Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

192

Business Operations Manager

Simon Data
Greater NYC Area
4 days ago
+27
Create and implement our pricing strategy. Assess new growth and engagement opportunities. Partner on key client initiatives. Formulate and test engagement strategies (e.g. QBRs, upsell strategy). Board/investor materials. Shape our Business Intelligence function. Create infrastructure across the org that will sustain our growth.

Senior Enterprise Account Manager

Riskified
Greater NYC Area
4 days ago
+19
Our Account Managers are the face of Riskified to our merchants. Your goal will be to learn as much as possible about their business and be our in-house expert on their workflows and needs. As a Senior Account Manager, you'll be expected to proactively manage the business through periodic on-site reviews and web conferences.

Solutions Engineer

Quovo
Greater NYC Area
4 days ago
+10
A Solutions Engineer is responsible for demonstrating to customers that Quovo’s products and architecture will address their business needs, overcoming all technical objections throughout the sales process, and ensuring a successful transition through the post-sale stage of the customer lifecycle.

Client Operations Analyst

Quovo
Greater NYC Area
4 days ago
+10
Quovo is hiring an entry-level Client Success Associate to help onboard new clients and provide top-notch client support for any questions or issues our clients have. This is a great opportunity for a recent college graduate with superb communication skills looking to join a fast-growing technology startup. The role will sit on the Operations team but will also work closely with the Business Development team—giving the incumbent cross-functional exposure and an excellent vantage to learn about the business.

Zendesk Systems Administrator and Analyst

Vimeo
Greater NYC Area
4 days ago
+49
Own maintenance for Vimeo’s Zendesk configuration, including troubleshooting bugs in current workflows and custom apps, across all support teams. Drive optimization by documenting pain points and feature requests surfaced by agents across all support teams. Work with the Head of Operations and Support Engineer to develop new workflows and custom Zendesk apps. Vet third party apps that could potentially improve the support experience our our agents or users. Generate weekly or monthly metrics reports for all support managers and ad-hoc reports when requested by department leadership. Develop a strong relationship with our partners at Zendesk to ensure any problems on their platform are resolved with minimal business impact.

Technical Support Specialist, Platform

Director, Account Management

IT Operations Manager

New Classrooms
Greater NYC Area
5 days ago
+11
About the Role The IT Operations Manager is responsible for the daily support of all aspects of the organization's technology environment including software, hardware, network, account management, and A/V.  This full-time role ensures that all New Classrooms employees (both local and remote) receive friendly and proactive technical support, and reports to the Vice President of Technology. About You You want your work to make a positive

Operations Manager

Headout
Greater NYC Area
6 days ago
As a part of our New York leadership team, the Operations Manager will be directly responsible for the operations, growth and the reach of the Headout brand in the city.  We are seeking an all-around athlete who can take on a broad range of responsibilities. These include anything from creating a partner acquisition strategy to generating local consumer insights to managing on-ground operations and everything in-between! 

Customer Experience and Operations Coordinator

PHIDO
Greater NYC Area
6 days ago
+16
PHIDO is the Digital Solutions Division of Phillips Pet Food and Supplies, the leading distributor in the pet industry. We are looking for an energetic, positive, hungry person to join our team as CX Coordinator. In this role, you'll serve as the focal point for all things Endless Aisles operations-related. This includes proactively managing the day-to-day interactions with retailers who are using our technology. You will be responsible for

Sr Manager, Operations

Rent the Runway
Greater NYC Area
6 days ago
+38
The Senior Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Senior Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Team Lead, Operations

Rent the Runway
Greater NYC Area
6 days ago
+38
The Team Lead is responsible for a specific department within a fulfillment and distribution environment. They lead a team of associates around safety, production, cost and quality all while driving a positive employee experience. A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Director, Operations

Rent the Runway
Greater NYC Area
6 days ago
+38
The Director of Operations is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their teams across shifts to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. The Director of operations is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Senior Manager, Transportation (Supply Chain: Drop…

Rent the Runway
Greater NYC Area
6 days ago
+38
The Senior Manager, Transportation (Supply Chain: Drop Box / Lockers) is responsible for executing and scaling Rent the Runway’s transportation network strategy. In this role, you will be responsible for engaging multiple business partners both internal and external to ensure best in class customer experience across multiple carriers and distribution centers.

Customer Experience Associate

Rent the Runway
Greater NYC Area
6 days ago
+38
Rent the Runway is looking for Full-Time - Customer Experience (CX) Associates to join our growing team at our Dream Fulfillment Center in Secaucus, NJ. CX lives and breathes our mission of empowering our customers to feel amazing. We've been called fit gurus, personal stylists, shipping virtuosos, and even fashion therapists. From styling advice to troubleshooting orders to offering a confidence boost when needed, we're ready to help with anything. Our CX Associates are the heart of our business and have a major impact on our continued success. You will be working with a great team with supportive team leaders.

QA Learning and Development (GCP/ICH) - Open Level

TrialSpark
Greater NYC Area
6 days ago
+20
Our Quality Assurance (QA) team at Trialspark is looking for an experienced Director, Learning and Development (GCP/ICH) to create and drive a comprehensive learning strategy across TrialSpark aligned with our mission and sustain our culture of high performance and quality. This role is embedded in our Quality Assurance organization to deliver learning solutions that ensure proper oversight and compliance with Good Clinical Practice (GCP), International Conference on Harmonization (ICH) guidelines, Health Authority regulations, quality parameters and effectiveness checks, safety of patients, data integrity, and business goals.

Director of Consumer Insights, Harry's Ventur…

Harry's
Greater NYC Area
6 days ago
+17
The specific mandate of the Director of Consumer Insights will vary from investment opportunity to investment opportunity. He/she will work collaboratively with the VP, Ventures to recommend an insights plan to test key hypotheses at each stage of market, consumer, brand and product diligence including when and how to leverage specific insights tools. He/she will then lead the development and execution of key consumer insights activities including end to end execution and synthesis of consumer interviews, quantitative consumer surveys, market segmentations, concept/brand testing, etc. He/she will work collaboratively with the Ventures team to ensure that his/her work integrates in real time with Ventures investment diligence findings, and that key consumer insights learnings and recommendations are seamlessly integrated into broader investment evaluation. The Director of Consumer Insights will also synthesize lessons learned from insights executions for new brand investment opportunities and use those learnings to advise the Ventures and Labs team on how to improve the efficiency and efficacy of investment diligence and brand launch. Finally, the Director of Insights will also assist in building out the insights plan for new brands, playing a pivotal role in codifying how to assess early brand and consumer awareness and resonance to enable new brand success post-launch.

Executive Assistant to the Chief Commercial Officer

DTC Director (Flamingo)

Director of Distribution, North America

Director, Customer Experience

Executive Assistant to Executive Leader

Load 2 more jobs6 jobs at Harry's

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
6 days ago
The CLEAR customer base is rapidly growing and we are looking for a well-rounded individual who amplifies our team’s diverse work experience. The ideal candidate has strong verbal and written communication skills, loves helping customers, is task oriented, and loves solving problems. You have a penchant for providing white-glove service to achieve a higher standard of excellence for our customers. You are innately motivated and passionate about CLEAR’s overall vision and you infuse others with that passion.

VIP Corporate Entertainment Travel Agent – New Yor…

Rollinglobe
Greater NYC Area
6 days ago
Offering expert advice in all aspects of Business Travel. Work within given deadlines and ensure all client budgets and requirements are met. Manage Entertainment client travel logistics ensuring accuracy and the highest level of service at all times. Develop and maintain excellent customer relationships, ensuring the highest possible standards at all times. Service all travel requests to the highest standards from inquiry to reconciliation including air, hotel, car, rail and/or ancillary services. To issue air tickets and perform re-calculations of international and domestic airfares. Create and maintain client profiles and adhere to company policy. Deal with post booking inquiries, rectifying any requested changes and efficiently processing reissues and refunds, where applicable. Assist with any Client ad hoc requests.

Manager, Inventory Innovation

Rent the Runway
Greater NYC Area
6 days ago
+38
As Manager, Inventory Innovation your core focus will be helping partners and internal stakeholders understand opportunities to continue to drive inventory performance and innovation. This is an opportunity for a highly organized, driven, enthusiastic person to understand new business models and how we drive outsized growth in them for us and our partners. You will play an important part in scaling inventory and coming up with new and creative ways to work to ensure the future potential of Rent the Runway, including our fulfillment network, retail strategy, partnerships, category innovation, and new markets. You will be a key partner to a small cross-functional team dedicated to rapidly innovating our sourcing model. In doing so, you’ll have the unique opportunity to help build a new business line for Rent the Runway from the ground up.

Customer Success Representative - 11:00 a.m. - 8:0…

Justworks
Greater NYC Area
6 days ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Strategic Operations Lead (NY)

Paxos
Greater NYC Area
1 week ago
+22
We are looking to hire a Strategic Operations Associate to help support firm-wide business operations and strategic infrastructure development and support for Paxos globally. The role will be a unique blend of both developing and delivering best in class business operations including asset settlement, reconciliation, analytical reporting and customer interaction. In addition, this person will be a key participant in special projects and strategic initiatives across the various products and stakeholders within Paxos, including crypto assets, securities and precious metals. Because we are operating in a highly dynamic and diverse environment, we’re looking for someone smart with a knack for learning quickly and executing efficiently. This role offers someone a seat at the table to effect change and bring innovation to a stale infrastructure in the global financial infrastructure. This is a global role that involves interaction, projects and multifunctions that spans the New York, Singapore and London based Operations teams and will report to the Operations Director based out of New York.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,659
Min: $35K
Max: $150K
Office Manager $60,407
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $73,953
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,424
Min: $45K
Max: $125K
Business Analyst $85,521
Min: $12K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $122,761
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+5
AdTech, Software
+24
Angel or VC Firm, Artificial Intelligence

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