Head of Customer Success, Americas
Greater NYC Area
1 day ago
Set the overall vision and strategic plan to maximize customer success.
Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams.
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal.
Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems.
Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.).
Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team.
Recruit, nurture and inspire a superstar customer success team.