Customer Success Jobs in NYC

146

Onboarding Engineer

Collibra
Greater NYC Area
1 day ago
+34
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!

Client Services Representative

Healthify
Greater NYC Area
1 day ago
+33
We’re looking for a motivated, client-oriented Client Services Representative to join our Client Services team. The Client Services Rep will serve as an expert of the Healthify platform, working directly with end users to address product concerns and ensure their experience with Healthify is a positive one. You should apply if you have strong client orientation, excel at process execution, and are willing to go the extra mile to ensure success for our clients. We're eager to meet candidates of all backgrounds who are excited to support our team in creating success for our customers and our users.

Manager, Customer Experience Operations

Rent the Runway
Greater NYC Area
1 day ago
+38
As the CX Operations Manager, you will lead and scale the Claims and Dropbox teams at Rent the Runway. We are looking for the technical expertise, project management, and people leadership skills needed to keep up with a fast-paced, high-growth environment. You will build out and manage the Claims and Dropbox support teams, working with the Sr. Manager, CX Operations to develop a scalable model for 2019 and beyond.

Claims Team Lead

Rent the Runway
Greater NYC Area
1 day ago
+38
As a Team Lead, CX Operations Claims at Rent the Runway, you will be responsible for leading a team that delivers exceptional customer experiences at the last mile. Your primary focus with be managing and mentoring a quickly growing team of Courier Claims Associates, who focus on supporting carrier and customer relationships. You will partner cross-functionally as the primary contact for all carrier communication and work directly with the transportation team. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working cross-functionally with our transportation department to escalate and resolve issues.

Director of Customer Success

Optimove
Greater NYC Area
1 day ago
+22
The Director of Customer Success is responsible for mentoring and managing a highly skilled group of CSMs, helping to orchestrate the company’s customer success strategies, building strategic relationships with customers and collaborating with cross-functional leaders in the company to deliver an excellent customer experience.

Customer Success Manager

NS1
Greater NYC Area
1 day ago
+12
As an ideal candidate for this position, you thrive in cross-functional roles and have impeccable project management skills. You’re a problem solver searching for a fast-paced environment where you’ll have the chance to grow within an organization. You’re intrigued by the prospect of learning a new technology and putting that knowledge to use when communicating with clients. A barrage of incoming customer requests does not overwhelm you; your deep knowledge of the customer base allows you to prioritize and direct traffic accordingly.

B2B Inside Sales Representative

Safe Drive Systems
Manhattan
1 day ago
+12
We're in the Business of Saving Lives. Safe Drive Systems is a complete end-to-end solution for fleet companies. We install preventive technology on vehicles that alerts the drivers when they're in danger of being in an accident or deviating from their lane. Our technology is radar-based and can operate in all weather conditions, day or night. This system integrates directly into our Fleet Management software which allows Safety Managers to see,

Customer Success Manager - Strategic Accounts

Sisense
Greater NYC Area
1 day ago
+17
 Who we are: Here at Sisense we disrupt the Business Intelligence market. Our product allows business users to analyze BIG data with no help from the IT dept.  How? By building on a set of unique and cutting edge technologies, wrapped up in a killer product. What Are We Looking For? We are looking for an experienced Customer Success Manager to manage the post-sales relationship for assigned strategic accounts, for the purpose of building customer

Customer Success Manager

UiPath
Greater NYC Area
1 day ago
+33
A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage company wide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value. Working closely with UiPath’s Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication and to be successful with UiPath.

Vice President, Global Partner Management - IBM

Vice President, Global Partner Management - KPMG

Customer Insights Specialist

Newsela
Greater NYC Area
2 days ago
+42
The Manager of Customer Satisfaction and Quality will work directly with a cross-functional team to enhance the overall experience of our customers and make them successful. You will monitor all customer interactions with the product and recommend specific areas of focus to target and improve, through a combination of data and user feedback. You will be tasked with measuring the overall satisfaction and quality of every aspect of our organization, focusing on the delivery of services to our customers, and the overall satisfaction of Newsela as a product.

Customer Service Executive

SpareRoom
Manhattan
2 days ago
+12
SpareRoom is NYC's leading roommate, sublet and room rental site. Have a look at what we do: www.spareroom.com We're here to help people find not just a room to live in but a place they can call home. We've been doing this for 15 years in the UK and are growing our presence in the US with around 3,000 rooms available in NYC. As we expand across the US we're looking to build out our team to help assist with customer service and account

Senior Customer Success Manager (New York)

Greater NYC Area
2 days ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for

Customer Experience Operations Manager

Blink Health
Greater NYC Area
2 days ago
+32
Blink Health is fixing how broken, opaque, and unfair healthcare is. We're a well-funded healthcare technology company on a mission. We’re changing healthcare through technology and transparency. With our proprietary technology, everyone now has access to the lowest prices on over 15,000 medications. But there is more work to do.We are a continuously learning, curious, collaborative team dedicated to inventing new ways of working in an industry

Customer Success Manager

Bizzabo
Greater NYC Area
2 days ago
We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success.

Customer Support Specialist

Amplicare
Greater NYC Area
3 days ago
+15
Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business. Today, we have grown the Amplicare

Customer Experience Associate

Atoms
Brooklyn
2 days ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Customer Success Representative

Welocalize
Greater NYC Area
2 days ago
+20
· Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. · Actively support our global business development. · Provides key marketing research and identified new business development opportunities. · Manage data for new and prospective clients in Salesforce.com (CRM). · Developed & manage client engagement strategies. · Assist implementing strategic approaches towards new key accounts/clients. · Creating monthly reports on all sales created through CSR's efforts.

Customer Success Manager

SEVENROOMS
Greater NYC Area
2 days ago
+24
We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly event worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

Senior Clinical Advisor (Psychologist)

Quartet
Greater NYC Area
3 days ago
+24
The Senior Clinical Advisor will be part of a multidisciplinary healthcare team and will be the embedded Clinical Team psychologist with key Quartet teams to ensure a unified, evidence-based clinical strategy and voice is established to meet both clinical and business goals. This role will specifically require embedding with the following cross functional teams: Product, Design, Marketing, Mental Health Strategy, Data Sciences, and Central Operations. He or she will leverage experience in clinical psychology to strategize, design, and implement a wide range of initiatives that meet multi-stakeholder needs from patients, mental health providers, and primary care clinicians.

Member Services Specialist

Hinge
Greater NYC Area
3 days ago
+29
Manage inbound support emails. Communicate relevant technical information to users, and user narratives to engineers, with equal clarity. Track common issues and help prioritize features and fixes. Help members make the most of their experience with profile and interaction expertise.

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