Client Success Jobs in NYC

104

VP, Customer Success

Payfone
Greater NYC Area
1 hour ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Inspirational SAT/ACT and Academic Coach

Lakhani Coaching
Greater NYC Area
1 hour ago
This is NOT the typical SAT tutoring position. Serving clients across the U.S. and in twelve countries worldwide, Lakhani Coaching teaches students to turn desire into ambition, and ambition into success. We coach students in four core areas: university admissions, standardized testing, academic skills and character growth. As a result of our work, our students earn higher marks, more letters of acceptance, and more opportunities to achieve—but

Customer Success Representative

Justworks
Greater NYC Area
3 hours ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Carrier Success Associate

Transfix
Greater NYC Area
3 hours ago
+15
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Case Management Associate - Life Insurance

Policygenius
Greater NYC Area
11 hours ago
+18
Own and manage an individual caseload of in-process life insurance applications, from submission to carrier through to approval. Carry out regular case review and hastily follow up on all outstanding case requirements. Create and send new life insurance applications to clients via varying carrier processes. Receive and review new life insurance applications for missing information prior to submission to the insurance carrier. Coordinate with appropriate carriers and vendors to schedule, reschedule, and track insurance exams and phone interviews. Request all supplementary underwriting requirements from clients via electronic communication. Order and review underwriting requirements including Attending Physician Statements, supplemental forms and other medical requirements for submission to the insurance carrier. Take initiative to review other than applied for offers (AOTAs) to determine if better options exist for our customers. Master all carrier workflows, application and underwriting processes and software systems necessary to carry out your responsibilities. Collaborate with other operations teams (sales, customer service, customer success, and quality assurance) to ensure a seamless and transparent customer experience.

Junior Case Management Associate - Life Insurance

Policygenius
Greater NYC Area
11 hours ago
+18
Own and manage an individual caseload of in-process life insurance applications, from submission to carrier through to approval. Carry out regular case review and hastily follow up on all outstanding case requirements. Create and send new life insurance applications to clients via varying carrier processes. Receive and review new life insurance applications for missing information prior to submission to the insurance carrier. Coordinate with appropriate carriers and vendors to schedule, reschedule, and track insurance exams and phone interviews. Request all supplementary underwriting requirements from clients via electronic communication. Order and review underwriting requirements including Attending Physician Statements, supplemental forms and other medical requirements for submission to the insurance carrier. Take initiative to review other than applied for offers (AOTAs) to determine if better options exist for our customers. Master all carrier workflows, application and underwriting processes and software systems necessary to carry out your responsibilities. Collaborate with other operations teams (sales, customer service, customer success, and quality assurance) to ensure a seamless and transparent customer experience.

Customer Experience Associate

Better
Greater NYC Area
18 hours ago
+16
A Better company We believe homeownership is valuable. Here’s why: Not only has homeownership historically been one of the most reliable ways to build wealth, it also strengthens ties to community and contributes positively to overall well-being. The way the mortgage industry operates today makes it harder and harder for people to consider homeownership -- so we set out to change that. The traditional mortgage process is designed to confuse,

Customer Success Representative (Summer 2019, Full…

Justworks
Greater NYC Area
1 day ago
+31
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you

Corporate Account Manager

Grubhub
Greater NYC Area
1 day ago
+24
You are a talented Account Manager who loves to help others and enjoys building and maintaining client relationships. You will be the primary contact for a portion of our premier corporate client base and will be responsible for managing many aspects of the client’s interaction with the company.  You are capable of interfacing with senior level contacts via phone and in-person meetings in order to understand the clients’ needs and develop solutions to accomplish their goals.

Client Relations Associate

Luxury Leisure Travel Advisor - New York, NY

Rollinglobe
Greater NYC Area
1 day ago
Responsible for all aspects of planning & designing of domestic & international luxury leisure travel requests including FIT, tours, cruises, air, etc. Handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas etc. Commitment to a high level of customer service for VIP clientele. Ability to handle multiple projects and prioritize tasks.

Senior Technical Account Manager

Smartly.io
Greater NYC Area
2 days ago
+13
Are you either a developer who’s itching to work closely with customers or a business expert with a programming hobby and ambition towards product development? Good. We need your help in scaling our product and business. As a Technical Account Manager at Smartly.io, you put your technical problem solving skills to use, and unleash your drive for learning fast and teaching others. You work with the largest and most advanced performance marketers in the world at the cutting edge of the online marketing industry.

Technical Solutions Consultant

Sisense
Greater NYC Area
3 days ago
+17
We are Sisense. As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well known clients. Sisense is a fast growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions.

Engagement Manager

Flatiron Health
Greater NYC Area
3 days ago
+25
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Associate Account Manager

Customer Support Associate

Associate, Life Sciences Partnerships

Remote Customer Experience Associate (Part Time)

Harry's
Greater NYC Area
3 days ago
+17
Training and on-boarding will occur at Harry's HQ from 9am to 6pm your first week. This role will be remote with monthly in-person interaction with the in-house team. Must reside in the tri-state area (Connecticut, New York, or New Jersey) and be able to travel to the New York office for an in-office day at minimum once per month. This will be a 20 hour per week role after the first 40 hour week of training. You must be able to work 9am to 6pm Saturday, Sunday, and 4 hours during a weekday. You must have a minimum home internet speed of 100 Mbps and a quiet work space - a laptop will be provided.

Customer Success Manager

Abacus
Greater NYC Area
3 days ago
+17
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches.

Enterprise Account Director

Quovo
Greater NYC Area
3 days ago
+10
Quovo is a data platform providing insights and connectivity for millions of financial accounts across thousands of institutions. Today, hundreds of platforms and millions of end-users rely on Quovo's technology for account aggregation, bank authentication, and ongoing insights to build better financial futures. Quovo is looking for an experienced account management professional to manage our relationships with some of the largest names in

Group Director, Business Strategy

Movement Strategy
Greater NYC Area
4 days ago
+14
Group Director, Business Strategy (New York) Position: Full Time OVERVIEW: Movement Strategy is looking for a Business Strategy Group Director to join the team in our New York office. If you’re a strategic leader with 10-12yrs+ experience, and a proven track record successfully managing and growing large-scale accounts, keep reading! We’re a full-service social media agency with offices in NY, Denver, and LA. We work closely with several

Associate Director, Business Strategy

Movement Strategy
Greater NYC Area
4 days ago
+14
Associate Director, Business Strategy (NYC)                                                                   Position: Full-Time                                                                                                              OVERVIEW    Movement Strategy is looking for an Associate Director of Business Strategy to join the team in our New York office. If you’re a strategic leader with 7-8yrs+ experience, and a proven track

Associate Referral Agent

OnDeck
Greater NYC Area
4 days ago
+26
The Associate Referral Agent role presents an exciting opportunity to start your career at OnDeck. This unique position is suited for a bright junior agent excited by the prospect of joining a fast-growing team within OnDeck. By helping businesses that OnDeck could not fund internally to find financing with one of our lending partners, you will learn about our products, become an industry expert, and help identify market trends that will directly impact the direction of our business.

Senior Client Success Manager, Partner

Yext
Greater NYC Area
4 days ago
As a Senior Client Success Manager, you are responsible for growing our footprint within existing clients. You are committed to partnering with clients to help teach them about the additional benefits from Yext’s product offering. Individuals should have a proven track record of consultative sales and account management; the ability to negotiate with and navigate large organizations; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies. If this is you, we offer best in class compensation with variable compensation tied to objectives and growth of clients business.

Client Training Manager, Client Success Operations

Client Success Manager, Enterprise

Implementation Manager

Associate Client Support Specialist

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