Mid Level NYC Startup and Tech Jobs

28

Customer Success Manager

Sisense
Greater NYC Area
4 hours ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Associate Media Director, Linear

Bliss Point Media
Greater NYC Area
1 day ago
+17
This role will be critical to BPM’s success by ensuring our media buying and planning operate smoothly and efficiently. You will work directly with leadership to develop and implement media strategies for multiple clients and drive BPM’s network relationships and competitive positioning. Our ideal candidate must be comfortable in a fast-paced environment with previous agency/client experience, specifically in linear TV. However, BPM is not a traditional agency, and this is not a traditional agency role. Born out of adtech, the BPM culture is more similar to the culture at tech company than the culture an agency. The right candidate for this role will be excited about the opportunity to work strategically/at a high-level and the opportunity to actively participate in the daily operations of the team. We pride ourselves on being small and scrappy do-it-yourselfers who work together to question the status quo of the business and provide exceptional value for our customers.

Customer Success Manager

Urbint
Greater NYC Area
1 day ago
+44
Lead customer success activities for multiple customer accounts. Responsible for executing and assisting with the creation of customer specific revenue plans. Interface with management and cross-functional teams to build and maintain a superior and scalable customer experience. Build relationships and networks within customer accounts to discover how Urbint can add additional value. Establish metrics and KPIs to track customer engagement success. Create, champion and revise process improvement plans in partnership with all stakeholders. Have ability and hands-on product experience to be able to interact with the clients to troubleshoot and resolve product issues and concerns. Work with Product, Implementation and IT teams, as well as customers to develop and maintain a useful knowledge base for each of Urbint’s products.

Sales Operations and Talent Recruitment Manager

Northspyre
Greater NYC Area
2 days ago
+13
Northspyre is looking for a Sales Operations and Talent Recruitment Manager to join our fast-growing, venture-backed start-up team. This is an opportunity to empower customers in an old-school industry (real estate) with new technologies that can transform the way they manage projects. About Northspyre: Northspyre a cloud-based software solution for modern real estate owners, developers and their representatives. We automate tedious tasks to give

Customer Success Lead

Northspyre
Greater NYC Area
2 days ago
+13
Base Salary: $75k – $100kTarget total earnings: $100k - $135k Plus equity compensation Northspyre is looking for a Customer Success lead to join our fast-growing, venture-backed start-up team. This is an opportunity to empower customers in an old-school industry (real estate) with new technologies that can transform the way they manage projects.About Northspyre:Northspyre a cloud-based software solution for modern real estate owners, developers

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
2 days ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Technical Account Manager - US

Centrical
Greater NYC Area
4 days ago
+17
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

Systems Engineer

Simon Data
Greater NYC Area
4 days ago
+37
You’ll work on automating, performance tuning and managing core technologies to the Simon Data ecosystem. We have a number of scale challenges which require sophisticated instrumentation and profiling in order to achieve the level of efficiency required to support our data throughput and processing requirements. Our ecosystem is in a constant state of iteration, and solutions which were appropriate at one stage and featureset of our platform may need assessment and re-implementation depending on current needs. We’re looking for people who have experience managing and hardening distributed systems with an eye towards performance.

Event Manager

Simon Data
Greater NYC Area
4 days ago
+37
Simon Data is looking for an Event Manager to lead all of our industry and proprietary events. You will collaborate with our internal teams on event production and client experience to elevate the Simon brand. This includes securing venues, handling budgets, promoting events through appropriate channels, serving as an industry expert by highlighting and securing our presence at meaningful conference/trade shows throughout the year, managing vendors, providing on-site coordination and problem solving any issues along the way!

Information Security Engineer

Integral Ad Science
Greater NYC Area
4 days ago
+47
We are looking for an Information Security Engineer to join our team to help us build and secure the Integral Ad Science (IAS) infrastructure and security operations. As part of the Information Security team you will participate and collaborate with multiple Product and R&D teams to ensure that the IAS Platform and our architecture remains secure and compliant.  We are a small but growing group of dedicated hard working individuals working to secure IAS relying on our experience and industry standards and we are looking for a dynamic, personable individual to join this team. If you enjoy the pace of the changing security landscape and an environment where you can make a direct and visible impact, then IAS is the place for you.

Administrative Assistant

Crossix
Greater NYC Area
4 days ago
+29
Support CEO in all administrative functions; including, but not limited to, travel, scheduling, expenses, and errands. Provide additional support to members of the Executive Leadership Team on an as needed basis (expenses, travel, etc.). Organize catering support for meetings and interviews. Support conference room management and tidiness. Assist Marketing and Culture Club with events. Coordinate Executive Leadership events and meetings. Active member of the Administrative Team. Partner with fellow teammates to ensure seamless delivery and planning for events and office coordination.

Customer Success Manager

Braze
Greater NYC Area
4 days ago
+31
Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients. Product expertise through delivery of training and planning workshops to clients.

Senior IT Engineer / IT Manager

Imagen Technologies
Greater NYC Area
4 days ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

Compliance Manager

LeafLink
Greater NYC Area
5 days ago
+21
LeafLink is seeking a Head of Compliance to join our fast-growing team, reporting directly to the VP of Finance. In this role, you will be responsible for the development, implementation, and ongoing management of LeafLink Inc.’s comprehensive compliance program which includes managing enterprise and security risk. LeafLink Inc. serves an industry with several legal and regulatory compliance obligations. This role will require you to research relevant external guidelines and build a comprehensive risk management program dedicated to ensuring proactive compliance with LeafLink’s various business activities, including client onboarding, Know-Your-Customer policies for marketplace participants and enhanced diligence for clients of the LeafLink Financial program. You will collaborate with management across each functional line of service at LeafLink Inc. to develop a industry defining compliance program that leverages LeafLink’s unique market position in order to enable rapid compliant growth in a highly regulated space. You need to be a hands on independent, thoughtful problem-solver with excellent written and verbal communication skills and who is comfortable operating in a fast pace environment, managing multiple internal and external stakeholders with demanding deadlines.

Logistics Manager

LeafLink
Greater NYC Area
6 days ago
+21
LeafLink is seeking an experienced operations manager to join a brand new line of business at LeafLink. In this role, you will spearhead the operations of new LeafLink offerings that set the supply chain standards for the cannabis industry’s. As the operations manager, you will ensure the successful management and execution of the day-to-day operations to create an amazing delivery experience for our brands and retailers. This role will require you to constantly assess operational metrics to identify process improvements, cost savings initiatives and customer pain points. The breadth of this role requires that you have the desire to understand the high level strategy and ability to execute on the low-level details. Likewise, you will need the ability to communicate across a wide stakeholder group that spans from our executive team to our product partners. This role, and industry, necessitates a self-starter who enjoys a very fast pace, and can juggle many tasks and deadlines. 

Business Operations and Strategy Manager

Reonomy
Greater NYC Area
1 week ago
+42
Reonomy is growing quickly and is looking for an awesome Business Operations Manager. As we built out our Operations team, we're looking for you to focus on the important, not just the urgent. As the first hire on the Business Operations team reporting to the VP of Operations, you will take on mission critical projects, help drive critical business decisions, and own high impact projects supporting all parts of our business. To succeed in this role, you should be personable, highly motivated, love working with others, a problem solver and exceptionally good at managing multiple projects! We value growth, ownership and curiosity, if you embody these qualities, then it's time for you to join our Biz Ops team!

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
1 week ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Customer Success Manager

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Renewals Specialist - Remote

Collibra
Greater NYC Area
1 week ago
+39
The Renewals Specialist is an individual contributor on a high performing team consistently delivering market leading, SaaS renewal rates. In this role, you will be responsible for renewal pricing & deal structuring, renewal tracking, negotiations and order management. This role will be cross-functional, supporting Collibra’s Customer Advisory Managers (CAMs), Sales, Order Operations, Legal and Finance organizations. Success in the role requires a team approach mentality, ability to work across organizations with disparate needs, creativity and original thinking to secure best-in-class renewal rates. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of renewal opportunities.

Executive Assistant

Urbint
Greater NYC Area
2 weeks ago
+44
Eager to help create and foster startup culture. Enjoys working on variety of projects. Comfortable with ambiguity. Appreciates receiving feedback and constructive criticism. Previous experience at both large and small companies. Ability to travel within NYC Metro area.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $63,468
Min: $35K
Max: $150K
Sales Operations Analyst $66,224
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,310
Min: $40K
Max: $150K
Business Analyst $86,934
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,725
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $127,062
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC