Senior NYC Startup and Tech Jobs

35

IT Facilities Supervisor (West Region)

Peloton
Greater NYC Area
19 hours ago
+27
As an IT Construction, Field Supervisor you will be supporting the IT Construction efforts for Retail & Field Operations within your assigned region. A successful candidate displays excellence in a fast-paced team environment and possesses the best communication skills. You essentially have a high degree of familiarity over Infrastructure, AV and Security disciplines specifically with reference to the Construction business. You are also well-versed in the process of building Retail Stores and Field Operations while coordinating warehouse construction requirements. Your responsibilities will mainly include design support, schedule oversight, budget management, bid processes, vendor and partner management across your region.

Director, Enterprise Operations

Director of Business Operations

Senior Director, Corporate Wellness

Senior Manager, ODM

Director, Sourcing

Director, Logistics

Manager, Inventory Operations

Strategic Sourcing Manager- Mechanical

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Workforce Operations, Director

Ocrolus
Greater NYC Area
1 day ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

VP of Customer Success

Frame.io
Greater NYC Area
3 days ago
+45
As the Head of Customer Success at Frame.io, you are responsible for maximizing and accelerating customer value through adoption of the Frame.io Platform. You will build and lead a high-performing team, working cross-functionally with Product, Marketing, and Sales, to provide world-class customer experiences throughout the entire customer journey for all segments of our customers. This role will partner with Sales, Marketing, and Product to develop and execute strategies that drive the success of our customers and ultimately create lasting business impact through improved retention and growth. You will establish department level goals and metrics and establish systems to ensure that your team delivers in ways that are measurable and impactful. Additionally, you'll work collaboratively with leaders across the broader organization (Product, Marketing, Engineering) as an advocate for our Customers and business leader at Frame.io.

Incident Manager

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
DailyPay is seeking an Incident Manager to manage the coordinated resolution of major production issues and service outages (Rapid Response). The Incident Manager will work with stakeholders across the Engineering, Payment Operations, Support, and Partnership Management teams to ensure that major issues are resolved quickly and effectively. The Incident Manager will also lead all post-incident improvements, including scaling and iterating on the Rapid Response process and executing on learnings from post-mortems. The right candidate must have the ability to manage multiple projects at once, have clear and concise communication skills, and exhibit solid judgment and clear thinking under pressure.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
5 days ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Rider Experience Principal

Via
Greater NYC Area
5 days ago
+14
As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Senior Manager, Compliance

Cockroach Labs
Greater NYC Area
5 days ago
+41
Cockroach Labs is hiring a compliance and risk specialist to own and develop our InfoSec compliance program. This is a hands-on role where you’ll be interfacing directly with our customers and our internal security team. In this role, you’ll have an opportunity to make a significant impact by expanding our compliance program beyond SOC 2 compliance and scale up our compliance efforts as our customer base grows.

Chief of Staff (Client Implementations)

Cedar
Greater NYC Area
5 days ago
The Chief of Staff’s primary goal is to work closely with the Head of Implementations and act as a thought partner in regards to operation and strategy. In addition, the Chief of Staff will work collaboratively across several internal departments to manage processes and support any special projects, all with an emphasis on efficiency and personability.  Our ideal candidate is process-oriented, thrives on project management, and comfortable shifting focus and responsibilities depending on needs as they arise. As a counterpart to the Head of Implementations, the ideal candidate must be able to own internal operations and act as a reliable partner to the overall success of the Implementation team. This role is perfect for someone who wants to add immediate value to Cedar’s internal processes, build relationships and work closely with leadership across teams, and gradually take on more responsibilities over time. 

Head of Enterprise

Citizen
Greater NYC Area
5 days ago
+37
Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Work with product customers and the internal product team to define and refine the MVP product. Collaborate closely with Product and Engineering to develop specific features and services for the enterprise offering. Partner with product and finance to drive pricing strategy. Develop and execute sales strategy. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in the market. Build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business.

Client Director - Financial Services

Unqork
Greater NYC Area
6 days ago
+47
No-code ability to develop user experience, workflows, rules and integration layer through configuration. Paper processing and data extraction digitization through heavy use of machine learning. Easy plug and play integration with internal systems and external data providers. Advanced analytics to provide insights on productivity and operational risk.

Procurement Manager

Client Director - Insurance

Director, Solutions Architect - Delivery

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Director, Customer Success Operations

Load 4 more jobs8 jobs at Unqork

GM, Physical Access

CLEAR
Greater NYC Area
6 days ago
+12
The GM, Physical Access will act like a founder, taking ownership for the creation, development, and, ultimately, success of an entirely new business vertical at CLEAR focused on delivering a more secure physical environment via frictionless experiences for those who interact with them every day. 

Director of Network Operations

Talkspace
Greater NYC Area
6 days ago
+22
We are looking for an experienced Director of Network Operations to join our Network and Clinical Quality team. This role would be responsible for overall management of network capacity management and recruitment functions at national telehealth company. We are looking for someone who can streamline and optimize network functions, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Enterprise Customer Success Manager

Bizzabo
Greater NYC Area
1 week ago
+28
We are looking for a strategic, customer centric, and results-driven Customer Success Manager to manage our new and established enterprise customers. Among our customers are the world’s most innovative companies and brands (Uber, Bloomberg, Amazon, Electronic Arts just to name a few).  

Senior Manager, Media & Entertainment Consulti…

EPAM Systems
Greater NYC Area
1 week ago
+42
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Manager, Media & Entertainment Consulting. Scroll down to learn more about the position’s responsibilities and requirements. As part of our Business Consulting Practice, the Senior Manager, will work across various technical business units, consulting groups, partners and clients to support the delivery of Media & Entertainment solutions at EPAM.

Customer Success Lead

CreatorIQ
Greater NYC Area
1 week ago
+38
• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms. • Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption. • Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions. • Build strong relationships key stakeholders to drive valuable partnership and growth opportunities. • Collect client feedback to enhance the value of our evolving platform. • Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients.

Head of Customer Success

Resy
Greater NYC Area
1 week ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Risk Manager

Via
Greater NYC Area
1 week ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Director of Client Engagement

Kin + Carta
Greater NYC Area
1 week ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

Head of Industry, Retail

Yext
Greater NYC Area
1 week ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,458
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,941
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $129,405
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $178,943
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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