Not specified NYC Startup and Tech Jobs

15

Wow Specialist

Primary Kids
Greater NYC Area
1 day ago
+19
Act as the voice of Primary, spending your days on the front lines servicing customers. Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support. Think creatively and passionately about ways to make customer interactions as meaningful as possible. Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us. You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.

Special Orders Assistant

Moda Operandi
Greater NYC Area
1 day ago
+48
Liaison effectively and expediently with all internal and external partners required to close special order requests and drive sales. Facilitate all Special Order communications, operations, and processes at a luxury experience level. Partner with Stylists to understand and prioritize the Special Order business. Manage the entire process for stylist requests, from inquiry through the sale. Communicate with Merchant team and/or vendors for product information required. Understand and follow-up on competitive pricing for merchandise requests. Gather and execute all information for import sheets, product descriptions, and purchase orders for Stylist Requests. Escalate Special Order issues to Senior Client Experience Manager and Merchandising as needed. Partner with Marketing team to recap, filter, and analyze merchandise request, to determine where the volume exists—by vendor, Stylist, region, and customer tier categories. Import stylist POs and assist in assortment creation. Manage the education of new brands to the stylist team. Schedule training and showroom clinics as needed. Run weekly selling reports and TS results reports.

IT Service Desk Technician

Information Technology Support Manager - Winklevos…

Gemini
Greater NYC Area
2 days ago
+29
Winklevoss Capital Management is looking to hire our first dedicated in-house IT Support Manager. In this role you'll be responsible for the support, growth, and direction of all technology within WCM. Our small office is growing fast, and we need a hand-on, experienced technology manager to both directly support all our employees, and shape our technology future. 

Customer Support Specialist

Latch
Greater NYC Area
2 days ago
Be the product expert and open to learning all facets of the business, product, and service offer. Clearly explain access technology and product details to stakeholders via email and phone. Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders. Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage. Coordinate and troubleshoot with stakeholders. Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released. Update management on customer related trends and suggest improvements.

Senior Trust & Safety Specialist

Skillshare
Greater NYC Area
3 days ago
+32
As Skillshare’s Trust & Safety Manager, you will be responsible for developing and building out our T&S program as we scale. In this role, you’ll oversee and execute our T&S processes to identify and root out problematic behavior, create new strategies and workflows using tools such as Sift Science and SQL, and develop policies and guidelines for Skillshare. This is a challenging role with a lot of growth potential – you’ll own the hands-on work initially, and start to build out processes and strategy that can scale with the growth of our business.

Upload Assistant

Meero
Greater NYC Area
4 days ago
+16
- Final checking of the conforming and quality of the photo's. - 4-6 month duration - freelance. - Upload of the photo's on the client platform in the requested format.

IT Service Delivery Engineer

Knotel
Greater NYC Area
1 week ago
+25
Working alongside our growing IT team, the Service Delivery Engineer’s primary responsibilities will include the implementation and oversight of projects and communication of IT services to prospective members in New York City. Ensuring Knotel exceeds our member’s expectations of providing a seamless transition into a new space is necessary to our success as we expand rapidly across the globe. This is a client-facing role and requires someone with strong problem-solving skills, resourcefulness and the ability to communicate our services effectively. 

Workplace Strategist

Reservations Coordinator

Domio
Greater NYC Area
1 week ago
+32
As a Reservations Coordinator, you’ll be responsible for maintaining efficiency, helping to maximize revenue, and providing a delightful experience to our guests. In this role, you’ll help to maintain an easy and secure reservation flow for both our guests and our staff. You’ll assist in handling everything from organizing group and special reservations to managing booking payments across the Domio portfolio.

Product Support Engineer

Bluecore
Greater NYC Area
1 week ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Doorkee Customer Journey Guide

Doorkee
Greater NYC Area
2 weeks ago
Off the heels of an exciting and affirming round of seed funding we are now live with our Beta and eager to welcome the right Customer Journey Guide to our NYC-based team. Your responsibility will be to shepherd Apartment Seekers and Departing Tenants through our process, whether they are seeking to register their current apartment to provide access to prospective future tenants, or to find and apply for their own next home through Doorkee’s platform. We’re looking for someone who balances tact, empathy, and persuasiveness to steer transactions to close on our platform. You’ll use methods like emails, texts, phone calls, and in-person events to educate customers about Doorkee’s benefits and processes.

Customer Experience Manager

Meero
Greater NYC Area
2 weeks ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Operations Manager

Meero
Greater NYC Area
2 weeks ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Senior IT Specialist

Primary Kids
Greater NYC Area
2 weeks ago
+19
Primary just recently crossed 50 employees, and is organized into a number of departments (such as Merchandising, Supply Chain, Tech, Customer Support, Creative, etc.) with distinct IT needs in each area, as well as shared needs across the organization. As the Senior IT Specialist, you will work with leaders from across the company to ensure that teams have the support they need to execute against their goals, that IT issues are being handled swiftly and that we’re setting up systems and policies that enable everyone to work more smoothly together.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
3 weeks ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Real Estate Customer Experience Analyst

Better.com
Greater NYC Area
3 weeks ago
+23
As part of the team, you’ll be on the front lines as the first point of contact for potential borrowers. Your role is to provide the framework for Better’s customer-centric approach throughout the home buying process and build strong relationships with our clients. This position allows you the opportunity to build on your communication and relationship building skills while working directly with our customers and cross-functionally within the different departments of the Real Estate Team.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,576
Min: $31K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Office Manager $61,656
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,986
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $137,594
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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