Customer Success Jobs in NYC

157

Operations Associate

Drive Sally
Greater NYC Area
2 hours ago
+15
Overview As an Operations Associate, you will help us achieve our mission by managing the core of Sally’s platform: drivers and vehicles. First, our customers: the drivers. You will convert prospects into customers, and convert customers into the safest and highest-earning rideshare drivers in NYC. Your job will be to engage, empower, and support all Sally drivers 24 hours a day.  Second, our assets: the vehicles. You will oversee the entire

Director, Business Development

The Trade Desk
Greater NYC Area
30 minutes ago
+16
You are a master relationship builder, sales leader, and creative problem solver. You exhibit high emotional intelligence and professionalism at all times, and are a true consultative business partner with your clients. This high visibility role offers an unparalleled opportunity to work as a senior individual contributor with a highly strategic and focused portfolio. You are versed in the agency landscape, with key senior relationships already established.

Remote Customer Experience Associate (Part-Time)

Harry's
Greater NYC Area
12 hours ago
+32
The Customer Experience Team serves as a direct bridge between the Harry's brand and the people who use our products. We strive to create an effortless experience for everyone who reaches out to our team, and we serve as an advocate for our customers in an effort to drive changes to the overall Harry’s experience. We bring the voice of the Harry's brand to our customers, and the voice of our customers to the broader Harry's team. We value our diverse and inclusive team.

Customer Experience Manager (NewCo)

Manager, Real Estate Transactions

Knotel
Greater NYC Area
12 hours ago
+18
Reporting to the Director of Real Estate, the Manager, Real Estate Transactions will play a critical role in expanding Knotel’s property portfolio. S/he has deep knowledge of institutional players in New York City’s commercial real estate market and will help build partnerships that fuel Knotel’s growth. Our team embraces curiosity, integrity, and tenacious problem-solving, and the Manager, Real Estate Transactions will contribute to this culture

Carrier Success Associate

Transfix
Greater NYC Area
12 hours ago
+14
Transfix, named one of Forbes' "Next Billion-Dollar Startups" in 2018, is the leading freight marketplace that's transforming the $800 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable

Junior Case Management Associate - Property &…

Policygenius
Greater NYC Area
12 hours ago
+18
We’re looking for a Junior Case Manager to be on the front lines of our brand new Property & Casualty product vertical! Reporting into the Operations Manager of Case Management, this role will provide back-end support to our sales team and help us develop an exciting new chapter in our growth story. This is a unique opportunity to be a founding member on a rapidly growing team that is going from 0 to 100 real quick!

Client Experience Associate

Junior Customer Success Associate - Life Insurance

Case Management Associate - Life Insurance

Junior Case Management Associate - Life Insurance

Customer Success Associate - Property & Casualty

Load 2 more jobs6 jobs at Policygenius

Executive Concierge - New York City, NY

Rollinglobe
Greater NYC Area
17 hours ago
The Executive Concierge will provide daily support and problem solving for the leisure team, while working autonomously on the finalization aspects of all in-house leisure bookings. The ideal candidate will display impeccable organizational skills, excellent written and verbal communication skills, the ability to adapt to a dynamic environment and handle multiple priorities.

Director of Customer Experience

Talkspace
Greater NYC Area
17 hours ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role would be responsible for ensuring all support and operations functions are. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Customer Success Advocate (Japanese Fluency)

monday.com
Greater NYC Area
1 day ago
+19
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Enterprise Success Manager

monday.com
Greater NYC Area
1 day ago
+19
The Enterprise Success Manager will be a part of our growing sales team and will have a meaningful impact on our Key Accounts satisfaction. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product and it is incredibly unique (and fun) to guide them to success using our platform.

Sales Development Representative

SpotMe
Greater NYC Area
1 day ago
+18
Work experience in Business Development or Sales Development? Want to position a Digital Experience Platform that has proven its success at brands such as L'Oreal, Pfizer, RedHat and Daimler? The foundation for success is here - let's build on that together! At SpotMe, we offer competitive salaries and great benefits that are usually only found in startups. Our HQ is based in Lausanne, Switzerland with regional offices in New York, Chicago and Singapore. We are expending rapidly so join us in these exciting times!

Client Onboarding Specialist

Aircall
Greater NYC Area
1 day ago
+33
Review and understand clients’ business and communication challenges to successfully implement solutions Onboarding and training of new customers to ensure they are setup for maximum success. Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers. Maintain and track all projects and documentation. Ensure proper and consistent communication of status to the client and the Aircall team. Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition. Analyze, organize, and communicate customer feedback to the Product, Engineering and Sales Teams.

Claims & Risk Operations Coordinator

Justworks
Greater NYC Area
1 day ago
+37
As a Claims Coordinator you will work within the Claims & Risk team to assist with resolving vendor inquiries, and remitting information to state agencies. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

Manager, Customer Success Workforce Planning

Business Operations Specialist

Trustpilot
Greater NYC Area
1 day ago
+23
Jump right in and work closely with the Sales, Customer Success and Business Operations teams. Act as a first point of contact for Sales and Customer Success reps to troubleshoot issues and process help requests. Own critical sales processes, such as top of funnel prospective customer outreach. Create Salesforce reports and dashboards and perform excel analyses to provide transparency and help Sales and Customer Success make informed decisions.

Client Onboarding Manager

Bluecore
Greater NYC Area
1 day ago
+24
This is an integral role at Bluecore as you empower our customers to create their own campaigns and set them up for success. Your energy and enthusiasm will change the way that our customers work with us. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful and tenacious. As a Client Onboarding Manager, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their deliverables and is fully trained to start executing campaigns. Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction. Are you up for the challenge?

Customer Educator (NYC)

Teachable
Greater NYC Area
1 day ago
+38
Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals. Build encyclopedic knowledge of the functionality and capabilities of the Teachable platform, keeping pace with the continued evolution of our product features and capabilities. Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates. Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.

Associate Director of Client Strategy - Travel

Movable Ink
Greater NYC Area
1 day ago
+26
The Associate Director of Client Strategy will be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology. This is an exciting opportunity to influence some of the worlds largest brands and most sophisticated marketers on innovative programs.

Originations Associate

YieldStreet
Greater NYC Area
2 days ago
+32
YieldStreet is hiring an Originations Associate to lead our pipeline by identifying and pre-screening prospective Originators. In this role you will report to the MD of Origination and act as “top of funnel” by gathering due diligence on new Originators and maintaining relationships to ensure a steady deal flow. If you are looking to leverage your financial knowledge and business development experience in a mission driven fintech start-up, apply below!

Senior Customer Success Manager

Affirm
Greater NYC Area
2 days ago
+29
Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. This position is a high-profile, client-facing role requiring outstanding executive relationship management, performance marketing acumen, and program management skills. This person will report to the Manager of Customer Success and is based in our New York office.

Claims Team Lead

Rent the Runway
Greater NYC Area
2 days ago
+38
As a Team Lead, CX Operations Claims at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences at the last mile. Your primary focus with be managing and mentoring a quickly growing team of Courier Claims Associates, who focus on supporting carrier and customer relationships. You will partner cross-functionally as the primary contact for all carrier communication and work directly with the transportation team. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working cross-functionally with our transportation department to escalate and resolve issues.

Customer Experience Associate II - Weekends Only

Store Experience Associate

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