Senior NYC Startup and Tech Jobs

8

CX Quality, Training, and Development Manager

Harry's
Greater NYC Area
3 days ago
+37
As the Manager of Quality, Training, and Development, you will drive our value of "Improve, Always" within the CX Team and be responsible for defining and delivering the best possible customer experience for Harry’s customers. You will oversee a team that monitors the quality of customer interactions, identifies opportunities for improvement to our policies and training, and develops training content to support new initiatives and changes to our business. You will also be responsible for supporting CX Team Leads on how to coach, mentor, and develop CX Associates. In addition, you will work closely with the full-company Learning and Development Manager to design and create programs that will nurture talent within our CX team to contribute to other functions across Harry’s. 

Senior Manager, Enterprise Systems

Head of Direct-to-Consumer, North America

Director, Global Logistics

Executive Assistant

Better.com
Greater NYC Area
3 days ago
+23
We are looking for someone who is excited about working with a high performing team in a fast-paced environment. We are expanding upon our EA team and require additions who are comfortable with variability in their personal responsibilities, and are tried and true team members. This person must exercise discretion when handling confidential information and pay close attention to detail in tackling administrative functions.

Processing Expert Manager

Director of Facilities

Lead SOC Analyst

Director of Fraud and Risk Operations

Ellevest
Greater NYC Area
4 days ago
+32
As Director of Fraud & Risk Operations, you will own the fraud risk management function at Ellevest. Reporting to the CTO, you will play an integral role in designing and implementing policies and procedures for client on-boarding including OFAC/KYC, fraud, AML, payments, and ACH risk. As the first member of our Fraud & Risk team, you will also define and implement necessary risk workflows, rules & models and be deeply involved in the development

Head of Business Operations

Luminary Labs
Greater NYC Area
1 week ago
+36
Luminary Labs seeks an operations leader to ensure that our boutique consultancy maintains a high standard of operational and financial integrity while delivering on its strategic goals. Reporting directly to the CEO, you will have full oversight of all back-office functions (Finance, HR, IT, facilities, legal). This role currently has two direct reports. About you You have strong business operations chops and have superflexed across Finance,

Director of Customer Experience

Talkspace
Greater NYC Area
1 week ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role is responsible for the overall customer support experience at Talkspace. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

General Manager

Betterment
Greater NYC Area
1 week ago
+46
Betterment for Business is an award winning 401(k) partner that works as hard for your money as you work to earn it. We’re seeking a General Manager to lead a customer-focused b2b business. Our story is one you get - and you’re excited to tell it. We started this business out of frustration with the lack of innovation in the 401k space, and a desire to bring the same values and service available to our retail customers to the employer space. You understand that success is not just about hitting our sales goals today, but empowering an organization to scale for years to come. We have ambitious goals - to be the fastest growing offering in the market - and you’re looking for exactly that sort of career-defining challenge. 

Director, Client Success

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Director, Growth

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,468
Min: $31K
Max: $88K
Office Manager $62,895
Min: $40K
Max: $105K
Operations Associate $63,259
Min: $35K
Max: $150K
Sales Operations Analyst $65,440
Min: $30K
Max: $119K
Desktop Support $74,600
Min: $44K
Max: $118K
Technical Support $76,182
Min: $30K
Max: $169K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $79,866
Min: $40K
Max: $150K
Business Analyst $87,097
Min: $12K
Max: $167K
Business Intelligence Analyst $90,209
Min: $55K
Max: $150K
Operations Manager $93,452
Min: $45K
Max: $250K
Marketing Operations Manager $95,667
Min: $67K
Max: $160K
Senior Business Analyst $103,911
Min: $74K
Max: $175K
Sales Operations Manager $110,333
Min: $50K
Max: $180K
Director of Operations $126,627
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $179,606
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

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