NYC Tech Jobs and Startup Jobs

305

Insurance Customer Experience Associate

Better.com
Greater NYC Area
5 hours ago
+23
Better is looking for a Customer Associate to join our internal insurance agency, Better Cover. You are going to be instrumental in the development of a profitable, national, multi-line insurance entity that we’re building to help get borrowers home.   Specifically, you will be responsible for helping us create and implement an industry leading customer-first experience. You’ll be given a lot of responsibility early on, and your drive, ability to juggle multiple priorities, and high attention to detail will be crucial to your success on this team. The ideal candidate is an experienced insurance professional and highly organized communicator who consistently makes sound decisions, all while maintaining composure in a fast-paced environment. You will be interacting directly with customers and policyholders via phone, email, and text to ensure they have the best possible experience with Better Cover. We are looking for individuals who build rapport quickly and bring positive “can-do” energy to their work and team. 

Customer Success Specialist

Product Manager

Senior Product Manager

Real Estate Customer Experience Analyst

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Client Relations Associate

Grubhub
Greater NYC Area
9 hours ago
+30
The Client Relations team is all about building relationships with clients as well as colleagues. An ideal candidate will work well within the team dynamic but will still be able to work independently and be proactive when solving client issues. As a Client Relations Associate, you must have the ability to troubleshoot issues quickly while maintaining accuracy and a sense of calm with clients. Problem-solving skills are a necessity for solving mysterious site issues and deciphering what clients actually need. The Client Relations associate reports to the Client Relations Manager and Client Relations Team Lead. Client Relations is a part of the broader Corporate Sales Department within Grubhub, Inc. This team is responsible for the daily B2B interactions with our top corporate clients. As an expert on Grubhub’s platforms, you will be the first line of contact for account decision makers. You will troubleshoot technical client account issues and provide unique solutions to complex requests. Working closely with other members of the Corporate Department (AM’s, Sales, etc) regularly, you will collaborate to collectively meet any desired business needs of the corporate client. Your curiosity, independence, completionist attitude, and collaborative spirit will be your most important tools. Ultimately, your insight will help shape how we interact with clients on the team and the greater corporate organization.

Product Manager

Client Success Manager

Client Success Manager

Customer Success Advocate (3pm - 12am EST Shift)

monday.com
Greater NYC Area
10 hours ago
+19
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Group Product Manager, International

DoorDash
Greater NYC Area
11 hours ago
This leader for International Expansion will drive DoorDash’s next phase of growth by expanding into markets around the world.  You'll work among star engineers, designers, and operators in a fast-growing environment. This role will be primarily based in New York City, but you will also travel, meet customers, Dashers, and merchants around the world to understand their unique needs. The role demands a mix of entrepreneurship, cross-company collaboration, and well-honed product judgment.  Given the three-sided nature of our business, this leader will not have the luxury of having tunnel-vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long term strategy for the company.

Engagement Manager, Mid-Market

Associate, Product Operations

Product Manager

e-Commerce Product Manager

Dashlane
Greater NYC Area
11 hours ago
+25
Lead a cross-functional mission team to create, own, and execute impactful experiments to accelerate user acquisition, retention, and annually recurring revenue. Partner with Director of Product and Pricing Analyst to establish data-driven, e-Commerce strategies for flexible Plans & Pricing, commitment/trial periods, introducing new currencies, and managing local price books. Translate feature requests, business strategy, and market opportunities into highly customer-focused requirements. Develop and own the e-Commerce product backlog. Maintain a clear ranking of priorities for the development team to effectively plan and deliver against. Communicate roadmap and release schedules to stakeholders, executive leadership, and the company at large, where appropriate. Work closely with Marketing, Sales, Design, Engineering, Finance, and Ops to execute in a way that maximizes the company’s overarching strategies and approach.

Customer Success Representative

Welocalize
Greater NYC Area
11 hours ago
+20
Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. Actively support our global business development. Provides key marketing research and identified new business development opportunities. Manage data for new and prospective clients in Salesforce.com (CRM). Developed & manage client engagement strategies. Assist implementing strategic approaches towards new key accounts/clients. Creating monthly reports on all sales created through CSR's efforts.

Partner Success Manager

GroundTruth
Greater NYC Area
11 hours ago
+21
Work with Partner Success Director to identify and support upsell opportunities and renewal rates within partner sales orgs. and act as tactical business development support. Assist in identifying and acting on partner revenue trends (top markets/verticals/products sold/etc.). Analyze platform team data to ensure that the org is best driving revenue/support among partner orgs. Deliver Brand and Audience indexing reports and post campaign insights to partners. Analyze top markets across partners to ensure the team is allocating resources most effectively and visit markets to build relationships. Take initiative directly with clients in order to drive improved performance, more investment, and deeper levels of partnership.

Product Management Director - Healthcare

BCG Digital Ventures
Greater NYC Area
11 hours ago
+24
Act as the voice of the customer in the definition of innovative digital solutions. Work with strategic design to gain an understanding of user personas, pain points and journeys. Provide insights into product, technology and market trends. Develop feature lists, user stories, and roadmaps. Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing. Monitor and report on product KPIs. Collaborate with a multidisciplinary team to scope, design, concept test and deliver innovative solutions. Assist with the development of business cases and operating plans. Assist in the development of materials to communicate progress to partners and clients.

Head of Product - elovee

Customer Support Analyst (LATAM)

Paxful
Greater NYC Area
1 day ago
+36
We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Product Designer

Paxful
Greater NYC Area
1 day ago
+36
Participate in vision setting for the Paxful user experience. As a part of an autonomous product team, lead design projects across the entire product lifecycle including multiple product launches. Carry out design decisions using clear data-based evidence and user behavioral data. Bring design solutions to life with the appropriate level of detail and fidelity at every phase of the design process including broad and conceptual ideas, low-fidelity wireframe, and detailed and polished user interface prototypes. Assist product team members in measuring the impact of product releases and design changes. Create wireframes, storyboards, user flows, and process flows to effectively communicate interaction and design ideas to the team.

Experienced Associate Program

AlphaSights
Greater NYC Area
1 day ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Associate Program (January 2020)

Client Protection Associate - Immediate Start

Mandarin-Speaking Associate

Korean-Speaking Associate

Japanese-Speaking Associate

Client Protection Associate (January 2020)

Client Protection Associate (2020 Graduates)

Associate Program (Spanish Fluency)

Product Manager

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Remote Customer Success Advocate (Evening Shifts)

monday.com
Greater NYC Area
1 day ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Product Manager

Candid™
Greater NYC Area
1 day ago
+29
We are looking for a Product Manager to join the Candid™ team. We’re building a best-in-class consumer/healthcare brand and are looking for a technical product manager who can help us build a suite of tools to bring delight to our customers, efficiency to our operations, and vision to the future of orthodontics and healthcare. You will partner with our Head of Product and our engineering and design teams within the context of an Agile sprint process. You will report directly to our Director of Product or Head of Product in our NYC HQ.

Senior Product Manager, Growth

Senior Product Manager- Brand Safety

DoubleVerify
Greater NYC Area
1 day ago
+31
The Senior Product Manager will lead the Contextual Targeting efforts for Brand Suitability, with the goals of improving brand suitability across all contextual environments. The Sr. PM will be in-charge of efforts to develop new functionality and services, as well as the expansion and scaling of the capabilities and coverage of DoubleVerify’s ontology and classification solutions. The Contextual Targeting product is one of the most strategic product development areas for DV in the coming year, and the Brand Suitability leadership of this product development effort will be critical for its successful launch and for the success of the company in this area. 

Product Manager, Brand Safety

SVP, Programmatic & Partner Product Management

SVP, Product Management (Social Product Solutions)

SVP, Product Delivery and Pinnacle

Product Manager, Advertiser Analytics

Product Director, Contextual Targeting

Senior Product Manager, IQ Programmatic Advanced

Director, Customer Success

Technical Product Support Analyst

Senior Product Manager, Programmatic Product

Product Manager, Customer Experience

Product Manager, Ad Measurements

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Team Lead, Product Operations

Squarespace
Greater NYC Area
1 day ago
+32
Lead and coach a team of product specialists. Keep the team up-to-date on department updates. This includes explaining business reasons that drive new initiatives so team members understand the context of what's happening across the company and why. Oversee the daily activities of the team, including support in the Tier 2 & Tier 3 Escalation queues, and cross-functional activities such as training, projects and product launch support. Stay current on Squarespace product developments to accurately coach your team on fielding customer questions Take customer escalations as needed. Engage team members in long-term career development conversations. Influence the broader strategy for the department with cross-functional collaboration. Lead projects and partner with peers on local or departmental initiatives. Endeavor to optimize team processes and performance for the benefit of your team, customers and the business.

Senior Product Manager/Product Manager

Product Manager, International

Product Insights Analyst

Director of Product, Web Presence

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VP of Customer Success - NYC

HyperScience
Greater NYC Area
1 day ago
+27
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Product - General Career Inquiries

HyperScience
Greater NYC Area
1 day ago
+27
As we continue to build machine learning for office work, we're looking to grow our Product Management team to face new challenges in the space. You will be working directly with our world-class machine learning engineers in NYC and Sofia, to improve and build upon our products. While we're currently working on data extraction, our ambitions and goals are much larger and the Machine Learning team will play a key role in achieving the next wave of success for HyperScience. We see this role growing as we introduce new products and functionality to the market over time. 

Customer Success Manager - NYC

HyperScience
Greater NYC Area
1 day ago
+27
Working alongside the Director of FP&A, the FP&A Senior Associate will be charged with supporting Knotel’s financial modeling, forecasting, and analytics. The associate will work closely with multiple Finance and non-Finance teams to understand and track core business drivers. S/he will be able to grow with the company and be instrumental in building out a world-class finance organization.

Product Operations Manager

VTS
Greater NYC Area
1 day ago
+35
As a Product Operations Manager, you will be a leader on a small team working cross-functionally to bring new products to market and lay the groundwork for new business operations. You will ensure that the teams you work with proceed smoothly from ideation through to release.

Client Advisor

VTS
Greater NYC Area
1 day ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

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