Customer Success Jobs in NYC

157

Customer Success Manager

JOOR
Greater NYC Area
19 hours ago
+38
Who We Are: JOOR is disrupting the fashion industry and that’s not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge.  Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms

Customer Success Manager, Team Lead

Meero
Greater NYC Area
20 hours ago
+24
Develop and maintain a strategic trusted advisor relationship with your clients. Advocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improved. Collaborate with operations and delivery team to ensure quality and timely output. Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders. Proactively monitor and address customer / operational issues. (Over)achieve your delivery targets. Identify opportunities and collaborate with the sales teams to ensure growth attainment.

Associate Client Success Manager, Mid-Market

Yext
Greater NYC Area
20 hours ago
+36
We are looking for an Associate Client Success Manager, Mid-Market based in New Your City to support a high volume of current and net new Mid-Market Yext customers. You will be responsible for new supporting with client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Client Success Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Implementation, Business Development, Client Delivery and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience. 

Senior Client Strategy Manager

Attentive
Greater NYC Area
20 hours ago
+21
Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia in July 2019. We’ve seen 8x customer growth in just one year, and now work with 500+ of the most innovative brands like Sephora, Urban Outfitters, Coach, & Crate and Barrel.  Attentive was founded in 2016 by the co

Business Development Representative

Oden Technologies
Greater NYC Area
22 hours ago
+27
About Oden: We are on the brink of the next industrial revolution. New York-based Oden Technologies is an intelligent industrial automation company that provides manufacturers with the most efficient way to make a product. Its AI-powered production software is designed to help manufacturers attain the best performance out of their factory assets and deliver actionable recommendations. With Oden, employees on the floor can diagnose and mitigate

Senior Technical Instructor

Unqork
Greater NYC Area
20 hours ago
+37
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

VP, Customer Office Operations

Client Engagement - Technical Implementation Specialist

Client Manager - Financial Services

Client Director - Financial Services

Load 1 more jobs5 jobs at Unqork

Customer Experience Associate

Atoms
1 day ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Partner Success Manager

GroundTruth
Greater NYC Area
1 day ago
+21
Work with Partner Success Director to identify and support upsell opportunities and renewal rates within partner sales orgs. and act as tactical business development support. Assist in identifying and acting on partner revenue trends (top markets/verticals/products sold/etc.). Analyze platform team data to ensure that the org is best driving revenue/support among partner orgs. Deliver Brand and Audience indexing reports and post campaign insights to partners. Analyze top markets across partners to ensure the team is allocating resources most effectively and visit markets to build relationships. Take initiative directly with clients in order to drive improved performance, more investment, and deeper levels of partnership.

Experienced Associate Program

AlphaSights
Greater NYC Area
1 day ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Associate Program (January 2020)

Client Protection Associate (Legal and Compliance)

Mandarin-Speaking Associate

Japanese-Speaking Associate

Korean-Speaking Associate

Client Protection Associate (January 2020)

Associate Program (Spanish Fluency)

Client Protection Associate (2020 Graduates)

Experienced Client Protection Associate (Legal and Compliance)

Load 6 more jobs10 jobs at AlphaSights

VP of Customer Success - NYC

HyperScience
Greater NYC Area
1 day ago
+28
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Client Advisor

VTS
Greater NYC Area
1 day ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

Engagement Manager

Flatiron Health
Greater NYC Area
1 day ago
+37
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Customer Support Manager

Customer Support Associate

Customer Success Manager

Trustpilot
Greater NYC Area
1 day ago
+23
This individual has a proven track record of client retention and growth, is an expert in building consultative relationships and is responsible for ​ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately, the CSM is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies.

Corporate Customer Success Manager

Code Climate
Greater NYC Area
1 day ago
+22
We’re looking for bright, driven, and empathetic people to partner with our customers to help them achieve their engineering goals, using Code Climate as a central tenant of success. In this role, you’ll be responsible not only for driving customer success but for acting as a liaison between customers and the product team as we strive to continuously improve our products. This is an opportunity to shape the future of a small but rapidly growing team at market-defining company.

Enterprise Customer Success Manager

Code Climate
Greater NYC Area
1 day ago
+22
We’re looking for bright, driven, and empathetic people to partner with our customers to help them achieve their engineering goals, using Code Climate as a central tenant of success. In this role, you’ll be responsible not only for driving customer success but for acting as a liaison between customers and the product team as we strive to continuously improve our products. This is an opportunity to shape the future of a small but rapidly growing team at market-defining company.

Customer Success Manager, NYC

Kustomer
Greater NYC Area
1 day ago
+22
At Kustomer, we take our clients’ experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients. From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer. Product adoption, adding additional seats and services to contracts, and ultimately renewals will fall under the purview of our Customer Success team.

Senior Customer Success Manager

Smartly.io
Greater NYC Area
1 day ago
+34
As a Senior Customer Success Manager at Smartly.io, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Candidate Operations Lead

RippleMatch
Greater NYC Area
2 days ago
+18
We are hiring a Candidate Operations Lead to help build an amazing candidate community on our platform. As a key contributor of the candidate team, you will be responsible for interacting with students daily to coach them through the job search process. You will build long-term relationships with candidates, acting as their main point of contact and serving as an advisor through their search. In this role, you will report to and work closely with the Director of Candidate Operations to build, grow, and scale this wing of the business.

Customer Operations, Product Specialist

Pinterest
Greater NYC Area
2 days ago
We’re looking for a motivated self-starter to join our Partner Operations team and help our global customers, big and small, get discovered by millions of people looking for things to plan buy and do. You’ll work directly with our internal and external customers to answer questions, solve problems, and take the insights you gain to our product and engineering teams to help make Pinterest even better.

VIP Entertainment Travel Concierge – New York City…

Rollinglobe
Greater NYC Area
2 days ago
The day to day responsibilities will range in scope from VIP reservation support including facilitation of GTSO team reservations. This will include managing the particular needs of each including use of client specific airline programs & perks while balancing the needs to use unused ticket inventory. May also include providing assistance with travel arrangements for traveling companions for both corporate, film and entertainment travel, and/or leisure requirements as requested by the GTSO team.

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC