Mid Level NYC Startup and Tech Jobs

4

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
6 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Media Supervisor

Outcome Health
Greater NYC Area
1 week ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Lead Case Manager

Sproutt
Greater NYC Area
2 weeks ago
+11
Summary We're looking for an experienced insurance case manager to lead our case management team. This player-coach role requires a hands on approach and ability to introduce and implement new processes and tools - in order to help the company meet its day to day goals as well as to scale its operations.  *Currently a remote position* Duties & Responsibilities Lead the case management team while making sure we meet the company’s goals -

Quality and Training Manager

Policygenius
Greater NYC Area
3 weeks ago
+37
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices. Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service. Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system. Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance . Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership. Partner with and develop training "champions" to assist with best practices information collaboration and sharing. Assist teams with proper goal-setting strategies for career and personal development.

Manager, Strategy & Operations

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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