Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

239

Patient Success Admin

Quartet Health
Greater NYC Area
22 hours ago
+32
Follow operational workflows and market nuances to provide administrative support including referral review and coordination, data entry, and mailings. Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems. Excellent time management skills and ability to multitask and prioritize work. Meet daily productivity targets and ensure quality of output on administrative tasks. Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.

Head of Sales & Marketing - Stealth Memory Car…

BCG Digital Ventures
Greater NYC Area
1 day ago
+24
Oversee development and execution of the company's sales & marketing strategy. Define and build out the venture's B2B organizational structure focused on acquiring assisted living residences. Define strategy for building out the B2C structure and hire a marketing team to drive customer acquisition with a focus on digital marketing. Assess, build and manage a sales pipeline of targets across relevant channels to deliver on the company's growth objectives. Work closely with Product/Engineering and Finance/Operations teams to bring market/customer needs and feedback into the product roadmap, and to align with growth strategy and requirements. Cultivate alternative business models, such as strategic partnerships, to optimize the delivery of the company's offerings in a variety of market segments. Oversee the development of the KPI's and assessment systems to continually monitor the success of the marketplace; update operational plans accordingly based on data-driven analysis. Actively maintain a detailed perspective on the assisted living industry and the competitive landscape, specifically regarding tech-enabled products in the space.

Chief Executive Officer - Stealth Memory Care Startup

CEO - Pet Insurance Startup

CEO Stealth Healthcare Startup

Senior Relationship Manager - Pet Insurance Startup

Head of Services and Operations, Stealth Healthcare Startup

Load 2 more jobs6 jobs at BCG Digital Ventures

Customer Support Associate (Part Time, Remote)

Squarespace
Greater NYC Area
1 day ago
+31
The Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with billing or their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This role will be remote (work from home), with the exception of on site training and periodic on site coaching and mentoring sessions. This role will be part time, with schedules that range from 8-24 hours a week. 

Executive Assistant to Chief People Officer

Head of International Strategy & Operations

Trust & Safety Specialist

GRC Analyst

Technical Product Support Specialist

Head of CRM

Load 3 more jobs7 jobs at Squarespace

IT Operations Manager

Cockroach Labs
Greater NYC Area
1 day ago
+20
We are looking for an IT Operations Manager to create and maintain simple and intuitive technology experiences across our internal systems and products. This is an incredible opportunity for a seasoned IT leader to make their mark on a growing team. You will lay the foundations for our distributed expansion, and ensure infrastructure improvements align with company goals and be a champion of our culture of transparency and respect. You are a team player with the ability to collaborate effortlessly with multiple, sometimes distributed, stakeholders to develop creative solutions.

Customer Experience Associate

The Farmer's Dog
Greater NYC Area
1 day ago
+11
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology,

Client and Technical Services Analyst

Welocalize
Greater NYC Area
1 day ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Director of New Initiatives

Cedar
Greater NYC Area
2 days ago
The Director of New Initiatives will work with senior leadership to conceive, evaluate and develop strategic partnership opportunities that create value for Cedar. Our target market includes hospitals, physician groups, laboratory companies, and other healthcare providers. You will primarily be working to build partnerships with payers, integrated delivery network (IDNs), large employers, and other channel partners. The ideal candidate is a strategic thinker, commercially-oriented, comfortable navigating senior-level relationships within large organizations, and can manage complex projects in collaboration with multiple business functions.

Head of Client Solutions

Cedar
Greater NYC Area
2 days ago
We are looking for an entrepreneurial leader with experience in people management and client service. Being process and metrics-driven is as important as having excellent people leadership skills in order to maintain high team morale. The Head of Client Solutions will need to be strategic to think through new ways to improve the organization and be a thought partner to other leaders within the company.

IT Support Specialist

Cedar
Greater NYC Area
2 days ago
Cedar is growing quickly! The IT Support Specialist will play an important role in helping to onboard and support employees. You’ll work in a fast paced-startup and partner with the People Ops, DevOps, and Security teams to deliver a best in class IT environment for the Cedar workforce. We believe in automation, in doing the right thing by default, in making our users as productive as possible while taking security seriously and implementing smart controls. To support those goals, we strive to only hire the best and we expect that our IT Support Specialists will be motivated to gain experience in DevOps or TechOps skills and work towards becoming an Engineer in one of the disciplines.

User Success Trainer

Cedar
Greater NYC Area
2 days ago
Collaborate with commercial and implementation teams to facilitate end user training. Tailor end user training documents (manuals, videos and scripts) to current client needs. Create and drive best practice solutions and methodologies for user success to exceed client expectations and to increase product support efficiencies. Collaborate closely with Account Management on the “health” of a client. Advocate for our users internally and work closely with cross-functional teams to define ways to continually add value to the patient experience. Identify user pain points and communicate client feedback to the commercial, engineering, and product teams. Influence future product development and help identify functionality that will increase patient satisfaction and reduce support requirements. Create processes and procedures that will allow scalable user support to clients.

Application Support Engineer

AlphaSights
Greater NYC Area
2 days ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (TechOps) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Associate Program

AlphaSights
Greater NYC Area
2 days ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Associate Program- January 2020 (New York)

AlphaSights
Greater NYC Area
2 days ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Experienced Associate Program

AlphaSights
Greater NYC Area
2 days ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Mandarin-Speaking Associate

AlphaSights
Greater NYC Area
2 days ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Vendor Manager, Language Operations

AlphaSights
Greater NYC Area
2 days ago
+36
We’re looking for a driven and detail-oriented Vendor Manager to oversee and lead AlphaScribes’ community of remote transcriptionists, language professionals and transcription vendors. You will partner with other functions, such as Recruiting and Communications, to recruit the best language professionals, onboard and train new members, while promoting current or developing new incentive programs and motivational messaging. In your role as a Vendor Manager, you’ll have the opportunity to develop, grow and improve the effectiveness and quality of AlphaScribes’ remote language professionals and vendors. You’ll be expected to take ownership of the relationships, engage with the community and deliver outstanding outcomes for AlphaSights as a result.

Customer Success Director

Bizzabo
Greater NYC Area
2 days ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Manager

Aircall
Greater NYC Area
2 days ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Customer Support Associate

Aircall
Greater NYC Area
2 days ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Client Solutions Lead - Media (Senior Account Mana…

Foursquare
Greater NYC Area
2 days ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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