Mid Level Best Operations Jobs in NYC | Built In NYC

Mid Level Operations Jobs in NYC

104

Customer Success Director

Bizzabo
Greater NYC Area
53 minutes ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Client Solutions Lead - Media (Senior Account Mana…

Foursquare
Greater NYC Area
3 hours ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

CEO - Pet Insurance Startup

BCG Digital Ventures
Greater NYC Area
6 hours ago
+24
We are seeking an exceptional CEO who is passionate about animals and believes pets are an important member of a family. The CEO will provide future vision and lead high performing teams while owning the end to end success of this disruptive startup.

Senior Relationship Manager - Pet Insurance Startup

Chief Executive Officer - Stealth Memory Care Startup

Team Lead, Customer Experience

Rent the Runway
Greater NYC Area
8 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Team Lead, Subscription Customer Experience

Rent the Runway
Greater NYC Area
8 hours ago
+38
As a Team Lead at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences. Your primary focus with be motivating and managing a team of ~15 highly motivated and enthusiastic Customer Experience Associates, providing coaching and mentorship to exceed our service level goals. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues.

Senior Manager, Risk Modeling

OnDeck
Greater NYC Area
8 hours ago
+27
Manage a model development pipeline covering the full customer lifecycle of our small business merchants; from marketing response models to credit scorecards and portfolio forecasting. Develop and mentor a team of statisticians while fostering a culture of curiosity and innovation. Define and document statistical model development best practices and control structures. Contribute to the evolution of OnDeck’s data strategy, including data partnerships, data model architecture and batch and real-time processing capabilities. Work with partner teams to implement and monitor new model structures and ensure that they are deployed in a way that maximizes risk-adjusted returns. Work with our underwriting teams to create a process where credit models are built based on risk principles and human insight. Keep well informed on industry trends and competition to maintain OnDeck’s leadership in small business lending. Evaluate and select BI tools and model development technologies that improve analyst efficiency and eliminate or streamline low value-add processes.

Customer Success Manager

CB Insights
Greater NYC Area
8 hours ago
+24
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include the world’s leading corporate Strategy and Innovation groups along with venture capital firms. This position dedicatedly governs customer relationships and consistently illustrates the value delivered through CB Insight’s software & services.

Growth Director / Director of Strategic Partnershi…

Narrativ
Greater NYC Area
10 hours ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our publisher partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Operations Associate

CAIS
Greater NYC Area
13 hours ago
+29
CAIS is seeking a talented writer/content developer to join the Marketing team as an Associate Content Producer. The candidate will be responsible for developing, curating, and implementing content with the purpose of sustaining the firm’s cohesive narrative as the leading authority on Alternative Investments across all marketing platforms. She/he will produce interesting and insightful content for our target audiences, including our two-sided marketplace of independent financial advisors and asset managers. The ideal candidate will possess a creative, inquisitive, and strategic mind, with a can-do attitude to tackle complex projects; be self-motivated, detail-oriented, have excellent project management and execution skills, and an ability to work independently and as part of a team. A passion for exceptional writing, cohesion, and prior exposure into the finance industry are all musts.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
17 hours ago
+13
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Executive Assistant to Chief People Officer

Squarespace
Greater NYC Area
22 hours ago
+31
In this role, you will enable two of our senior leaders to scale their respective parts of the business by streamlining their day-to-day and ensuring maximum efficiency. You are a systems thinker who thrives in a fast-paced, ever-changing environment. You build rapport quickly and are able to establish productive, trust-based relationships with a wide variety of individuals across diverse organizational groups. You are intuitively hospitable and your career is predicated on your proven track record of promptness, accuracy, and reliability.

Head of International Strategy & Operations

Director, Retail Operations

Harry's
Greater NYC Area
22 hours ago
+32
The Director of Retail Operations will play a new and critical role in bringing the Harry’s brand to life through world-class execution within the retail landscape. This person will have a direct impact on the company’s current and future growth as they drive execution across our retail footprint, ensuring that consumers are introduced to our products and brand in a consistent and planned manner. They are responsible for the development, planning, and execution of our in-store plans. We are looking for an amazing operations leader – one who understands needs and requirements to effectively manage or influence retail partners, 3rd party merchandisers, and cross-functional partners - all in the service of our consumer. That requires deep operational know-how and the ability to understand, analyze and respond to data, manage partners, and ultimately ensure that the Harry’s vision is translated into crisp in-store execution. This role requires the ability to collaborate with internal partners as well as develop a strategic perspective on the support model we should employ as we scale capabilities. This role will require strong organizational skills, project management, a high level of analytical rigor and the ability to translate strategy and vision into our retail landscape.

Senior Manager, Inventory & Supply

Client Success Manager

Namely
Greater NYC Area
22 hours ago
+24
Develop strong client relationships and serve as the primary contact for assigned clients at the user, management and senior levels. Manage a high-volume book of business averaging $2-3 M in annual revenue. Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success. Coordinate with and align knowledgeable, engaged, client-focused account service teams. Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation. Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients. Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels.

Executive Assistant

Hamilton Place Strategies
Manhattan
22 hours ago
+23
Description of Company: Hamilton Place Strategies (HPS) is an analytical public affairs consulting firm. HPS uses substantive analysis to understand complex topics, and creative public affairs tools to explain issues to target audiences and reach critical stakeholders. We achieve our clients' goals by enhancing understanding of issues, products, and companies, and ultimately, improving outcomes. Summary of Position: HPS is seeking an Executive

Director of Customer Engagement

Custora
Greater NYC Area
23 hours ago
+15
Director of Customer Engagement About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of

IT Support Engineer

Yext
Greater NYC Area
1 day ago
Yext is seeking an IT Support Engineer to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth startup company, this is the right opportunity for you.

Salesforce Administrator

Client Success Manager - Portfolio Management

Suzy
Manhattan
1 day ago
Suzy is a human intelligence platform that helps organizations make better, more informed decisions…faster. Powered by an on-demand network of more than a million consumers, Suzy lets you target and retarget any consumer segment to ask questions and get insights in minutes. Some of the biggest brands in the world use Suzy to validate important decisions, better understand their customers, increase conversions and growth. Learn more at www.suzy

Client Success Manager, Full Service

Suzy
Manhattan
1 day ago
Suzy is a human intelligence platform that helps organizations make better, more informed decisions…faster. Powered by an on-demand network of more than a million consumers, Suzy lets you target and retarget any consumer segment to ask questions and get insights in minutes. Some of the biggest brands in the world use Suzy to validate important decisions, better understand their customers, increase conversions and growth. Learn more at www.suzy

Registered Nurse

Galileo
Greater NYC Area
1 day ago
+17
A successful Galileo Registered Nurse cares deeply about each individual patient and also thinks about how to continually improve the broader system by which we support people at a higher quality and lower cost. You have a strong clinical background and an enthusiasm for applying your experience in a new, creative way. You love connecting and communicating with a diverse group of people and have been a part of a multidisciplinary care team collaborating with others. You have 3+ years nursing experience caring for complex patients, an active RN license, and ideally are multilingual.

Technical Customer Support Engineer

Turbonomic
Greater NYC Area
2 days ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,808
Min: $40K
Max: $115K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $125,065
Min: $55K
Max: $200K
Director of Customer Success $133,053
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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