Not specified NYC Startup and Tech Jobs

11

Customer Support Advisor, Acuity (Remote)

Squarespace
Remote
9 hours ago
+41
Engage our customers via email and live chat with your dynamic writing skills in a fast, accurate and human way. Use established workflows to serve the most valuable tickets to your inbox. Problem-solve and troubleshoot straightforward and complex customer issues. Be an engaged member of the support team participating in projects and specialized support as needed Stay up to date on new product features and improvements. Collaborate and communicate with teammates to learn, improve, and iterate on new ways of working together and helping each other and our customers.

Customer Success Manager Nordics (m/f/x)

Celonis
Remote
4 days ago
+31
You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI’s, providing an overview over the required actions and presenting in front of our customers’ management team. When the project is successfully implemented, it is your responsibility to initiate and drive our customers’ change management process to assure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials.

Client Services Specialist - WEST COAST BASED

Namely
Remote
5 days ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Technical Engagement Manager

Yext
Greater NYC Area
1 week ago
+38
As an Implementation Manager, you will be responsible for managing our client’s implementation experience. You will act as an expert on our platform and provide configuration assistance based on client requirements. Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on the power of location data, as we work to hit aggressive goals. We like to spend time together - we work hard and play hard.

Customer Success Manager

Amperity
Greater NYC Area
2 weeks ago
As a Customer Success Manager at Amperity, you will be a trusted strategic advisor to your customers. You will partner with them to identify their business goals, implement Amperity’s technology, build a roadmap to unlock business value by unlocking the power of their customer data, and help them embrace a new and better notion of customer identity across the organization.

Senior Manager, Strategic Development

Major League Baseball
Greater NYC Area
2 weeks ago
+48
Qualified candidates will be familiar with baseball presented in every format: On MLB’s digital products -- MLB.com, At Bat, MLB.TV, and Ballpark -- as well as linear TV broadcasts and in-stadium experiences. They will have a demonstrated ability to work and collaborate with a wide range of departments, from digital product development, to marketing, to club initiatives. Additionally, they will be comfortable with both quantitative and qualitative analyses, and have the ability to explain complicated concepts to audiences of varied understanding. Experience with tools such as Adobe or Google Analytics and Qualtrics, analytical software like RStudio and Alteryx, and programming languages like SQL, R, and Python is not mandatory, but is greatly preferred. Essentially, they will have proven success in leading or being a key contributor on a multidisciplinary team. 

Technical Drafting Engineer

Technical Training Manager

Unqork
Greater NYC Area
3 weeks ago
+47
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Technical Support Engineer

Braze
Greater NYC Area
3 weeks ago
+31
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Fulfillment Associate

DoorDash
Remote
3 weeks ago
+40
Training and coaching. Make sure new associates are set up for success and work safely and productively. Assess associate work performance and provide detailed feedback. Build an amazing work culture. Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.  Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules. Acquire ServSafe food handling card to ensure healthy and safe food handling processes are being followed.  Help improve operations.  Contribute ideas to improve our quality and customer experience.

Area Manager

Fulfillment Associate

Fulfillment Associate

Operations Associate

Better.com
Greater NYC Area
1 month ago
+23
Better.com is looking for motivated individuals to join our mortgage operations team. Our mortgage operations department is a dynamic team of Processing Expert Associates, Processing Experts, Mortgage Underwriters, and Closing Experts. This team owns the majority of the customer journey from application review to underwriting, and all the way to funding and closing the loan. This team is responsible for building, verifying, and approving all home loans while providing transparent and consistent service and support for our customers. Our Operations Associates share and manage a pipeline of loans across our mortgage operations team, utilizing our proprietary platform to collect, verify, and prepare documents to satisfy borrower files at every step of the loan cycle. The ideal candidate will be a highly organized communicator, capable of making sound decisions while maintaining composure in a fast-paced environment.  We are happy to speak with you about whichever operations role is the best fit based on your experience!

Customer Experience Associate (Entry)

Support Engineer

Nylas
Greater NYC Area
5 months ago
+47
Nylas is looking for an intelligent, ambitious and energetic individual to join our customer support team. Hundreds of businesses rely on the Nylas Cloud APIs to power their products, and your role will be critical in ensuring their sustained growth and success. You'll work with startup leaders and top technical talent within our industry to help them build robust applications using Nylas APIs.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,458
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,720
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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