Not specified Best Operations Jobs in NYC | Built In NYC

Not specified Operations Jobs in NYC

55

Director of Distribution, North America

Harry's
Greater NYC Area
1 day ago
+32
The Director of Distribution, North America is responsible for continued optimization and performance of our North American distribution network. This is a truly omni-channel environment, consisting of retail, private label, and DTC fulfillment.

Part-time Customer Experience Associate (Flamingo)

Executive Assistant

Cityblock Health
Greater NYC Area
2 days ago
+19
As an Executive Assistant at Cityblock, you’ll be challenged in a varied, fast-paced role. We’re seeking a detail-oriented, customer-service minded, and meticulous operator to lead logistics and schedules for several leadership team members. The ideal candidate is comfortable with heavy calendar management and high-volume meeting arrangement. Over-communication and proactive thinking are assets in this role, along with a keen perception of people and situations. As our Executive Assistant, you’ll build strong relationships quickly, both internal and external to the company. The ideal candidate will be deeply aligned with our mission of serving individuals in need. 

Site Reliability Engineer (SRE)

Talkspace
Greater NYC Area
2 days ago
+22
You will work with engineering teams to improve how we design, develop, deliver, and evolve our services, to improve their availability, scalability, and performance. Once services are live, you will maintain them by measuring and monitoring their availability, performance, and overall health. Together with your team, you will share on-call duties and be an escalation contact for service incidents. When availability or performance incidents occur, you will provide technical leadership and lead blameless postmortems. You will proactively design efficient processes and automate tedious tasks. Our client’s confidentiality is critical, so you will relentlessly build and evolved systems using the best practices.

Systems Operations Leader

Galileo
Greater NYC Area
2 days ago
+17
We’re looking for someone to build out our operational processes and systems to support multiple parts of the organization -- from a people, process and technology perspective. You’ll work with a broad number of team members to make sure core systems are designed and built thoughtfully to improve our service and technology experience. This would include network development, data systems, software systems and customer service team infrastructure.

Application Support Manager, North America

Collibra
Greater NYC Area
3 days ago
+34
Guiding and directing Support Engineers to prioritize, escalate and triage incidents. Handle and direct all regional escalations, whether thru delegation, direct over-sight, taking individual ownership and motivating appropriate resources to aid where needed. Keeping day-to-day operations running smoothly with regards to engineers - absences, hours of operation, appropriate coverage. Driving on-boarding/training with new hires and hold frequent cadences to evaluate remit and readiness for independent work. Holding 1 on 1s routinely with all direct reports for bidirectional feedback. Ensuring regional team is meeting response time SLAs and CSAT benchmarks. Follow-up on all customer feedback/CSAT to understand where the perceived failure(s) reside and what we can do to remedy. Keeping "boots on the ground"; in a limited fashion by taking tickets in the queue to stay up to date on common failures and painpoints, identify and quantify these and get out to external resources for resolution (kb articles, documentation, coaching offerings, tutorials, etc).

Member Services Specialist

Hinge
Greater NYC Area
3 days ago
+29
Manage inbound support emails. Communicate relevant technical information to users, and user narratives to engineers, with equal clarity. Track common issues and help prioritize features and fixes. Help members make the most of their experience with profile and interaction expertise.

Customer Success Manager, NYC

Gameffective
Greater NYC Area
3 days ago
+15
Manage client relationships and ensure client satisfaction and retention from deployment phase and on. Learn customer’s technical and business environments as related to the success of the implementation. Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution. Share best practices to ensure informed decisions are being made. Train the customer on the self-service aspects of the platform. Ensure customer buy-in throughout the process. Ensure on-time, on-budget delivery to the customer. Analyze customer’s data inputs for trends, distribution, and other statistical aspects.

Director of Customer Success NYC

Gameffective
Greater NYC Area
3 days ago
+15
Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists. Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made. Ensure a seamless experience through all phases of the customer relationship. Collaborate with our technical support teams overseas to make sure communication flow is effective. Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow. Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.

Enterprise Operations Specialist

Stack Overflow
Greater NYC Area
4 days ago
+30
The Enterprise Operations Specialist will have an impact on the daily operations of the Stack Overflow Enterprise revenue organization. They will work directly with the Managing Director of Enterprise to ensure new clients, renewing clients and the sales team are all properly supported.

Product Support Engineer

Bluecore
Greater NYC Area
4 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Associate Manager, Customer Experience Operations…

Rent the Runway
Greater NYC Area
5 days ago
+38
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Executive Assistant, Technology

Yext
Greater NYC Area
5 days ago
The Executive Assistant, Technology will assist with administrative processes and team organization for the Technology team and directly assist Technology executives. Responsibilities include scheduling for executive calendars, managing travel logistics, planning and coordinating meetings, assisting with semi-annual offsite planning, organizing monthly team events, and communicating with a wide variety of internal and external contacts at all levels. This role will report to the EVP, Infrastructure and SVP, Engineering, and will work closely with the lead Technology EA.

Associate Client Support Specialist, White Glove Services

Customer Support Representative

Talkspace
Greater NYC Area
5 days ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Compliance Associate (11am-8pm)

Transfix
Greater NYC Area
5 days ago
+14
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

NYC Delivery Lead

Feather
Greater NYC Area
6 days ago
+24
At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter. Feather is growing our best-in-class logistics team in New York, and is seeking a Delivery Lead to manage daily deliveries to our customers. You will be responsible for successfully completing a daily route

Manager, Customer Engagement

Custora
Greater NYC Area
6 days ago
+15
The Customer Success team at Custora is responsible for ensuring our clients make best possible use of our technology and team to achieve outsize ROI from our product and expertise. Our team has a broad mandate: we are account management, solutions engineering, and customer sales all rolled into one. The most successful individuals on our team bring a passion for customer outcomes, analytical and consulting skillsets, a value-based approach to selling solutions, and a collaborative spirit. The Manager of Customer Engagement will directly manage a team of individual contributors, overseeing professional development, coaching, performance evaluation, hiring and onboarding. She/he will be actively involved in Custora client engagements and will be responsible for retention and growth of his / her book of business (the accounts “owned” by the individual contributors on his/her team). This role will also be a part of the Customer Success Leadership Team, so will also play a part in addressing organizational, cultural and process-related opportunities to support the whole team.

IT Engineer

TrialSpark
Greater NYC Area
6 days ago
+20
As the first IT Engineer at TrialSpark, you’ll be responsible for ensuring our rapidly growing team is equipped with the tools needed to deliver a top-notch technical work environment. Your primary day-to-day activities will include the deployment and ongoing maintenance of technical infrastructure across the organization. You will work closely with the rest of TechOps to secure TrialSpark’s technical assets and look for ways to improve our processes as the business scales.

Technical Support Engineer

Cockroach Labs
Greater NYC Area
1 week ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

NetSuite Functional Specialist

Peloton
Greater NYC Area
1 week ago
+27
The NetSuite Admin will work with the various business areas such as Finance, Procurement and Logistics to provide necessary support and customizations for their operations. This role is intended to be primarily focussed on the Accounting team to help resolve their issues in a timely manner. Having a good knowledge of the Financial Accounting module in addition to the technical customizations will be very important.

Studio Front Desk Crew - Part Time

Trust & Safety Specialist

Squarespace
Greater NYC Area
1 week ago
+31
Squarespace empowers people with creative ideas to succeed. As a Trust & Safety Specialist, you will support this mission by working to keep our platform safe and compliant. You will learn and keep apprised of global technology laws and policies, communicate with our users and third parties, and work closely with our Legal team. You will also collaborate with our Engineering and Customer Operations teams. This role reports into our Trust & Safety

GRC Analyst

Technical Product Support Specialist

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $60,061
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $178,048
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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