Client Success Jobs in NYC

87

Customer Operations Associate

CardFlight
Greater NYC Area
51 minutes ago
CardFlight is looking for an upbeat and hard-working individual to join our customer support & operations team. This person will be responsible managing inbound and outbound calls, answering support tickets and providing world class customer service. This is a great opportunity to be a part of a fast-growing, scrappy, casual yet disciplined startup with lots of room to grow. The Customer Operations Associate will report to the Customer

VP of Customer Experience

Teachable
Greater NYC Area
1 hour ago
+29
As the Vice President of Customer Experience at Teachable, you will lead the Customer team and major initiatives that impact tens of thousands of creators. You will be a member of the executive team, reporting to the CEO, and will be responsible for building and executing a high-quality, sustainable long-term strategy while nurturing the high-performing team we have today.

Customer Advisory Manager, III

Collibra
Greater NYC Area
4 hours ago
+34
As our Customer Advisory Manager you will be on point and responsible for building and maintaining customer relationships with key Collibra customers. The role is a quota carrying role for renewal, upsell and cross-sell  You’ll serve as a trusted advisor and help our customers drive adoption, move along a maturity curve and succeed. Ultimately, renewal, growth, expansion and customer success are the impacts of this critical role.

Partner Account Manager

Collibra
Greater NYC Area
4 hours ago
+34
You will be responsible for executing Collibra’s Partner Program to ensure the proper on-boarding and ongoing development of strong relationships with consulting, systems integration, and reseller partners. You lead the joint partner planning process to develop performance objectives, financial targets and critical milestones associated with productive partner relationships. You collaborate with sales, presales, partners, Collibra management and other stakeholders towards building relationships, generating leads, influencing business and fulfilling services. You manage potential conflict by fostering excellent communication and through strict adherence to channel rules of engagement. You are able to link the partner’s drivers and problems to our software platform. You ensure partner compliance with partner agreements. You drive adoption of company programs among assigned partners.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
10 hours ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Account Coordinator, Placed

Snap Inc.
Greater NYC Area
16 hours ago
We’re looking for an entry-level Account Coordinator to join Placed, a subsidiary of Snap Inc! Working from our New York office, you will help with various account management and operations responsibilities. The Account Coordinator requires a hard-working, eager to learn and willing to roll up their sleeves to get any job done individual. Direct professional knowledge in the space isn’t required, but you should have a strong personal interest in the mobile and location sector. We are looking for a self-motivated individual with strong analytical skills who will take the initiative to solve problems creatively and see projects through to completion with minimal supervision.

Client Experience Associate - Life Insurance

Policygenius
Greater NYC Area
1 day ago
+18
The Client Experience team at Policygenius prides itself on putting our customers at the center of all we do. We work with Inside Sales, Case Management, Customer Success, and Quality Assurance to provide the best insurance shopping experience ever. Our mission is to help smooth out the kinks for clients who have had a bumpy experience. We want our customers to feel at ease--as if they are talking to a friend or family member.

Junior Case Management Associate - Life Insurance

Case Management Associate - Life Insurance

Junior Case Management Associate - Disability Insurance

Case Management Associate - Advanced Planning

Load 1 more jobs5 jobs at Policygenius

Customer Operations Advisor

Squarespace
Greater NYC Area
1 day ago
+21
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with over 300 people between New York, Dublin and Portland. Customer Operations Advisors are working with our customers every day to ensure that they are achieving success with our product. You will use your product knowledge and passion for providing an exceptional customer experience to not only solve

Head of CRM

Senior Associate, Procurement

Peloton
Greater NYC Area
1 day ago
+27
We are seeking a Senior Associate, Procurement to join our expanding Operations team. As we have rapidly grown, we have added an indirect procurement function to our sourcing organization to better manage our non-inventory spend. As part of this initiative, we are also implementing a Procure-to-Pay (P2P) tool. The Senior Associate will act as the primary point of contact for the P2P tool and related processes but also support sourcing and supplier management. This is an exciting opportunity to help shape the direction of the department and immediately impact the company. This role will support all indirect categories including Corporate & Professional, Services, IT, Marketing, Travel, Facilities and others.

Account Planner

Tribune Publishing
Greater NYC Area
1 day ago
A Digital Sales Planner acts as the primary point person for the execution of all Digital campaigns.  This role is responsible for the coordination of all digital advertising campaigns which include the submission of proposals, assisting management and sales teams with client needs, and working with Marketing, Creative, and Ad Operations teams on implementation and execution.  Digital Sales Planners work closely with Sales Associates, Sales Reps, Digital Sales Managers, Marketing, Ad Operations, and other internal teams to provide clients with the most efficient and effective experience when partnering with their respective tronc property.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
1 day ago
+31
-Liaise with our partners on a range of employee topics (e.g., gross earnings, net earnings, payroll anomalies). -Capture partner insights to work with our product and engineer teams to improve their UXInvestigate individual employee use cases with an eye for iteration on existing processes. -Become a subject matter expert on each of DailyPay’s partnerships. -Train partnership personnel on product specifics as neededAssist with various other operational projects.

Customer Support Manager

Flatiron Health
Greater NYC Area
2 days ago
+37
We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Engagement Manager

Associate Account Manager

Customer Support Associate

Associate, Life Sciences Partnerships

Load 1 more jobs5 jobs at Flatiron Health

Overnight Guest Experience Specialist

Domio
Greater NYC Area
3 days ago
+32
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Account Manager

Payfone
Greater NYC Area
3 days ago
The Account Manager will be our clients' main point of contact post-sale. They will ensure the clients needs and expectations are met. This role will focus on client satisfaction, relationship building and account growth. The Account Manager will regularly engage with the client to ensure the product is working as intended and providing expected value. The successful candidate will handle customer concerns, direct clients to the appropriate departments for issue resolution and will oversee the escalation of support inquiries as needed.

Head of Product

Outpost Club
Greater NYC Area
3 days ago
Outpost Club is a network of coliving houses in New York. We believe that renting a room should be as easy as buying a cup of coffee. We built a process to make it super easy to move to New York, and we’ve designed interesting and convenient houses at affordable prices. At Outpost Club, you receive more than just a place to live and work; the Outpost Club platform creates a coliving community that offers both general and professional networking.

Associate Client Support Specialist, White Glove S…

Yext
Greater NYC Area
3 days ago
In this role, you’ll be interfacing with our entire Enterprise product suite including Pages, Reviews, Listings, Knowledge Assistant and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or as we call it, “White Glove” support. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers.

Implementation Manager

Client Success Manager, Enterprise

Associate Client Support Specialist

Manager - Change Management and Customer Education

Box
Greater NYC Area
3 days ago
+19
Purpose  It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without helping our customers change the way they think about their digital workplace. As the Manager of the Change Management and Education team in NYC, you'll play a pivotal role in expanding the Change Management and Education business in the Eastern region, providing user-adoption and Change Management thought leadership

Sr. Commercial Customer Success Manager - New York

Member Support Specialist

Common
Greater NYC Area
3 days ago
+31
We are looking for a personable and self-motivated critical thinker to join our team as our members’ main point of contact for questions related to their life at Common. If you join our team, you’ll play an invaluable role in setting the tone of every member’s experience in Common. This is an entry-level position with strong career development and the opportunity for growth within the organization.

Director of Customer Experience (CX)

Updater
Greater NYC Area
4 days ago
+18
We’re looking for a Director of Customer Experience to run and evolve the function overall. In this role, you will define customer service policies, set and track KPIs, create staffing models that align with the Updater business seasonality and our ability to support multiple business lines. Our ideal candidate prioritizes customer experience in their approach; recommends change; brings process innovation, possesses a strong sense of ownership while working cross-functionally and has the ability to act quickly and respond in a fast-paced environment.

Manager, Account Management

Simplifeye
Greater NYC Area
4 days ago
+18
Manage a team of Account Managers with individual revenue quotas. Train new Account Managers on process and new product lines. Contribute to the recruiting process and take primary responsibility for interviewing, hiring, and internally promoting to scale the team. Improve customer health and product engagement. Coach, develop, and improve the performance of Account Managers on your team. Track and report metrics and KPI to Director of Customer Success. Collaborate cross-functionally with other team leaders within the Sales, Product, Marketing, and Strategy departments. Iterate and refine existing processes to maximize account retention, upsell opportunity, and overally process efficiency.

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