Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

192

Patient Success Admin

Quartet
Greater NYC Area
1 week ago
+24
Follow operational workflows and market nuances to provide administrative support including referral review and coordination, data entry, and mailings. Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems. Excellent time management skills and ability to multitask and prioritize work. Meet daily productivity targets and ensure quality of output on administrative tasks. Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.

Customer Success Manager

Optimove
Greater NYC Area
1 week ago
+22
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Operational Support Engineer

Optimove
Greater NYC Area
1 week ago
+22
Develop your career, get acknowledged for your efforts and work with dedicated people who love what they do in one of New York's top startup! We are looking for a “Ninja” to join our talented support team – an energetic self-starter and problem-solver with outstanding technical skills, and who interested in growing and learning from the best. Responsibilities: Monitor, maintain and support Optimove’s production environment A key person for

Senior Director New Ventures

Movable Ink
Greater NYC Area
1 week ago
+25
The Senior Director of New Ventures is responsible for helping define, direct, and launch new product and market initiatives. We are looking for an entrepreneurial individual who is eager to take ventures from idea to early market success. The ideal candidate is an information sponge and can synthesize inputs from our current customers, our employees, the market, and the competitive landscape to launch new products and markets.

Senior IT Analyst

VTS
Greater NYC Area
1 week ago
+15
Experience troubleshooting Mac, PC, and Printer issues for end users; with emphasis on Mac environment. Be responsible for conference room and meeting equipment setup and troubleshooting. Assisting with project planning and then running projects. Maintain vendor account access and troubleshoot issues for various SaaS/ online vendors; experience with Google for Business is a positive. Take a proactive attitude to discovering new technologies that could benefit VTS.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
1 week ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Senior Manager, Facilities & Office Experience

OnDeck
Greater NYC Area
1 week ago
+26
We are looking for a Senior Manager of Facilities & Office Experience to help partner with our Team Members to make our office experience productive and exciting. This role will lead a critical effort around enhancing our offices across all three US locations, as well as ensuring that the all aspects of our facilities program are well communicated to our employees. 

Receptionist (Temp)

CLEAR
Greater NYC Area
1 week ago
We’re looking for a high-energy, driven, proactive, and professional individual who takes initiative and can represent CLEAR to customers, candidates, and visitors. This role will be responsible for a number of varying tasks, including projects and ad hoc requests. You will need to be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and be quick thinking. In this role, you will need to correspond effectively with customers, job candidates, and teammates.

Customer Success Director

Bizzabo
Greater NYC Area
1 week ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Director, Client Delivery

Zipari
Greater NYC Area
1 week ago
+22
Leading the Client Delivery team that on-boards Zipari products to our clients. Ensuring consistent delivery across all clients and own the internal escalation path for Customer Success Management. Establishing and maintaining consistent delivery standards in the form of policies, procedures, governance, templates and tools to ensure high degree of quality. Working to establish career growth for PMs and CDAs. Working with leadership of product and integration departments to ensure consistent and synchronized operation. Working with Director of Partner Integration to establish and evolve Zipari delivery practices. Working with Sales, Product, Integration and other organizations to develop and deliver client SOWs. Representing client delivery on sales activities as required.

Director, Payer Strategy

Zipari
Greater NYC Area
1 week ago
+22
Working with the Sales team to attend and provide input on strategic product roadmap at Quarterly Business Reviews with clients. Working with the Senior Vice President of Product to create and maintain the strategic product roadmaps and platform roadmap. Attending industry calls and gather details on specific trends, products, competitors and potential partners. Working with the Director of Product Marketing to provide input into content, collateral and product positioning based on product strategy and market insights. Leveraging research from marketing and also drive product competitive research to support product decisions and feature priority. Working with the Product Director, Managers and Analyst to educate on the payer industry and product needs. Participating and in some cases facilitating business development discussions for strategic product partnerships, identifying new revenue opportunities and joint value delivery.

VP of Digital Experience

Zipari
Greater NYC Area
1 week ago
+22
Managing a team of product director, managers and product analysts that oversee our digital products - including member, provider, employer, broker and marketing portals. Conducting interviews and informing hiring strategy for product to ensure we identify the best talent and are able to sustain continued rapid growth. Working closely with client delivery and engineering teams to ensure successful on-time deployments of the suite of products to clients. Serving as the internal and external evangelist for product offerings, which includes working with the Sales team and key customers to support sales demos and POCs. Leading productization efforts to minimize engineering effort for product deployments, minimize time to delivery and maximize configuration. Supporting the development of and adherence to agile product development methodologies. Providing oversight of market research and analysis to support sales and product marketing. Bringing ideas for new features to market working closely with product managers and product analysts.

Luxury Leisure Travel Advisor - New York, NY

Rollinglobe
Greater NYC Area
1 week ago
Responsible for all aspects of planning & designing of domestic & international luxury leisure travel requests including FIT, tours, cruises, air, etc. Handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas etc. Commitment to a high level of customer service for VIP clientele. Ability to handle multiple projects and prioritize tasks.

Strategic Relationship Director

Honest Buildings
Greater NYC Area
1 week ago
+23
Honest Buildings is seeking an experienced Strategic Relationship Director. In this role, you will be the ultimate business owner of our most strategic high level accounts. The Strategic Relationship Director will be responsible for driving growth through renewals, partnering with sales to close upsell and cross-sell opportunities, and meet pre-set revenue targets. The ideal candidate is a self-starter, strategic thinker, extremely organized, and is a growth-minded relationship builder.

Manager, Operations

Rent the Runway
Greater NYC Area
1 week ago
+38
The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Director of Online Community

Tempest
Greater NYC Area
1 week ago
+14
Job Description. Tempest is seeking a creative, smart, and emotionally intelligent, hospitality-focused and people-centered Director of Online Community to help us scale and engage our growing community of students. At Tempest, serving our community is at the heart of everything we do. Creating a space where our students feel safe, supported, and seen is paramount to their experience and to the success of our company. As our Director of Online

Technical Trainer

Turbonomic
Greater NYC Area
1 week ago
+23
Educate on the Turbonomic value proposition and platform. Develop, design and produce training courseware. Contribute to technical content to our Certification Programs. Teach customers, partners, and employees on all aspects of our autonomic platform. Deliver training at customer locations and online.

Director of Manufacturing

The Farmer's Dog
Greater NYC Area
1 week ago
+11
DESCRIPTION The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary

Customer Support Specialist

Amplicare
Greater NYC Area
1 week ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Executive Assistant

Spruce
Greater NYC Area
1 week ago
+16
Spruce is looking for a talented Office Manager to join its growing team in NYC. This individual will be a highly organized self-starter with the ability to handle multiple priorities at once. The ideal candidate is able to build rapport quickly, both internally and externally. The Office Manager has what it takes to manage a bustling office and keep a growing team happy. This role will be integral in helping scale a fast-paced, rapidly growing team with culture built on passion, hard-work and fun. The Office Manager will report to the Director of People.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,881
Min: $31K
Max: $80K
Operations Associate $58,659
Min: $35K
Max: $150K
Office Manager $60,407
Min: $40K
Max: $88K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $71,636
Min: $30K
Max: $169K
Client Success Manager $73,953
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Operations Manager $84,424
Min: $45K
Max: $125K
Business Analyst $85,521
Min: $12K
Max: $145K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,318
Min: $55K
Max: $125K
Senior Business Analyst $98,568
Min: $74K
Max: $130K
Sales Operations Manager $102,375
Min: $50K
Max: $150K
Director of Operations $122,761
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $213,076
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+5
AdTech, Software
+24
Angel or VC Firm, Artificial Intelligence

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