Customer Success Jobs in NYC

176

Customer Success Manager

Celonis
Greater NYC Area
11 hours hence
+31
Customer Success Manager Are you ready for a new challenge? Celonis is the leader in business transformation software, turning process insights into action with The Celonis Intelligent Business Cloud, built on the process mining technology it pioneered. For Global 2000 companies, transforming to an intelligent enterprise has become a key strategic priority. Celonis disrupted what had previously been a manual, time-consuming and expensive

Team Lead, Customer Support

Squarespace
Greater NYC Area
11 hours hence
+39
Lead and coach a subset of the Customer Operations team to provide customers with a great Squarespace experience. Keep the team up-to-date on department updates. This includes explaining business reasons that drive new initiatives so team members understand the context of what's happening across the company and why. Ensure the daily activities of the team, including e-mail and live chat support, and other related responsibilities are accomplished (quality, training, escalations, etc.). Stay current on Squarespace product developments to coach your team on fielding tickets. Take customer escalations. Help with the queues during peak chat and email hours. Engage team members in long-term career development conversations. Shape the broader strategy for the department with cross-functional collaboration. Lead projects and partner with peers on local or departmental projects. Endeavor to improve team processes and performance for the benefit of your team, customers and the business.

Director of Customer Success

HyperScience
Greater NYC Area
11 hours hence
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

Customer Success Manager

Smartling
Greater NYC Area
11 hours hence
+18
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. The team is responsible for the success of Smartling customers throughout their lifecycle and partners closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. 

Senior Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
8 minutes ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
9 minutes ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Customer Success Lead

Northspyre
Greater NYC Area
1 hour ago
+13
Base Salary: $75k – $100k Target total earnings: $100k - $135k Plus equity compensation Northspyre is looking for a Customer Success lead to join our fast-growing, venture-backed start-up team. This is an opportunity to empower customers in an old-school industry (real estate) with new technologies that can transform the way they manage projects. About Northspyre: Northspyre a cloud-based software solution for modern real estate owners,

Customer Success Manager

Reorg
Greater NYC Area
23 minutes ago
+39
Reorg provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission. We’re looking for a Customer Success Manager to work in our New York City office and join an experienced and professional team that plays a

Customer Success Manager

Remesh
Greater NYC Area
28 minutes ago
+14
As a Customer Success Manager, your role will be a mix of consulting with current and future clients on how to best use our platform, working with clients on ongoing projects to ensure they get the most out of the platform, and actively listening to customers to identify new ways to ‘wow’ our customers through both service and product improvements. You will help shape the customer success processes and define the measures for success.

Customer Experience Associate

Harry's
Greater NYC Area
4 days ago
+37
You will be responsible for ensuring that all of our customers have a best-in-class quality customer experience across multiple channels. You will act as a subject matter expert who can both problem solve and connect with customers on a human level. You will be apart of an empathetic and supportive team, where your front-line work is directly connected to the growth and success of Harry’s. 

Customer Experience Associate (Part-Time)

CX Quality, Training, and Development Manager

Customer Experience Associate (Flamingo)

Customer Experience Associate (NewCo)

Load 1 more jobs5 jobs at Harry's

Customer Experience Advocate (11am - 8pm EST Shift…

monday.com
Greater NYC Area
4 days ago
+21
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Remote Customer Experience Advocate (Evening Shift…

monday.com
Greater NYC Area
4 days ago
+21
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Onboarding Manager, Commercial

Braze
Greater NYC Area
4 days ago
+31
  WHO WE ARE Appboy is the leading lifecycle marketing platform for the mobile-first age. We exist to help marketers seize the opportunities created by the challenges of today’s mobile economy. That means we built the world’s best intelligent CRM so marketers can connect human-to-human, at scale, with their customers, driving deep engagement and ROI.

Vice President, Customer Success

Newsela
Greater NYC Area
4 days ago
+43
The Vice President of Customer Success will transform and scale Newsela’s Customer Success team into a visionary, industry-leading customer success organization. Reporting to the Customer Officer, you’ll set our overall customer success strategy to include: leveling up our team’s ability to have strategic curricular conversations with District Administrator that lead to shifts in perception and adoption of Newsela as a comprehensive curricular replacement, creating continuous customer/buyer feedback processes and establishing Newsela as a thought leader to inform product refinement and innovation, improving overall customer satisfaction and product adoption, and building out segmentation models that deliver great value in a scalable way. You’ll also be responsible for building a suite of customer success metrics, with cross-functional alignment, that helps drive predictive business outcomes. 

Sr. Customer Success Manager - US

Centrical
Greater NYC Area
4 days ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Technical Account Manager - US

Centrical
Greater NYC Area
4 days ago
+17
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

Customer Success Manager US

Centrical
Greater NYC Area
4 days ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value. 

Customer Success Onboarding Specialist

Alice
5 days ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Customer Success Operations Analyst

HyperScience
Greater NYC Area
5 days ago
+37
The Customer Success Operations Analyst is curious and passionate about the customer experience, always striving to improve on the current state. You will have an impact on the experience direction of HyperScience by creating and executing analytics that will drive Customer Success design and improvements. Data drives every move you make and you leverage these insights to improve on the end to end experience for all clients. 

Client Success Associate

Summer
Greater NYC Area
5 days ago
+18
As a founding member of Summer’s Borrower Success Team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC