NYC Tech Jobs and Startup Jobs

15

Customer Success Onboarding Specialist

Alice
18 hours ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Experienced Associate Program

AlphaSights
Greater NYC Area
18 hours ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Mandarin Speaking Client Protection Associate

Korean-Speaking Associate

Mandarin-Speaking Associate

Japanese-Speaking Associate

Associate Program (Spanish Fluency)

Portuguese Associate Program - New York (2020 Graduates)

Experienced Client Protection Associate (Legal and Compliance)

Client Protection Associate (Legal and Compliance)

Load 5 more jobs9 jobs at AlphaSights

Customer Success Representative

Welocalize
Greater NYC Area
4 days ago
+20
Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels. Actively support our global business development. Provides key marketing research and identified new business development opportunities. Manage data for new and prospective clients in Salesforce.com (CRM). Developed & manage client engagement strategies. Assist implementing strategic approaches towards new key accounts/clients. Creating monthly reports on all sales created through CSR's efforts.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
5 days ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

UX Copywriter (contract)

Quartet Health
Greater NYC Area
1 week ago
+47
You will be a part of a growing Product Design team. We’re a low-ego, high-trust team invested in each others’ personal and professional growth. Constantly looking for opportunities to spread the value of design thinking across Quartet and improve on processes both inside and outside of the design team, we're looking for a passionate, exceptional UX Copywriter to join our team in Quartet’s Midtown NYC headquarters. Help us achieve our mission to deliver technology and services that improve the lives of people with mental health conditions. 

Director of Client Engagement

Kin + Carta
Greater NYC Area
1 week ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

Client Success Associate

Summer
Greater NYC Area
1 week ago
+19
As a founding member of Summer’s Borrower Success Team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

Customer Success Manager

Alice
1 week ago
+18
Alice is looking to hire a Customer Success Manager who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Health Advocate

Galileo
Greater NYC Area
1 week ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Help Desk Technician

ManhattanTechSupport.com LLC
Greater NYC Area
2 weeks ago
+25
Help Desk Technician      The Service Team here is responsible for the day-to-day end user support for all of our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity.  Our main goal is to provide best-in-class customer service to our clients.    As the Help Desk Technician, you will be assisting in these overall responsibilities of the Service team.

Media Supervisor

Outcome Health
Greater NYC Area
2 weeks ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Senior Writer

Work & Co
2 weeks ago
+49
Senior Writers at Work & Co will give products a digital voice, collaborating closely with designers, developers, strategists, and product managers. You will be involved in all aspects of product development, from initial concepting through final execution and delivery. Your writing will shape user interfaces, enhance UX, define product value propositions, and clarify in-app messaging. You should also be comfortable with a variety of writing, including tone of voice guidelines, short- and long-form copy, and brand manifestos.

Senior Client Strategist

Bliss Point Media
Greater NYC Area
2 weeks ago
+17
Highly strategic role in rapidly growing media startup helping with clients’ overall strategy through analysis of video advertising data. Reporting to the Director of Client Strategy & Analytics, the Senior Client Strategist will lead several key digital streaming accounts and support the overall client services operation. You will be the account executive and will own the client relationship, guiding their video strategy and helping them grow their business. The Sr. Client Strategist will also be responsible for analyzing video advertising data and pulling insights that will be used to maximize client returns. The role includes, but is not limited to: 

Customer Service Quality Assurance Trainer

DailyPay, Inc.
Greater NYC Area
2 weeks ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
2 weeks ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

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