Not specified NYC Startup and Tech Jobs

21

Customer Success Manager - Spanish Speaking

Talkwalker
Greater NYC Area
1 day ago
+18
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Technical Support Engineer

Cockroach Labs
Greater NYC Area
2 days ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Technical Support Engineer

Current
Greater NYC Area
2 days ago
+16
Identify and resolve issues, taking escalations from Tier 3 Support. Successfully debug and resolve issue requests through the use of varied ticketing, content and task management tools. Setup tools and monitoring systems. Write custom scripts, code samples and integration guides for CS use. Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
6 days ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Technical Operations Associate, Branded Apps

Vimeo
Greater NYC Area
6 days ago
+50
As a Technical Operations Associate, you will be tasked with helping maintain our portfolio of over 700 apps across the platforms that we distribute to. This includes working cross-functionally with Technical Program Managers, Account Managers, our mobile engineering teams, and enterprise clients to ensure the clients apps are kept up-to-date with all the latest features. The ideal candidate is detail and process oriented, able to multitask, and communicate across teams. 

Mailroom Clerk

Peloton
Greater NYC Area
1 week ago
+27
Peloton is seeking a Mailroom Clerk to assist the growing Workplace Team with employee and vendor mail. The Mailroom Clerk is responsible for opening, sorting and prepping all incoming mail and outgoing packages/correspondences. This individual should be organized and diligent, with strong attention to detail. This is a full-time position that is based out of Peloton’s NY HQ, and reporting to the Senior Manager, Workplace Operations.

IT Technical Business Analyst - Data Integrations

Office Manager/Executive Assistant

CLEAR
Greater NYC Area
1 week ago
+12
Reporting into CLEAR’s Chief of Staff, this position will provide support and assistance to our CEO, lead our team of EAs, and lead and support all corporate office functions across the company. The ideal candidate will be experienced in people and office management and C suite support.

Technical Support Specialist

BetterCloud
Greater NYC Area
1 week ago
+28
We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Executive Assistant

BCG Digital Ventures
Greater NYC Area
1 week ago
+24
The Executive Assistant will be working as part of a flexible team, providing high-level support to one Partner and 1-2 Directors inclusive of complex calendar management, travel management and expense reimbursement. The primary goals are to leverage the executives’ time, support the broader team, and successfully serve BCG’s clients.

Language Services Operations Manager

Smartling
Greater NYC Area
1 week ago
+18
As an Operations Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver all translation projects per Smartling’s quality and turnaround time commitments. Smartling is a cloud-based platform that enables businesses to translate content faster, better and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify, and WeWork use Smartling everyday to go global in over fifty languages.

Customer Experience Specialist

Current
Greater NYC Area
1 week ago
Current is seeking an Account Executive to join our team. Your primary role at Current is to be an advocate for the customer while directly impacting business goals by providing data to our product team. This is a great opportunity if you’re passionate about problem solving and the deep role it plays in shaping a product that customers adore. There will be an emphasis on fraud communications as well which may include potentially suspect users in order to prevent loss.

Business Operations Manager

Aircall
Greater NYC Area
1 week ago
+33
Aircall is looking for a Business Operations Manager in our NYC office to support strategic initiatives run by the Aircall executive team. Your role is to coordinate and accelerate the execution of large, transversal projects that involve multiple functions and teams.​ We are looking for a talented professional with strong project management experience that are comfortable operating in a fast-paced, dynamic environment, and interacting with senior-level executives.

Korean-Speaking Customer Success Manager

MaestroQA
Greater NYC Area
1 week ago
+28
You'll have the opportunity to be a key part of the formation and growth of MaestroQA's 1st international office. It is a requirement to be fluent in Korean and have a desire to live in Singapore. In this role, the core job responsibility will be helping this customer implement MaestroQA. This will require frequent visits to their office in Seoul. This includes helping them configure the MaestroQA workflow based on their requirements, training various team members on how to use the platform, listening to their product requests and communicating them back to the MaestroQA team internally, creating training documentation for them, and more.

Customer Success Associate

Ocrolus
Greater NYC Area
1 week ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Executive Assistant

IT Specialist 

DigitalOcean
Greater NYC Area
1 week ago
+25
You will play an integral role by administering IT for our employees and assisting our existing team and VP of Infrastructure IT in building out our Corporate IT infrastructure. This is an exciting opportunity to work at a high-growth, fast-paced cloud infrastructure startup where you’ll be able to wear multiple hats and directly see the impact you are making day-to-day.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
2 weeks ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Customer Success Manager US

Centrical
Greater NYC Area
2 weeks ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value. 

Executive Client Principal

ThoughtWorks
Greater NYC Area
2 weeks ago
Establish, build, and maintain long-term, value-based relationships with a growing number of senior client stakeholders. Farm and manage between one and three accounts at a time . Drive $30 million to $50 million in revenue per year from accounts to meet or exceed profitability targets. Ensure the creation and execution of existing account strategies, and build “win-win” value propositions at the company and individual levels.  Help develop a range of IP and best practices around client and portfolio development in order to build the client base into a significant strategic asset. Approach client executives as true business partners versus software delivery partners, expanding the company’s breadth and depth to its full potential. Drive offshoring as an integral part of the delivery method.

Customer Support Specialist

Latch
Greater NYC Area
3 weeks ago
Be the product expert and open to learning all facets of the business, product, and service offer. Clearly explain access technology and product details to stakeholders via email and phone. Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders. Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage. Coordinate and troubleshoot with stakeholders. Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released. Update management on customer related trends and suggest improvements.

Client Experience Associate

Movable Ink
Greater NYC Area
3 weeks ago
+31
The Client Experience Associate is an integral part of the Client Experience department, supporting the Client Experience Director and Managers in managing their clients. As a Client Experience Associate, you will get to work directly with some of the world’s best known brands, using Movable Ink’s Visual Experience Platform to power their marketing programs across email, web and display channels. In your first year you’ll be provided with technical training to learn front-end development skills, the technologies that underpin modern day websites and our Visual Experience Platform. You will also receive training in client management, presentation and communication skills and “go to market” knowledge as well as getting hands on with clients and projects. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $92,052
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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