Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

234

Senior Customer Success Manager

Talkwalker
Greater NYC Area
5 days ago
Senior Customer Success Manager New York, New York We are looking for a US - Senior Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements,

Customer Experience Associate

The Farmer's Dog
Greater NYC Area
5 days ago
+11
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology,

Junior Customer Success Associate

Policygenius
Greater NYC Area
5 days ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Customer Experience Associate

Updater
Greater NYC Area
5 days ago
+18
As our Customer Experience Associate, you’ll be on the frontline to help us understand how we can improve all aspects of our product and service, as well as help us to build out processes to streamline and share customer insights with our Product team. A typical day will include responding to user inquiries via phone, email, live chat, and social media, researching and updating our partnership databases, helping to connect users to reputable moving companies, brainstorming proactive customer engagement campaigns, and more. Best yet, you’ll work alongside an extremely dedicated and motivated team that’s truly dedicated to your success.

System Engineer

Celonis
Greater NYC Area
6 days ago
+12
This role will be the first dedicated internal IT employee in the US and will be reporting to our IT team at our HQ in Munich. You will be based out of our NYC office and also responsible for supporting all regional offices and remote employees in the US.  

Account Planner

Tribune Publishing
Greater NYC Area
6 days ago
A Digital Sales Planner acts as the primary point person for the execution of all Digital campaigns.  This role is responsible for the coordination of all digital advertising campaigns which include the submission of proposals, assisting management and sales teams with client needs, and working with Marketing, Creative, and Ad Operations teams on implementation and execution.  Digital Sales Planners work closely with Sales Associates, Sales Reps, Digital Sales Managers, Marketing, Ad Operations, and other internal teams to provide clients with the most efficient and effective experience when partnering with their respective tronc property.

Underwriter, Health Insurance

Justworks
Greater NYC Area
5 days ago
+31
As an Health Insurance Underwriter are someone from a health insurer or broker that has experience with underwriting small group health insurance. As an Underwriter you will analyze and evaluate data, ensure compliance with published guidelines, and make pricing determinations to retain and grow a profitable book of business. In addition, you are also someone that can quickly hit the ground running and enjoys being in a fast moving iterative environment with a strong culture.

Director, Platform Partnerships - ODX

OnDeck
Greater NYC Area
6 days ago
+26
In this role you’ll be the general manager of a client relationship, owning all key deliverables, strategy, and KPI’s. You will drive our roadmap with a client bank and be the point person focused on launching new programs with a first-time client. Expectations include executing on complex partnership roadmaps which encompasses both day-to-day execution of initiatives and also strategic decisions, all with an eye towards driving loan growth for our client banks. The key challenge is to understand how a client bank’s needs map against our platform capabilities and then to make it happen. You’ll be spending a lot of time with the client and travelling to the client site. Success in this role also relies on partnering with product managers and engineering teams internally as the voice of the client. Overall, this role reports into the Business Development/Partnerships function and will be a key contributor to bolstering our standing as the leading provider of digital solutions to banks.

Customer Engagement Associate

Custora
Greater NYC Area
6 days ago
+15
Customer Success Associate About us:

Sales Development Representative

JW Player
Greater NYC Area
6 days ago
+19
A Sales Development Representative (SDR) at JW Player fills the vital role of qualifying, educating, and nurturing Inbound Marketing leads. Reporting to the Lead Sales Development Representative, this role offers the opportunity to learn JW Player’s sales process while gaining the necessary skills to grow into a Sales Development Representative and beyond in JW Player’s world class sales organization. In this role, you will: Respond, qualify,

Director of Customer Engagement

Custora
Greater NYC Area
6 days ago
+15
Director of Customer Engagement About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of

Customer Partnerships Coordinator

Squarespace
Greater NYC Area
6 days ago
+21
Squarespace is looking for a Customer Partnerships Coordinator that will work at the intersection of talent spotting and marketing. Your role will be to to continually surface brilliance from our customers, facilitating the inclusion of their work in Squarespace creative content and marketing materials. With a natural eye for great design and an instinct for recognizing captivating stories, the Talent Curator will seek out best-in-class website examples through extensive research, catalogue them and correspond with customers.

Zendesk Administrator

Zendesk Administrator

Technical Product Support Specialist

Director, Command Center Operations

Pager
Greater NYC Area
6 days ago
+13
Pager is looking to hire a Director of Command Center Operations to oversee, manage and direct command center functions including workforce management, training and content, operations and quality management. You’ll be working in a fast-paced collaborative environment with the Operations team whose focus is on strategic operations management. You will also have a strong partnership with our business development, product and engineering teams to drive, create and maintain the best patient experience with our diverse portfolio of clients

Customer Success Manager (German Fluency)

monday.com
Greater NYC Area
6 days ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Success Manager (French Fluency)

monday.com
Greater NYC Area
6 days ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Associate Director of Client Strategy

Movable Ink
Greater NYC Area
6 days ago
+18
Closely align themselves with the CX teams of 15-20 strategic accounts to understand their email programs, goals and intelligent content efforts to date. Devise and sell in integrated client strategies which map to client near-term revenue and performance goals - and support MI growth and churn prevention objectives. Collaborate closely with Business Development team supporting integration strategies with third party platforms and services and PMO on implementation plans. Develop and own close relationships to senior clients (VP and above). Act as a subject matter expert on all topics related to email marketing trends and best practices. Author original research and vertical specific content on a monthly basis to support broader CX Account Team. Present at industry events, QBRs, internal education events. 

Director of Real Estate

Domio
Greater NYC Area
6 days ago
+18
The Director of Real Estate will help lead Domio’s Real Estate Investments team to be the global leader in apartment-hotels. He or she will oversee and manage the expansion of the portfolio by rapidly growing our supply of profitable Domio properties. This person will lead the team to make the best investment decisions on behalf of Domio and will create customized apartment-hotels by master leasing best-in-class buildings.

Chief of Staff

theSkimm
Greater NYC Area
6 days ago
The Chief of Staff is responsible for providing recurring strategic support for the co-founders/co-CEOs as well as project management and execution of a variety of special projects. This role works closely with the executive team, senior leadership, PR, marketing, finance, and people team, as well as with the founders' support team. The Chief of Staff is responsible for supporting and translating the priorities of the co-CEOs and therefore your priorities are dependent on the priorities of the co-CEOS and of the team supporting them. Your job is to use your institutional knowledge of the brand and industry to fill holes and provide support where needed to buoy the executive leadership team and founder initiatives.

Strategy Analyst, Customer Success

Quartet
Greater NYC Area
6 days ago
+24
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs within each market, in support of our overall program and customer-driven objectives.

Receptionist

Cubist Systematic Strategies
Greater NYC Area
6 days ago
+11
About Cubist Cubist Systematic Strategies is one of the world’s premier investment firms. The firm deploys systematic, computer-driven trading strategies across multiple liquid asset classes, including equities, futures and foreign exchange. The core of our effort is rigorous research into a wide range of market anomalies, fueled by our unparalleled access to a wide range of publicly available data sources. Job Description Answer and screen

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Operations Associate $58,260
Min: $35K
Max: $150K
Office Manager $58,367
Min: $40K
Max: $80K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $73,273
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Business Analyst $83,426
Min: $12K
Max: $145K
Operations Manager $86,481
Min: $50K
Max: $125K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,500
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $119,475
Min: $55K
Max: $200K
Director of Customer Success $134,813
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+31
HR Tech, Payments

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