Not specified NYC Startup and Tech Jobs

7

Private Client Assistant

Moda Operandi
Greater NYC Area
6 days ago
+48
The Private Client Assistant will be responsible for providing sales support, excellent customer service, and administrative support, indirectly driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to Moda and creating loyalty.

Wow Specialist

Primary Kids
Greater NYC Area
1 week ago
+19
Act as the voice of Primary, spending your days on the front lines servicing customers. Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support. Think creatively and passionately about ways to make customer interactions as meaningful as possible. Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us. You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.

Moderator/Authenticator

Grailed
Greater NYC Area
1 week ago
+24
We are looking for a moderator/authenticator to join our team. As a moderator, you’ll be part of a team that is responsible for keeping Grailed safe by digitally authenticating items on our marketplace. You will be working remotely with flexible hours and report to our Moderation Team Lead.

IT Support Specialist

Harry's
Greater NYC Area
2 weeks ago
+37
We are looking for an enthusiastic IT Support Specialist who will be an integral part of our IT Infrastructure team as well as the Harry’s family. We are always improving our technology with the most up to date hardware and software and need another bright mind and extra pair of capable hands to continue to provide effective support while growing quickly in their IT ambitions and career. The right candidate will provide day-to-day desktop support (Mac and PC) and assist with IT projects including major infrastructure upgrades for both the US and UK. Additional tasks include mass configuration rollouts, testing, documentation and maintenance of new technologies that allow Harry’s teams to advance and be as progressive as our growing future demands.  

Customer Experience Agent

Lively
Greater NYC Area
3 weeks ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Team

NUGGS
Greater NYC Area
4 weeks ago
Deliver exceptional customer service with patience and empathy in a timely manner across channels, such as email (primary), text, call, live chat, and social media. Become an expert on the NUGGS product and operational processes in order to educate customers and resolve customer issues. Identify and record customer feedback trends and insights to allow for continual improvement of the customer experience. Develop new ways to better serve our customers by streamlining processes or coming up with new, creative solutions. Provide feedback to relevant internal teams to help improve both the product and client experience. Serve as the main point of contact between customers and the rest of the NUGGS team.

Customer Experience Specialist

Hydrant
Greater NYC Area
1 month ago
+16
As a CX Specialist at Hydrant, you have the ability to create memorable relationships with our customers. The goal is to deliver timely and seamless experiences that make customers smile. We pride ourselves on experiences that are far superior to most e-comm organizations. Life is stressful enough, hydration routines don’t have to be - our CX team will go out of the way to support our customers. Our customer experience specialist is customer-facing, communicating through various channels, including phone, live chat, and responding to messages. We always respond as quickly and fully as possible to solve their problems. This is an opportunity to engage our customers and build brand loyalty. You are the front line and communicate with customers outside of standard business hours to ensure they have a positive experience. With that comes an expert-level knowledge of our products and systems with a curiosity to continually be improving current practices.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,466
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,372
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

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