Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

234

Office Manager

Skillshare
Greater NYC Area
1 week ago
+18
As the Office Manager at Skillshare, you’ll be responsible for overseeing the day-to-day maintenance of the office and ensuring that employees (current & future!) are set up for success. Our goal is to make Skillshare one of the greatest places to work, and with your help, we’ll ensure Skillshare’s poised to scale and grow in the coming years. This role will give you exposure to the exciting world of a fast-paced startup, whether you’re looking to jumpstart a career in people operations and recruitment or to work with (and learn from!) an amazing team of motivated, mission-driven colleagues. This is a great opportunity for someone with strong organizational and communication skills who is excited to learn more about how rapidly growing teams operate.

Office Coordinator (NYC)

Cadre
Greater NYC Area
1 week ago
+17
Cadre is looking for a professional, friendly and highly-motivated Office Coordinator to support our growing team. This person will be responsible for keeping the office organized and well stocked while thinking of new ways to encourage productivity and efficiencies. The Office Coordinator will maintain our pantry and office supplies, ensuring all essentials are well stocked and replenished. This person will work to preserve the sense of community and to make anyone who walks through our door feel welcome. Team gatherings, events and “surprise and delight” moments are an integral part of our culture and this person will work the plan and execute. The ideal candidate possesses a ‘no task too small, no task too big’ attitude, is naturally empathetic, proactively owns and solves problems, and brings everyone along in the fun. This role reports to the Culture and Events Manager.

Office Manager

CB Insights
Greater NYC Area
1 week ago
+19
Maintain 2 offices (within 1 block of each other) for a total of 220+ team members, serving as point person for daily maintenance including supplies, snacks, equipment, and errands. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures. Manage relationships with vendors, service providers, and landlord/building management and personnel Create processes to streamline office management duties. Coordinate and plan office events and team meetings (as needed).

Executive Assistant

White Ops
Greater NYC Area
1 week ago
+23
At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty

Enterprise Renewals Manager

Box
Greater NYC Area
1 week ago
+19
Our Renewals Sales Team is a group responsible for renewals and upsells and we're looking for someone to join us in New York. Our salespeople are selling a disruptive vision of how Box can help manage content in the digital age, modernize workflows, or build custom applications.    These are just a few of the problems Box salespeople solve for the largest companies in the world. It's not an easy job, but someone needs to change how the world

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
1 week ago
Handle day-to-day customer inquiries via phone, email, and chat using your best judgment and discretion for optimal solutions. Deliver service excellence while resolving escalated and sensitive issues via phone, email, and social media channels. You’ll be empowered to determine the best course of action to protect the CLEAR brand and optimize our customer retention strategy. Work with the Customer Service team to spotlight and help problem solve customer experience pain points. When necessary, attend CLEAR events serving as the embodiment of CLEAR’s customer obsession.

Technical Support Associate, OTT

Vimeo
Greater NYC Area
1 week ago
+30
We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.

Community Support Manager, Billing & Subscriptions

Technical Support Manager, Platform

IT Compliance Manager

Director, Account Management

Load 1 more jobs5 jobs at Vimeo

Community Support Agent

Trustpilot
Greater NYC Area
1 week ago
+11
The Support Agent will be tasked with providing our user base best in class support and ensuring a fantastic customer service experience. Acting as the face of the company, you will have to be able to “smile through the phone and email.” This will also include building and maintaining relationships with other teams, including Sales Executives, Customer Integration Agents and Account Managers, in order to provide internal support as well as learn new developments within the product.

Operations Manager - Customer Success

Policygenius
Greater NYC Area
1 week ago
+18
This role is a critical link among our life insurance customers, agents and insurance partners. You’re managing the Customer Success Team, who collect all final requirements and get clients cross the finish line in their life insurance purchasing journey.

Director of Consumer Insights, Harry's Ventur…

Harry's
Greater NYC Area
1 week ago
+17
The specific mandate of the Director of Consumer Insights will vary from investment opportunity to investment opportunity. He/she will work collaboratively with the VP, Ventures to recommend an insights plan to test key hypotheses at each stage of market, consumer, brand and product diligence including when and how to leverage specific insights tools. He/she will then lead the development and execution of key consumer insights activities including end to end execution and synthesis of consumer interviews, quantitative consumer surveys, market segmentations, concept/brand testing, etc. He/she will work collaboratively with the Ventures team to ensure that his/her work integrates in real time with Ventures investment diligence findings, and that key consumer insights learnings and recommendations are seamlessly integrated into broader investment evaluation. The Director of Consumer Insights will also synthesize lessons learned from insights executions for new brand investment opportunities and use those learnings to advise the Ventures and Labs team on how to improve the efficiency and efficacy of investment diligence and brand launch. Finally, the Director of Insights will also assist in building out the insights plan for new brands, playing a pivotal role in codifying how to assess early brand and consumer awareness and resonance to enable new brand success post-launch.

Operations Associate

The Farmer's Dog
Greater NYC Area
1 week ago
+11
Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting role you'll manage the day to day operations which will include the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always...

IT Audit Manager

OnDeck
Greater NYC Area
1 week ago
+26
Lead all IT focused efforts for the internal audit team, including identifying and assessing risks (business and technology), testing/reviewing/monitoring of work, reporting on findings, and collaborating with management on remediation efforts. Help to develop, implement, and maintain an effective IT internal audit program, including developing our IT Audit methodology and approach. Lead IT Sarbanes-Oxley (SOX) efforts including scoping, testing, reporting, and coordinating with our external auditor. Assist in performing our annual risk assessment and development of the annual audit plan for IT areas. Coordinate efforts over Service Organization Control (SOC) Reports. Assist with the presentation of audit findings and risk assessments outcomes to Senior Management. Develop relationships with all employee levels across the company, external auditors, and highlight best business and control practices. Partner with management to mitigate risks by helping to think through creative solutions to issues. Participate in Audit Committee meetings and other strategic initiatives, as necessary.

Executive Assistant, Investments

Cadre
Greater NYC Area
1 week ago
+17
Cadre is looking for a professional, highly-motivated Executive Assistant to support our Acquisitions & Asset Management teams. The Executive Assistant will assist in various aspects of the team’s critical functions and processes, as well as proactively manage the calendars and schedules for its senior members. This role will also develop meeting agendas, provide preparation notes, book travel arrangements, prepare the office for internal meetings, manage executive expenses, and assist with personal needs as they arise.

VP of Sales

CLEAR
Greater NYC Area
1 week ago
Create and facilitate the field’s service and sales culture. Champion sales training, goal setting, process improvement, and talent development. Increase sales revenue generated by frontline ambassadors. Monitor and analyze reports to enhance performance; identify trends and root causes. Establish and manage the operational cadence for budgeting/forecasting, monthly and quarterly business reviews and annual planning cycles. Design the field service and sales compensation plan in collaboration with HR and Finance .

Executive Assistant

Stash
Greater NYC Area
1 week ago
+16
Stash is a digital-first financial services company committed to making saving and investing accessible to everyone. By breaking down barriers and building transparent, technology-driven products, we help the 99% build smarter financial habits so they can confidently save more, grow wealth, and enjoy life. We are looking for a driven, motivated, and organized Executive/Personal Assistant to help out both of our busy Co-Founders. This hire will be

VP Digital Distribution

Discovery Digital Media
Greater NYC Area
1 week ago
The VP of Digital Distribution will develop and execute strategies for distribution of Discovery’s digital media offerings across digital platforms including OTT, mobile and more. This person will be responsible for negotiations with digital partners (including digital MVPDs, SVOD providers, device manufacturers, pay TV partners and wireless carriers...

Sr. Technical Account Manager-New York

White Ops
Greater NYC Area
1 week ago
+23
Operate as the primary technical contact for White Ops’ most valued enterprise security clients and taking the lead on tag generation, dashboard reporting oversight and troubleshooting reporting discrepancies. Be hyper responsive to team and partner inquiries that demand immediate attention and quick turnaround time. Work with White Ops’ Product, Detection and Operations teams to investigate and evaluate potential False Positives and False Negatives. Understand client strategies, imperatives, and critical metrics surrounding the management of Sophisticated Invalid Traffic (SIVT%). Become a student of client platform and services. Share this knowledge with internal stakeholders. Work with other business leads to develop core data and storyline for QBRs Vigilantly protect the confidentiality and privacy of client data. Provide supplemental data analyst support on non-enterprise accounts as needed.

VP, Operations

CLEAR
Greater NYC Area
1 week ago
Own the day-to-day operations at our airports and venues. Champion the company culture, ethics, and values throughout the field organization. Ensure delivery of frictionless member experience. Deliver on KPIs including member satisfaction (Net Promoter Score), sales (Clear Happiness), and people (Employee satisfaction/E-NPS). Manage a team of Regional Directors. Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate as appropriate. Oversee Workforce Planning for optimal operational and labor efficiency. Recruit, develop, train and retain talent throughout the field operations organization.

Customer Success Manager

Honest Buildings
Greater NYC Area
1 week ago
+23
Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overall satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our service. Prepare and present quarterly business reviews and key “check-in” meeting decks around crucial deliverables. Respond to assigned accounts on client support chat and support email. Work with clients to establish goals, and aid the customer in being successful through continued coaching and ad hoc troubleshooting. Advocate customer needs/issues cross-departmentally. Assess potential for product upsell & partner with sales to deliver increased contract values. Partner with Success team leadership to provide product team customer feedback for future product development, prioritization, and roadmapping. Collaborate with with Success team leadership to connect marketing with clients who can articulate the unique value proposition realized by key stakeholders within existing customer base.

Director of Customer Success

DailyPay, Inc.
Greater NYC Area
1 week ago
+31
As a Director of Customer Success, you must have a mix of revenue driving, technical, and consultative customer success acumen to achieve client satisfaction by achieving revenue and strategic goals. You must have strong experience in people management and developing / mentoring talent in a high-growth SaaS environment. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities between teams and constantly collaborate to complete tasks and deliver results.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $55,706
Min: $31K
Max: $80K
Operations Associate $58,260
Min: $35K
Max: $150K
Office Manager $58,367
Min: $40K
Max: $80K
Sales Operations Analyst $66,400
Min: $30K
Max: $119K
Technical Support $72,025
Min: $30K
Max: $169K
Client Success Manager $73,273
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Customer Support Manager $79,909
Min: $52K
Max: $114K
Business Analyst $83,426
Min: $12K
Max: $145K
Operations Manager $86,481
Min: $50K
Max: $125K
Business Intelligence Analyst $87,472
Min: $55K
Max: $125K
Marketing Operations Manager $89,500
Min: $67K
Max: $116K
Senior Business Analyst $98,976
Min: $74K
Max: $130K
Sales Operations Manager $103,400
Min: $86K
Max: $120K
Director of Operations $119,475
Min: $55K
Max: $200K
Director of Customer Success $134,813
Min: $98K
Max: $208K
Vice President of Operations $177,059
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $222,893
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+31
HR Tech, Payments

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