Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

267

CRM Business Analyst

GroundTruth
Greater NYC Area
3 days ago
+21
CRM Business Analyst (Temporary) Strategy & Operations | New York, NY GroundTruth is the leading global technology platform driving in-store visits and sales by leveraging location as the primary source of intent. We believe in the power of place. Build your brand, increase sales and grow your business by building off what real people are doing in the real world, mapped using our proprietary Blueprints technology. Through its data foundation,

Customer Support Representative

Riskified
Greater NYC Area
3 days ago
+19
We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team. The role is full-time with a flexible schedule, including evenings, and occasional weekends. As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

IT Specialist

Riskified
Greater NYC Area
3 days ago
+19
In this role, you will report to our IT Manager in our Tel Aviv office and will be responsible for ensuring that our information technology systems function smoothly and securely to support the company as a whole. We are looking for a service oriented professional with strong communication skills, a detailed knowledge of best practice processes and an excellent technical understanding of IT in a Mac environment. You will work in an open, casual environment for a rapidly growing startup, responding to and resolving requests from internal employees, setting up new computers and providing basic IT support.

Global Head of Administration

Riskified
Greater NYC Area
3 days ago
+19
We are looking for an experienced Global Director of Administration to oversee administrative staff and operations, travel program and facilities management. The ideal candidate will also be responsible for Riskified’s global real estate and facilities planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, vendor management and purchasing. To be successful you should have excellent general and project management skills, communication skills, extensive office and facilities management experience and be well-versed in office procedures and policies. The goal is to ensure all general office support activities are carried on efficiently and effectively to allow the other operations to function properly and seamlessly support the growth of the company.

Receptionist/Travel Coordinator

Riskified
Greater NYC Area
3 days ago
+19
We are looking for a Receptionist to join our NYC Administration team! In this role you will work closely with our Executive Assistant and Office Manager to ensure a warm, welcoming, and positive experience for all guests coming into the Riskified office. This position requires excellent communication skills, a positive attitude, and a high level of organization in an ever-changing environment. You will communicate regularly with many teams internally, in addition to guests as they arrive.

Salesforce Administrator

Remesh
Greater NYC Area
3 days ago
Remesh is looking for a motivated Salesforce Administrator to ensure we have the best processes in place to enable our revenue and product organization’s success. We will rely on you to implement applications that will maximize efficiencies and extend the capabilities of our current environment. As our Salesforce Administrator you will partner with 3rd party partners and our heads of Marketing, Sales, and Customer Success to design, develop and deliver real-time solutions that support Remesh's business processes.

Medical Director

TrialSpark
Greater NYC Area
3 days ago
+20
Background TrialSpark is a technology company that brings new medical treatments to patients faster by reimagining the clinical trial process. We’re fundamentally changing how clinical trials are run, rethinking the trial process both from a technology and operational perspective. To achieve this, we’re bringing together talent from top technology, CRO, and biopharma companies to work side by side. Job Description The Medical Director will be

Executive Assistant - Health Solutions

WW (the new Weight Watchers)
Greater NYC Area
4 days ago
+22
We are seeking an Executive Assistant who is articulate and well-organized with a solid administrative background to support two extremely busy executives and their teams. This individual will coordinate and maintain schedules, travel, projects, and other tasks as assigned by the Health Solutions team. The ideal candidate must be flexible, proactive, and have superb problem solving and critical thinking skills. They must also have an enthusiasm for working in a dynamic team environment with a strong, fun and fast-moving culture.

Sr. Strategic Initiative Manager, Operational Excellence

Manager, Behavior Change

Email Platform Engineer

Network Engineer, Platform Ops & IT

Director, Clinical Research and Behavior Change

Director, External Communications

Executive Assistant - Business Development

Director, Facilities

Load 5 more jobs9 jobs at WW (the new Weight Watchers)

Enterprise Operations Specialist

Stack Overflow
Greater NYC Area
4 days ago
+30
The Enterprise Operations Specialist will have an impact on the daily operations of the Stack Overflow Enterprise revenue organization. They will work directly with the Managing Director of Enterprise to ensure new clients, renewing clients and the sales team are all properly supported.

Customer Support Associate

Transfix
Greater NYC Area
4 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
4 days ago
+14
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Program Associate

Entrepreneurs Roundtable Accelerator
Manhattan
4 days ago
Entrepreneurs Roundtable Accelerator (ERA) is seeking a Program Associate to join our team in supporting our accelerator’s operations and building ERA’s community platform.   About ERA: ERA (http://eranyc.com) is an early-stage investment fund and technology accelerator in NYC. Since 2011, ERA has invested in 180+ companies through its accelerator platform. Its portfolio companies are currently playing leading roles in the evolution of

Office Manager/IT Support

Dailymotion
Greater NYC Area
4 days ago
+28
In this unique role, as Office Manager/IT Support, you will be the go to for all office related requests and work closely with our remote and local staff. You’ll also be working on strategic projects both independently and in coordination with human resources. You will also provide level 1 support on IT and A/V related issues including troubleshooting, directory management, inventory management and event setup.

Zendesk Admin / Support Operations Engineer

Collibra
Greater NYC Area
4 days ago
+34
Proactively identifying the tools, materials, software and environments necessary for the Support Team to ensure time to issue resolution is accelerated. Evaluating Zendesk usage and statistics to identify opportunities for scaling and improvement of taxonomy. Maintenance and oversight of the numerous Support integrations and systems (Zendesk, Salesforce, WordPress, Bookly). Collaborating with Support Ops Manager, and Support Managers to (a) decrease new hire ramp time by providing structured onboarding of tools and enablement on procedure and process and (b) aid in the process management of escalations to Engineering Ops. Define processes to establish and monitor problem management performance metrics & key performance indicators. Evaluating NPS, Customer Satisfaction and other metrics to identify pain-points in order to proactively address customer needs. Building out integrations to streamline operations, increase automation, and mitigate the necessity for manual intervention.

Sr Manager, Operations

Rent the Runway
Greater NYC Area
4 days ago
+38
The Senior Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Senior Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Sponsor Relationship Manager

Vestwell
Greater NYC Area
4 days ago
Vestwell is expanding and we’re excited about adding a Plan Sponsor Relationship Manager to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to be the primary point person for guiding a plan sponsor through the process of onboarding and administering their plan with Vestwell. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs doing plan designs and managing the conversion and onboarding process.

Product Support Engineer

Bluecore
Greater NYC Area
4 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

Director of Information Technology (IT)

BetterCloud
Greater NYC Area
4 days ago
+20
BetterCloud is the first SaaS Operations Management and Security Platform, enabling IT and Security to centralize, orchestrate and operationalize day-to-day administration and control for SaaS applications. We believe firmly in the transformative impact of IT, and that BetterCloud can help IT transform SaaS management and security across our thousands of customers worldwide. We are a high energy, fast growing, and collaborative company seeking a

Director of Technical Support

BetterCloud
Greater NYC Area
4 days ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Associate Manager, Customer Experience Operations…

Rent the Runway
Greater NYC Area
5 days ago
+38
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $60,063
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,526
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $105,200
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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