Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

266

Launch Manager

Pared
Greater NYC Area
4 days ago
+12
About Pared Maintaining a fully-staffed restaurant, every day, is nearly impossible. Trying to do so creates havoc for management and compromises the quality of service for patrons. We’re solving these massively painful problems through our platform. If you're interested in solving a major problem impacting an $800B industry and benefitting both sides of the market, we’d love to meet you! Our team blends expertise from some of the top

Customer Success Manager

Bizzabo
Greater NYC Area
4 days ago
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Systems Operations Leader

Galileo
Greater NYC Area
4 days ago
+17
We’re looking for someone to build out our operational processes and systems to support multiple parts of the organization -- from a people, process and technology perspective. You’ll work with a broad number of team members to make sure core systems are designed and built thoughtfully to improve our service and technology experience. This would include network development, data systems, software systems and customer service team infrastructure.

Building Administrator

Common
Greater NYC Area
4 days ago
+31
In this role, warmth, positivity and interpersonal skills are key. The Building Administrator will work with our central Member Support team as well as the building’s Property Service team to ensure everything is running smoothly. This is a part-time, shift-based role (20 hours per week) with possible evening and weekend shifts.

Executive Assistant

Stack Overflow
Greater NYC Area
5 days ago
+30
Stack Overflow is hiring an Executive Assistant to handle organizational responsibilities for our team of Executives. The Executive Assistant will work from our New York City headquarters and report to the Chief of Staff. The ideal candidate will have a positive attitude and a commitment to providing outstanding support to our Executives across a wide range of responsibilities.

Revenue Operations Analyst

Justworks
Greater NYC Area
5 days ago
+37
Who we are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Customer Support Specialist

Amplicare
Greater NYC Area
5 days ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Supply Chain Manager

Atoms
Brooklyn
5 days ago
+17
Atoms is looking for a Supply Chain Manager to join the team in our Brooklyn HQ. The ideal hire will lead our end-to-end supply chain process, collaborate cross-functionally, and implement continuous improvement of business processes. You are an effective leader with the capability to quickly pivot and adapt to the fast pace world of operations. This hire is obsessed with data and will infuse key metrics in all decision-making activities across the business. When it comes to contract negotiations, building effective and scalable processes, you never settle for good enough.

Senior Manager, Community Experience

Welocalize
Greater NYC Area
5 days ago
+20
Lead, coach, and nurture the global Community Experience team. Be the ”Voice of the Worker” within Welocalize. Champion the needs our worker base and partner across teams and functions to address support issues at their source. Own knowledge base and support documentation, and keep them updated in real time. Own worker facing social media content creation, delivery schedule, and escalations across channels (FB, Twitter, LinkedIn, WeChat, etc) . Define and execute an IRL worker engagement strategy, including budget, schedule, success metrics etc. Own worker support and engagement reporting.

Customer Experience Associate

Atoms
Brooklyn
5 days ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Customer Success Representative

Welocalize
Greater NYC Area
5 days ago
+20
· Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. · Actively support our global business development. · Provides key marketing research and identified new business development opportunities. · Manage data for new and prospective clients in Salesforce.com (CRM). · Developed & manage client engagement strategies. · Assist implementing strategic approaches towards new key accounts/clients. · Creating monthly reports on all sales created through CSR's efforts.

Customer Success Manager

SEVENROOMS
Greater NYC Area
5 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Office Manager

BetterCloud
Greater NYC Area
5 days ago
+20
Run the front desk in our NYC headquarters, creating a best-in-class experience for customers, candidates, and everyone in-between. Manage the onsite office operations including maintenance, the pantries, vendors, janitorial and furniture improvements. Oversee capital improvements including small construction projects, furniture improvements, etc. Organize company-wide and team events like our field day, holiday party, and one-off events. Plan and oversee office moves/renovations as needed. Order supplies and furniture. Assist with onboarding and orientation for new employees. Assist the Director of Facilities with special projects as needed. Think creatively, critically and often about ways to improve the employee experience and office operations.

Application Support Manager, North America

Collibra
Greater NYC Area
5 days ago
+34
Guiding and directing Support Engineers to prioritize, escalate and triage incidents. Handle and direct all regional escalations, whether thru delegation, direct over-sight, taking individual ownership and motivating appropriate resources to aid where needed. Keeping day-to-day operations running smoothly with regards to engineers - absences, hours of operation, appropriate coverage. Driving on-boarding/training with new hires and hold frequent cadences to evaluate remit and readiness for independent work. Holding 1 on 1s routinely with all direct reports for bidirectional feedback. Ensuring regional team is meeting response time SLAs and CSAT benchmarks. Follow-up on all customer feedback/CSAT to understand where the perceived failure(s) reside and what we can do to remedy. Keeping "boots on the ground"; in a limited fashion by taking tickets in the queue to stay up to date on common failures and painpoints, identify and quantify these and get out to external resources for resolution (kb articles, documentation, coaching offerings, tutorials, etc).

Senior Clinical Advisor (Psychologist)

Quartet Health
Greater NYC Area
5 days ago
+32
The Senior Clinical Advisor will be part of a multidisciplinary healthcare team and will be the embedded Clinical Team psychologist with key Quartet teams to ensure a unified, evidence-based clinical strategy and voice is established to meet both clinical and business goals. This role will specifically require embedding with the following cross functional teams: Product, Design, Marketing, Mental Health Strategy, Data Sciences, and Central Operations. He or she will leverage experience in clinical psychology to strategize, design, and implement a wide range of initiatives that meet multi-stakeholder needs from patients, mental health providers, and primary care clinicians.

Operations Manager

theSkimm
Greater NYC Area
5 days ago
As the Operations Manager, you’ll act as the lead for advertising operations and sales operations to help keep our sales efforts growing on a strategic path. Reporting to theSkimm’s Director of Operations, you’ll be responsible for overseeing traffic and advertising operations, leading sales operations efforts, and reporting and/or recommending growth initiatives throughout the company.

Member Services Specialist

Hinge
Greater NYC Area
5 days ago
+29
Manage inbound support emails. Communicate relevant technical information to users, and user narratives to engineers, with equal clarity. Track common issues and help prioritize features and fixes. Help members make the most of their experience with profile and interaction expertise.

NY- Customer Success and Implementation

Gameffective
Greater NYC Area
5 days ago
+15
2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI. Customer service orientation – excellent verbal skills. Ability to articulate messages clearly guide of customers. Experience in SQL. experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.). experience in systems integration (Plus). Strong team player but still a self-starter. Strong analytical skills. Excellent troubleshooting capabilties. Excellent time management skills. Eager to learn with effective self-learning skills. Excellent verbal and written communication skills.

Customer Success Manager, NYC

Gameffective
Greater NYC Area
5 days ago
+15
Manage client relationships and ensure client satisfaction and retention from deployment phase and on. Learn customer’s technical and business environments as related to the success of the implementation. Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution. Share best practices to ensure informed decisions are being made. Train the customer on the self-service aspects of the platform. Ensure customer buy-in throughout the process. Ensure on-time, on-budget delivery to the customer. Analyze customer’s data inputs for trends, distribution, and other statistical aspects.

Director of Customer Success NYC

Gameffective
Greater NYC Area
5 days ago
+15
Develop and nurture strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Build and Manage our amazing US team of Customer Success Managers and Customer Success and Implementation Specialists. Work with the team and other teams in the organization in order to build the best Customer Success Center of Excellence. Manage and implement best practices to ensure informed decisions are being made. Ensure a seamless experience through all phases of the customer relationship. Collaborate with our technical support teams overseas to make sure communication flow is effective. Deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platforms best practices, use cases and organizational workflow. Manage assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engage with key influencers and decision makers across different teams within the customers organization. Conduct business reviews and goal-setting meetings.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,781
Min: $30K
Max: $169K
Client Success Manager $74,160
Min: $40K
Max: $110K
Customer Support Manager $76,154
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $87,088
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $124,750
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC