Operations Jobs in NYC

137

Client Partner

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Senior Medical Director, Clinical Development

TrialSpark
Greater NYC Area
1 week ago
+20
This is a key role in the growth of our Medical Team. You will be responsible for providing medical and clinical support to our Clinical Operations and Medical teams, play a key role in drafting protocol for studies, helping with key study design decisions and acting as the Medical Monitor for active studies. You will also actively partner with our Sales team to ensure we continue to maintain a scientific commercial strategy. Your ability to understand and navigate the complexities of healthcare data and clinical trials will be essential to your success and the success of TrialSpark. 

Manager, Virtual Care Operations

Cityblock Health
Greater NYC Area
1 week ago
+35
We’re seeking an Operations Manager for our Virtual Care Team. In this role, you will lead development of operational processes for the Cityblock virtual care delivery function and be accountable for on-going implementation and process improvement to ensure we deliver excellent virtual care to our members. You will report to our Virtual Care Lead and work cross functionally with team members across our virtual and field-based care teams, as well as product and data teams. Please note, we are open to virtual/remote candidates outside of New York for this role.  

Consumer Experience Associate

Mulberry Technology
Greater NYC Area
2 weeks ago
+14
As a Customer Experience Associate at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product (via live chat and inbound calls), and using data to build out consistent best practices for customer support.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
2 weeks ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Rider Experience Principal

Via
Greater NYC Area
2 weeks ago
+14
As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

Operations Principal

Via
Greater NYC Area
2 weeks ago
+14
Develop and implement a detailed plan for Via’s expansion within New York. Coordinate with Associates to ensure smooth operation of Via’s game-changing service. Devise and implement innovative strategies to source, onboard and manage Via Driver Partners. Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools. Tirelessly work to scale operational processes and systems to drive rapid growth.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
2 weeks ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Senior Claims Analyst

Rhino
Greater NYC Area
2 weeks ago
+27
Refine claims experience skills including investigation, resolution and claim operations.  Provide timely and accurate review and adjustment of claims. Enhance relationships with our partners and renters on the overall claims process. Increase subrogation recovery efforts on approved claims. Assist in gathering customer feedback, defining processes, and identifying best practices. Obtain additional adjuster licenses as needed.  Provide ongoing support to the Claims Team as needed.

Senior Manager, Compliance

Cockroach Labs
Greater NYC Area
2 weeks ago
+41
Cockroach Labs is hiring a compliance and risk specialist to own and develop our InfoSec compliance program. This is a hands-on role where you’ll be interfacing directly with our customers and our internal security team. In this role, you’ll have an opportunity to make a significant impact by expanding our compliance program beyond SOC 2 compliance and scale up our compliance efforts as our customer base grows.

Chief of Staff (Client Implementations)

Cedar
Greater NYC Area
2 weeks ago
The Chief of Staff’s primary goal is to work closely with the Head of Implementations and act as a thought partner in regards to operation and strategy. In addition, the Chief of Staff will work collaboratively across several internal departments to manage processes and support any special projects, all with an emphasis on efficiency and personability.  Our ideal candidate is process-oriented, thrives on project management, and comfortable shifting focus and responsibilities depending on needs as they arise. As a counterpart to the Head of Implementations, the ideal candidate must be able to own internal operations and act as a reliable partner to the overall success of the Implementation team. This role is perfect for someone who wants to add immediate value to Cedar’s internal processes, build relationships and work closely with leadership across teams, and gradually take on more responsibilities over time. 

Head of Enterprise

Citizen
Greater NYC Area
2 weeks ago
+37
Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Work with product customers and the internal product team to define and refine the MVP product. Collaborate closely with Product and Engineering to develop specific features and services for the enterprise offering. Partner with product and finance to drive pricing strategy. Develop and execute sales strategy. Build credibility to collaborate with teams across the organization to prototype, test and launch offerings in the market. Build and scale your team to support the long-term strategy and drive a culture of strong performance and positivity. Partner with Finance and Analytics on best metrics and ways to measure success, value returned and cost of risk to the business.

Data Partnerships Manager

Killi Inc
Greater NYC Area
2 weeks ago
From breaches to hacks, the world of data privacy is always an eventful one. Seriously. There is always something going on. We are right at the forefront when it comes to innovation and data privacy, and are always looking for hard-working, barrier breakers to join our team! Are you looking to pivot to the data privacy landscape? Do you want to work in a fast-paced environment with a team that is eager to hear from you? We are looking to add a

Customer Success Advocate (Temp)

Resident
Greater NYC Area
2 weeks ago
+38
Help solve escalated issues through phone, email, or chat (multi channel use- phone/email or chat/email). Troubleshoot, investigate, and create detailed notes in our admin system. Provide follow up calls to customers to troubleshoot issues as necessary. Actively collect insights from customers and focus on closing the communication loop by providing product feedback. Provide timely updates regarding new trends in support issues. Develop and document best practices to enhance troubleshooting processes. Drive business growth and revenue by assisting with any sales inquiries or opportunities to cross sell/upsell. Have a strong focus on retention by creating opportunities and options for customers interested in cancelling/returning orders. Be a Subject Matter Expert/Brand Ambassador for all our products. Continue to build on an already strong CS team culture.

GM, Physical Access

CLEAR
Greater NYC Area
2 weeks ago
+12
The GM, Physical Access will act like a founder, taking ownership for the creation, development, and, ultimately, success of an entirely new business vertical at CLEAR focused on delivering a more secure physical environment via frictionless experiences for those who interact with them every day. 

Director, Commercial Strategy

Zocdoc
Greater NYC Area
2 weeks ago
+30
Partner with Sales and Company leadership to drive sales initiatives while supporting Enterprise and Inside Sales, Account Management, and Customer Success teams. Lead the effort to improve sales lead enrichment, pipeline management, forecasting, analytics, and innovation functions. Support the development of tools and dashboards that provide critical sales reporting to both team members and leadership. Partner with under-performing units to diagnose, problem solve, and oversee the implementation of measures to ensure targets are met. Become a subject matter expert for all things Sales, Account Management, and Customer Success at Zocdoc to serve as a resource for team and Company leadership. Support teams such as Business Operations, Finance, Product, and Product Marketing by serving as a knowledge center for the Sales team. Shape and build Operations & Enablement team as needs arise by creating business cases and identifying Sales support needs. Report to leadership on progress across initiatives, forecasts, metrics, and key focus areas of the business.

Beta Operations and Analytics Associate

Bloomberg Beta
Greater NYC Area
2 weeks ago
Are you passionate about startups? Do you find yourself trying out new apps, and digital services? Do your friends tell you that you’re obsessively organized or very analytical? Do you try to help others without an expectation of anything in return? Bloomberg’s venture capital firm, Bloomberg Beta, is looking to add a New York-based associate to our team. We invest in young startups that make business work better, with a specialty in machine

Enterprise Customer Success Manager

Bizzabo
Greater NYC Area
2 weeks ago
+28
We are looking for a strategic, customer centric, and results-driven Customer Success Manager to manage our new and established enterprise customers. Among our customers are the world’s most innovative companies and brands (Uber, Bloomberg, Amazon, Electronic Arts just to name a few).  

Senior Manager, Media & Entertainment Consulti…

EPAM Systems
Greater NYC Area
2 weeks ago
+42
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Manager, Media & Entertainment Consulting. Scroll down to learn more about the position’s responsibilities and requirements. As part of our Business Consulting Practice, the Senior Manager, will work across various technical business units, consulting groups, partners and clients to support the delivery of Media & Entertainment solutions at EPAM.

Customer Success Lead

CreatorIQ
Greater NYC Area
2 weeks ago
+38
• Advise clients on best practices for influencer marketing & brand advocacy on all social media platforms. • Align with senior executives and sales team to monitor and report on customer health and develop proactive solutions for increasing user adoption. • Evangelize our products and conduct in-person training sessions, product reviews, and customer feedback sessions. • Build strong relationships key stakeholders to drive valuable partnership and growth opportunities. • Collect client feedback to enhance the value of our evolving platform. • Work closely with enablement, customer support, and product teams to ensure that customer onboarding is executed with precision and implementations of new features are clearly communicated to clients.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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