Not specified NYC Startup and Tech Jobs

21

IT Service Delivery Engineer

Knotel
Greater NYC Area
2 days ago
+25
Working alongside our growing IT team, the Service Delivery Engineer’s primary responsibilities will include the implementation and oversight of projects and communication of IT services to prospective members in New York City. Ensuring Knotel exceeds our member’s expectations of providing a seamless transition into a new space is necessary to our success as we expand rapidly across the globe. This is a client-facing role and requires someone with strong problem-solving skills, resourcefulness and the ability to communicate our services effectively. 

Workplace Strategist

Front Desk Coordinator

Plaid
Greater NYC Area
2 days ago
+18
Greeting external guests and employees at the office. Issuing visitor badges and checking in guests. Helping to manage office space and work environment including making sure the office is kept clean, organized and in working order. Handling all incoming and outgoing mail including preparing, receiving and distributing FedEx, UPS & USPS shipments. Helping to execute of office related projects (including office supplies and office decor). Helping with ordering and restocking food. Assisting as needed with event planning (including regular social events, external events, game nights etc.). Executing on any ad hoc projects needed on the Workplace Experience team.

Technical Support Engineer

Current
Greater NYC Area
3 days ago
+16
Identify and resolve issues, taking escalations from Tier 3 Support. Successfully debug and resolve issue requests through the use of varied ticketing, content and task management tools. Setup tools and monitoring systems. Write custom scripts, code samples and integration guides for CS use. Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.

Reservations Coordinator

Domio
Greater NYC Area
4 days ago
+32
As a Reservations Coordinator, you’ll be responsible for maintaining efficiency, helping to maximize revenue, and providing a delightful experience to our guests. In this role, you’ll help to maintain an easy and secure reservation flow for both our guests and our staff. You’ll assist in handling everything from organizing group and special reservations to managing booking payments across the Domio portfolio.

Technical Support Manager

Plaid
Greater NYC Area
5 days ago
+18
The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development and supporting them in their day-to-day work. The manager’s primary responsibilities are to help TSEs grow in their career and to ensure they and our customers are getting what they need to be successful. Technical Support Managers work alongside their teams, interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.

Operations Coordinator

Perch
Greater NYC Area
1 week ago
+22
This is a junior, hands-on role at an early stage company. The right candidate is happy to take on any task no matter how small and knock it out of the park. This role requires exceptional attention to detail. To be effective in this role you need to hyper-organized in each task that you do. You are equal parts process-follower and problem-solver in this role.

Customer Experience Specialist

Current
Greater NYC Area
1 week ago
Current is seeking an Account Executive to join our team. Your primary role at Current is to be an advocate for the customer while directly impacting business goals by providing data to our product team. This is a great opportunity if you’re passionate about problem solving and the deep role it plays in shaping a product that customers adore. There will be an emphasis on fraud communications as well which may include potentially suspect users in order to prevent loss.

Doorkee Customer Journey Guide

Doorkee
Greater NYC Area
1 week ago
Off the heels of an exciting and affirming round of seed funding we are now live with our Beta and eager to welcome the right Customer Journey Guide to our NYC-based team. Your responsibility will be to shepherd Apartment Seekers and Departing Tenants through our process, whether they are seeking to register their current apartment to provide access to prospective future tenants, or to find and apply for their own next home through Doorkee’s platform. We’re looking for someone who balances tact, empathy, and persuasiveness to steer transactions to close on our platform. You’ll use methods like emails, texts, phone calls, and in-person events to educate customers about Doorkee’s benefits and processes.

Information Technology Support Manager - Winklevos…

Gemini
Greater NYC Area
1 week ago
+29
Winklevoss Capital Management is looking to hire our first dedicated in-house IT Support Manager. In this role you'll be responsible for the support, growth, and direction of all technology within WCM. Our small office is growing fast, and we need a hand-on, experienced technology manager to both directly support all our employees, and shape our technology future. 

Product Operations Manager (Retail Market Opportun…

Revolut
Greater NYC Area
1 week ago
+19
• Building and optimising scalable processes to prepare the company for hyper growth in US. • Leading and executing (end to end) core infrastructure projects. • You'll quickly speak the language our customers speak, deeply understand the local landscape, and know our competitors more than they do. • Product improvement: proactively searching for new features to provide a seamless customer experience. • Reading technical docs, researching regulations, managing risks, negotiating deals, and doing whatever it takes to win your markets. • Managing critical vendor relationships and building performance tracking systems. • Managing and building solid relationships with internal stakeholders and partners and leverage them to drive results. • Developing strategic supply chain partnerships and negotiating commercial terms.

Customer Experience Manager

Meero
Greater NYC Area
1 week ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Customer Success Associate

Ocrolus
Greater NYC Area
1 week ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Executive Assistant

Senior Trust & Safety Specialist

Skillshare
Greater NYC Area
1 week ago
+32
As Skillshare’s Trust & Safety Manager, you will be responsible for developing and building out our T&S program as we scale. In this role, you’ll oversee and execute our T&S processes to identify and root out problematic behavior, create new strategies and workflows using tools such as Sift Science and SQL, and develop policies and guidelines for Skillshare. This is a challenging role with a lot of growth potential – you’ll own the hands-on work initially, and start to build out processes and strategy that can scale with the growth of our business.

Operations Associate

Vestwell
Greater NYC Area
1 week ago
Vestwell is expanding and we’re excited about bringing onboard an Operations Associate to our operations team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone who has insane levels of attention to detail and proven ability of juggling multiple priorities at once. You will be key to powering transactions on the platform and ensuring it runs at full speed.

Junior Case Management Associate - Life Insurance

Policygenius
Greater NYC Area
1 week ago
+18
Own and manage an individual caseload of in-process life insurance applications, from submission to carrier through to approval. Carry out regular case review and hastily follow up on all outstanding case requirements. Create and send new life insurance applications to clients via varying carrier processes. Receive and review new life insurance applications for missing information prior to submission to the insurance carrier. Coordinate with appropriate carriers and vendors to schedule, reschedule, and track insurance exams and phone interviews. Request all supplementary underwriting requirements from clients via electronic communication. Order and review underwriting requirements including Attending Physician Statements, supplemental forms and other medical requirements for submission to the insurance carrier. Take initiative to review other than applied for offers (AOTAs) to determine if better options exist for our customers.

Technical Support Engineer

Plaid
Greater NYC Area
1 week ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
2 weeks ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Customer Success Manager, North America

ComplyAdvantage
Greater NYC Area
2 weeks ago
+30
We are looking for a Customer Success Executive to join our high-growth SaaS company. We are using big data analytics, machine learning and cutting edge technology to revolutionize the way financial service companies protect themselves from criminals, terrorists and money launderers. As Customer Succes Executive, you'll primarily support our client portfolio – you will need to get to know their businesses and goals and help them make the most out of our technology solutions. You will be their advocate and the one they’ll turn to for advice, ideas and support.

Real Estate Customer Experience Analyst

Better.com
Greater NYC Area
2 weeks ago
+23
As part of the team, you’ll be on the front lines as the first point of contact for potential borrowers. Your role is to provide the framework for Better’s customer-centric approach throughout the home buying process and build strong relationships with our clients. This position allows you the opportunity to build on your communication and relationship building skills while working directly with our customers and cross-functionally within the different departments of the Real Estate Team.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $92,052
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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