock Health
Greater NYC Area
19 hours ago
+19
As the Care Management Delegation lead, you’ll spearhead our care management delegation programs, managing the life-cycle from the pre-delegation assessment to on-going management and reviews/audits by our health plan partners. As we grow and scale to new markets and partner with more health plans, you will lead policy development, reporting, and quality improvement strategies that ensure Cityblock remains compliant with state, federal and NCQA regulations. You’ll work cross-functionally across our Clinical, Operations, Data and Product teams to optimize the care management program regulatory performance across each of our partners, including working with care teams and tracking the program through audits and clinical reports. You will be the primary point of contact for our partner Delegation Oversight Committees and leads, ensuring all requirements are met, corrective action plans are completed, new requirements are implemented within our care model.

Head of Customer Success

Summer
Greater NYC Area
1 day ago
+14
Who We Are Summer’s mission is to help the 45 million Americans burdened by student debt save time and money through smart, algorithm-based recommendations. Summer combines policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. We’re registered

Manager, Customer Care

Aircall
Greater NYC Area
1 day ago
+22
The customer experience is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help their team and customers succeed. You will work closely with the Customer Success Leadership to ensure that our support and onboarding teams are providing world class customer experiences as we grow and scale.

Strategic Customer Success Manager

Trustpilot
Greater NYC Area
1 day ago
+23
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire life-cycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices.

Client Solutions Manager

Simon Data
Greater NYC Area
1 day ago
+27
The Client Solutions Manager (CSM) role is all about making sure our clients - high growth venture-backed companies and leading enterprise brands - get as much value out of our platform and services as possible. CSMs are responsible for developing deep, trusted-advisor relationships as they work with clients across every phase of the client lifecycle from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Customer Service Specialist

CLEAR
Greater NYC Area
1 day ago
+12
Handle day-to-day customer inquiries via phone, email, and chat using your best judgment and discretion for optimal solutions. Deliver service excellence while resolving escalated and sensitive issues via phone, email, and social media channels. You’ll be empowered to determine the best course of action to protect the CLEAR brand and optimize our customer retention strategy. Work with the Customer Service team to spotlight and help problem solve customer experience pain points. When necessary, attend CLEAR events serving as the embodiment of CLEAR’s customer obsession  Own weekend and evening coverage as needed, in collaboration with the rest of the team, maintaining CLEAR’s customer centric values.

Director of Real Estate

Redesign Health
Greater NYC Area
1 day ago
+14
We are seeking a Real Estate Manager who will have the responsibility of leading the medical office expansion. You will serve as the internal expert on real estate and drive our expansion strategy externally with brokers and landlords. This role supports to the COO. To succeed in the role, you must be a dealmaker at heart. You must be adept at solving a variety of challenges, have a high sense of urgency, and be extremely organized.

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
1 day ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Customer Success Manager, Tech

CB Insights
Greater NYC Area
2 days ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading Competitive Intel/ Market Research groups along with Corporate Strategy and Innovation teams. This position delicately establishes strong customer relationships while consistently illustrating the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.Key Responsibilities:

Customer Success Manager, CPG & Retail

Customer Success Manager

Strategic Relationship Director

Honest Buildings
Greater NYC Area
2 days ago
+23
Honest Buildings is seeking an experienced Strategic Relationship Director. In this role, you will be the ultimate business owner of our most strategic high level accounts. The Strategic Relationship Director will be responsible for driving growth through renewals, partnering with sales to close upsell and cross-sell opportunities, and meet pre-set revenue targets. The ideal candidate is a self-starter, strategic thinker, extremely organized, and is a growth-minded relationship builder.

Enterprise Infrastructure Manager

IEX Group
Greater NYC Area
2 days ago
IEX is looking for an Enterprise Infrastructure Manager with the primary responsibilities for managing the technology team and services that support the IEX corporate and trading systems. This includes managing the end user support, system engineering, network engineering, and datacenter management teams. You should have experience with design, procurement, development, deployment, maintenance and support of applications and infrastructure. If you’re a self-starter with strong communication skills and thrive in a team environment, please apply!

Enterprise Customer Success Manager

Sisense
Greater NYC Area
2 days ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Tech Support IV

Discovery Digital Media
Greater NYC Area
3 days ago
The primary objective of the Tech IV role is to support our TechKnow Bar on-site support desk (in specified locations) and issues related to software and hardware support needs of our customers. Technicians supporting this role interact face-to-face with our business users and are expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Technicians in this role will be expected to self-manage the workload in this area and balance priority issues by vetting risk and exposure. This is a fast-paced hands-on position where individuals are required to stay fixed to the TechKnow Bar location when on-duty.

Provider Operations Manager

Main Street
Greater NYC Area
3 days ago
+43
Role  As Provider Operations Manager, you'll be directly responsible for growing and on-boarding providers. This role is best suited for someone who is equally capable of defining the strategy and rolling up his/her sleeves to do the work. What you'll do  • Lead sales demos and meetings to activate clients  • Ideate and execute marketing strategies to build local brand: ie (events, networking)  • Hire, train and coach SDRs who are dedicated to

Head of Customer Success

Main Street
Greater NYC Area
3 days ago
+43
Role As Head of Customer, you'll be responsible for the crucial job of keeping our providers happy. This role is best suited for someone who is equally capable of defining the strategy and rolling up his/her sleeves to do the work.  What you'll do • Write the customer success playbook: from onboarding to support • Hire, develop and train team members for current and future growth opportunities • Define and own key metrics including provider NPS,

Customer Experience Associate II - Weekends Only

Rent the Runway
Greater NYC Area
3 days ago
+38
Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. This role will work Saturdays and Sundays, during the early shift (7am - 3pm) or afternoon shift (12pm - 8pm). We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.

Network Engineer

Senior Manager, Retail Operations

Claims Team Lead

Platform Engineer

Load 1 more jobs5 jobs at Rent the Runway

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,145
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,090
Min: $40K
Max: $150K
Business Analyst $87,163
Min: $12K
Max: $167K
Operations Manager $87,326
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $126,267
Min: $55K
Max: $200K
Director of Customer Success $136,652
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC